Whirlpool WFW97HEDW Use & Care Manual page 19

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Vibration, rocking, or
"walking"
Noises
Clicking or metallic
noises
Gurgling or humming
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Water Leaks
Check the following for
proper installation:
Water or suds leaking
from door or rear of
cabinet
Washer not performing as expected
Load not completely
covered in water
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced
or too large.
The shipping bolts are still in the
back of the washer.
Door locking or unlocking.
Objects caught in washer drain
system.
Washer may be draining water.
Steel balls in the balancing system
are balancing the load.
Fill hoses not attached tightly.
Fill-hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Not using HE detergent or using too
much HE detergent.
Residue on door glass.
Door opened during "Add Garment."
Water level not visible on door or
does not cover clothes.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
See "Remove transport bolts from washer" in the
Installation Instructions.
The door will lock, unlock, and lock again. You will hear three
clicks after touching and holding START. This is normal.
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel washer drum.
The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle.
This is normal at certain stages of the cycle.
Tighten fill-hose connection.
Properly seat all four fill-hose flat washers.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's directions based on your
load requirements.
Periodically clean the underside of the glass window to avoid
potential leaks.
Water can drip off the inside of the door when the door is
opened after the start of a cycle.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Solution
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