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nokia
C
P
ONNECTING
EOPLE
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts
Copyright © Nokia Corporation. This material, including documentation and any related computer
programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.
Copying, including reproducing, storing, adapting or translating, any or all of this material requires
the prior written consent of Nokia Mobile Phones. This material also contains confidential
information, which may not be disclosed to others without the prior written consent of Nokia
Mobile Phones.
Service Manual 3100 Level 1&2
PAGE 1 (22)
Confidential
nokia
3100
RH-19
Transceiver Features
Transceiver with BL-5C 850mAh Li-ion battery pack
SERVICE MANUAL
Service Level 1&2
Glow-in-the-dark cover
Flashing lights when phone rings
Java™ games, GPRS (Class 6) Rel.97
Nokia Xpress-on™ Gaming cover (available separately)
Animated screensavers
Tri-band phone (GSM 900/1800/1900)
Handsfree speaker
XHTML browser
Color display
Multimedia Messaging (MMS)
Picture Messaging
Rhythmic backlight alert
Changeable color schemes
Pop-Port™ interface
Send/receive pictures, graphics, install applications with
Nokia PC Suite for 3100
JPEG/PNG support in browser
Speed dialing
Conference call (up to 5 participants)
Talk time
Up to 2-6 hours
Copyright 2003 © Nokia Corporation
Approved 1.0
22.08.2003
Standby
Note
Up to 170-410
Depends
hours
on network
(7-17 days)
parameters
DJk

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   Summary of Contents for Nokia 3100

  • Page 1

    Copying, including reproducing, storing, adapting or translating, any or all of this material requires the prior written consent of Nokia Mobile Phones. This material also contains confidential information, which may not be disclosed to others without the prior written consent of Nokia Mobile Phones.

  • Page 2: Table Of Contents

    PAGE 2 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 TABLE OF CONTENT Page INTRODUCTION ............................3 GENERAL REPAIR INFORMATION ....................4 PATHFINDER FOR WORKSHOP STAFF.................... 5 EXPLODED VIEW AND COMPONENT DISPOSAL................6 SPARE PARTS LIST..........................

  • Page 3: Introduction

    The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out service to Nokia 3100. This Service Manual is to be used only by authorized Nokia service partners, and the content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service Bulletins) for service partners, follow these regularly and comply with the given instructions.

  • Page 4: General Repair Information

    NMP Global Fault Codes (Level 1&2) Standard Tools SB-011: NMP Standard Toolkit Spare Parts SB-004: New swap phone cartons Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis. Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation...

  • Page 5: Pathfinder For Workshop Staff

    PAGE 5 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 3. PATHFINDER FOR WORKSHOP STAFF In addition to the information in this Service Manual, there are several instructions and information, which have to be followed.

  • Page 6: Exploded View And Component Disposal

    PAGE 6 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 4. EXPLODED VIEW AND COMPONENT DISPOSAL Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories.

  • Page 7: Spare Parts List

    PAGE 7 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 5. SPARE PARTS LIST SPARE PARTS ITEM/ QTY PART NO PART NAME CIRCUIT REF. I001 XXXXXXX A-COVER I002 XXXXXXX KEYPAD I003 6 6290119 SCREW 1.8X6 RF T6+ BLK...

  • Page 8: Variant Parts

    PAGE 8 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 SOLDERING COMPONENTS ONLY FOR LEVEL 2 ITEM/ QTY PART NO PART NAME CIRCUIT REF. V310 1 4864577 LED SML512WBC2WT86N 0603...

  • Page 9: Swap Units

    PAGE 9 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 SWAP UNITS QTY PART NO PART NAME 1 0079695 N3100 RH-19 SWAP ENGINE ZA 1 0079696 N3100 RH-19 SWAP ENGINE FR...

  • Page 10: Service Tools

    PAGE 10 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 6. SERVICE TOOLS ACF-8 Universal Power Supply is used to power FLS-4S. FLS-4S incl. Driver and User Guide is a dongle and flash device incorporated into one package, developed specifically for POS use.

  • Page 11

    Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 NMP code 0772040 Content Nokia opening tool SRT-6 Nokia No. 0770431 Tonichi torque driver Nokia No. 6901525 Hoya micro fibre cloth MX304 Dastex gloves S, M, XL Artilux...

  • Page 12: Sw-update

    7. SW-UPDATE To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always the latest version of flash software, which is available on Nokia Partner Web Site. Flash Concept – (Point of Sales) It is very important to follow this insertion and removal procedure, otherwise the contact pins of Flash Adapter will be damaged.

  • Page 13: Disassembly Instructions (also See The Video Clips On Care Point)

    PAGE 13 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) If not already done protect window to avoid dust and Press the Release Button before removing the C-Cover.

  • Page 14

    PAGE 14 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 The Shielding is attached with hooks at its backside. To Remove Earpiece. Note the guiding pin when remove the Shielding from B-Cover you first have to assembling.

  • Page 15: Legend For Quick Trouble Shooter

    PAGE 15 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 A straight bladed screwdriver can be used as lever to Release Button drops out when turning B-Cover. remove the Release Spring.

  • Page 16: Quick Trouble Shooter

    PAGE 16 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 10. QUICK TROUBLE SHOOTER Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation...

  • Page 17: Quick Trouble Shooter Part 2

    PAGE 17 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 11. QUICK TROUBLE SHOOTER PART 2 Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation...

  • Page 18: Quick Trouble Shooter Part 2

    PAGE 18 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 12. QUICK TROUBLE SHOOTER PART 2 Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation...

  • Page 19: Gonogo Test (gsm Only)

    Please refer to “Recommended Service Equipment” on Nokia Partner Web Site. Mobile Phone Tester 14. BATTERY TEST A battery tester lets you test the capacity of Nokia batteries. Please refer to the actual information on Partner Web Site. http://www.cadex.com/ http://www.astratec.co.uk/ Service Manual 3100 Level 1&2...

  • Page 20: Service Notes

    PAGE 20 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 15. SERVICE NOTES We recommend using Service Notes when shipping phones to other Service Partners. It prevents the product from scratches, it is ESD-neutral and has the possibility to give valuable feedback of the fault symptom through a structured form.

  • Page 21: Forwarding Of Repairs To Service Level 3 Or 4 Suppliers

    PAGE 21 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 16. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS We recommend using the offered swap phone cartons as described in Spare Parts SB004.

  • Page 22: Esd Protection Requirements

    PAGE 22 (22) Approved 1.0 ONNECTING EOPLE Nokia Mobile Phones Customer Care EMEA Technical Services, Repair Concepts Confidential 22.08.2003 17. ESD PROTECTION REQUIREMENTS Please refer to the Partner Web Site document General instructions Service Partner Requirements. Conductive bags and boxes...

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