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HP 12 A003NG User Manual

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Summary of Contents for HP 12 A003NG

  • Page 1 User Guide...
  • Page 2 Company under license. Intel and RealSense bound by the terms of the HP End User License Not all features are available in all editions of are trademarks of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Starting right ..............................1 Visit the HP Apps Store ............................1 Best practices ................................. 1 More HP resources ..............................2 2 Getting to know your computer ........................4 Locating hardware ..............................4 Locating software ..............................4 Right side ................................
  • Page 6 Using HP Mobile Broadband (select products only) ................23 Using HP DataPass (select products only) ..................24 Using GPS (select products only) ...................... 24 Using Bluetooth wireless devices (select products only) ..............24 Sharing data and drives and accessing software ....................24 5 Enjoying entertainment features ........................
  • Page 7 Improving performance ............................39 Using Disk Defragmenter ........................39 Using Disk Cleanup ..........................39 Using HP 3D DriveGuard (select products only) ................39 Identifying HP 3D DriveGuard status ................40 Updating programs and drivers .......................... 40 Cleaning your computer ............................40 Cleaning procedures ..........................
  • Page 8 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............50 12 Backing up, restoring, and recovering ......................52 Creating recovery media and backups ........................ 52 Creating HP Recovery media (select products only) ................. 52 Using Windows tools ............................

  • Page 9: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.

  • Page 10: More Hp Resources

    To access the Get started app: ▲ Select the Start button, and then select the Get started app. ● HP support Online chat with an HP technician ● For U.S. support, go to http://www.hp.com/go/contactHP. Support telephone numbers For worldwide support, go to http://welcome.hp.com/ ●...
  • Page 11 Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 13: Right Side

    Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card, see Inserting and removing microSD cards on page Micro SIM card slot (select products only) Supports a wireless micro subscriber identity module (SIM) card.

  • Page 14: Left Side

    Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 16: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Back Edge

    Back edge Component Description Alignment posts (2) Guide the keyboard to the correct connection with the tablet. ZIF (Zero Insertion Force) expansion slot for Connects the tablet to the keyboard base using the POGO docking pin connector. Back edge...

  • Page 18: Bottom

    Bottom Component Description 3D camera infrared laser projectors Project a grid to determine object dimensions. 3D camera light On: The 3D camera is in use. 3D camera Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. To use a 3D camera: ▲...

  • Page 19: Using The Kickstand

    Using the kickstand To change the angle for the display, follow these steps: Hold the tablet with top edge up (the power button is on top). Slide the kickstand release button (1) down to release the kickstand from the tablet. Position the kickstand (2) at the desired angle.

  • Page 20: Inserting And Removing Microsd Cards

    Inserting and removing microSD cards Inserting a microSD card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a microSD card. Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected.

  • Page 21: Installing A Micro Sim Card (Select Products Only)

    Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected. Remove the tray (2) from the computer, and then remove the card (3). Replace the tray (4). Press in gently on the tray until it is firmly seated.

  • Page 22: Labels

    Press in gently on the tray until it is firmly seated. To set your mobile network, refer to the documentation from your mobile provider. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 23 Component Product number Model number (select products only) Warranty period Serial number Model number (select products only) ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 24: Using The Keyboard Base

    Using the keyboard base Your computer includes a full-size, detachable keyboard base for easy navigation. Keyboard base components Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar.
  • Page 25 Icon Description Opens the Get started app, which provides a broad range of how-to information and troubleshooting tips. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system.

  • Page 26: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 3 Using the keyboard base...

  • Page 27: Touchpad

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard base components...

  • Page 28: Connecting The Tablet To The Keyboard Base

    Connecting the tablet to the keyboard base To connect the tablet to the keyboard base, follow these steps: Insert the tablet POGO pin connector docking port (1) into the keyboard base POGO pin docking connector. Slide the kickstand release button (2) down to release the kickstand from the tablet. Position the kickstand (3) at the desired angle.

  • Page 29: Removing The Keyboard Base From The Tablet

    Removing the keyboard base from the tablet To remove the keyboard base from the tablet, pull the keyboard away from the tablet. Removing the keyboard base from the tablet...

  • Page 30: Connecting To A Network

    ● HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 31: Connecting To A Wlan

    DataPass (select products only) on page You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 32: Using Hp Datapass (Select Products Only)

    HP DataPass provides access to Mobile Broadband with no annual contracts, no credit card, and no overage fees. With HP DataPass, you simply turn on the device, register, and connect. HP DataPass includes a monthly data package with purchase of the device. For more information, go to http://www.hp.com/go/hpdatapass.

  • Page 33: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 34: Connecting Headphones

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 35: Using Video

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Discovering and connecting to Miracast-compatible wireless displays (select...

  • Page 36: Discovering And Connecting To Intel Widi Certified Displays (Select Intel Products Only)

    Discovering and connecting to Intel WiDi certified displays (select Intel products only) Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire computer screen to a TV or a secondary display device. Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;...

  • Page 37: Navigating The Screen

    Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the screen ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) ● Use a tablet pen directly on the screen Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.

  • Page 38: Two-Finger Scroll (Touchpad Only)

    Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on the screen.

  • Page 39: Three-Finger Swipe (Touchpad Only)

    Three-finger swipe (TouchPad only) Use the three-finger swipe to perform the following actions. Swipe Result direction Display the task view to switch between open apps. Down Return to the Desktop. Left or right Switch to the previous app. Using the TouchPad and touch screen gestures...

  • Page 40: One-Finger Slide (Touch Screen Only)

    One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...

  • Page 41: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Initiating and exiting Sleep Windows has the power-saving state of Sleep.

  • Page 42: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● Select the Start button, select the Power icon, and then select Sleep. You can exit Sleep in any of the following ways: ●...

  • Page 43: Running On Battery Power

    Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app.

  • Page 44: Identifying Low Battery Levels

    To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are aboard aircraft.

  • Page 45: Troubleshooting Power Problems

    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon changes appearance.
  • Page 46 Shut down the computer under any of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command.

  • Page 47: Maintaining Your Computer

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 48: Identifying Hp 3D Driveguard Status

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.

  • Page 49: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
  • Page 50 ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”...

  • Page 51: Securing Your Computer And Information

    Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 52: Setting Setup Utility (Bios) Passwords

    Setting Setup Utility (BIOS) passwords Password Function ● Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Power-on password Must be entered each time you turn on or restart the computer.

  • Page 53: Using Firewall Software

    Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues.

  • Page 54: Backing Up Your Software Applications And Information

    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. Chapter 9 Securing your computer and information...

  • Page 55: Using Setup Utility (Bios)

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 56: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 57: Synchronizing A Tablet And Keyboard (Select Products Only)

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing a tablet and keyboard (select products only) For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the computer, Setup Utility (BIOS) checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized.

  • Page 58: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 59 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 60: 12 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 61: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 62: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 63: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 64: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 65: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 66: 13 Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 67: 14 Electrostatic Discharge

    14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 68: 15 Accessibility

    15 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 69: Index

    Index Symbols/Numerics bottom 15 HP Apps Store, visiting 1 3D camera buttons HP DataPass 24 identifying 10 left TouchPad 19 HP Mobile Broadband using 25 power 8 activating 23 3D camera infrared laser projectors, right TouchPad 19 IMEI number 23...
  • Page 70 TouchPad HP 3D DriveGuard 39 system 54 gesture 31 updating programs and drivers USB flash drive 55 touch screen gestures using HP Recovery media 53 one-finger slide 32 managing power 33 recovery media TouchPad MEID number 23 creating 52...
  • Page 71 updating programs and drivers 40 USB Type-C (charging) port, identifying 5, 6 using external AC power 36 using passwords 43 using power meter settings 34 using power settings 34 using sound settings 26 using the keyboard and optional mouse 32 using the TouchPad 29 video 27 volume button 6...

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