Table of Contents
Advertisement
AUTO ATTENDANT
The SMISC2 card for the DCS 50si includes four ports of auto attendant for simul-
taneous answering and call processing. Sixteen professionally recorded prompts
inform callers of the progress of their calls. Several examples are the following: "I'm
sorry. There is no answer", "That station is busy" and "Invalid number. Please try
again", Two minutes of battery-backed random access memory (RAM) provide up
to 48 customer recordings for announcements or greetings. Twelve individual greet-
ing boxes, each with its own dialing options, allow you to build call routing branches
as needed. Callers are routed through the branches by dialing extension numbers
or single digits.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always
automatically places a C.O. call on hold. Intercom calls can be automatically held
only by pressing TRSF or CONFERENCE. Each keyset user can enable or disable
Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of
a volume control program at the selected keyset.
CALLER IDENTIFICATION
CALLER ID
Caller ID requires that optional software and hardware be installed in the DCS 50si
KSU. In addition, Caller ID service must be provided by your local telephone com-
pany. The availability of the calling party name or number depends on the type of
CID service offered by your local telephone company. The Caller ID feature is de-
pendent on having an LCD keyset to show the name or number in the top line of the
display. NOTE: Requires optional hardware and/or software. Ask your dealer for
details.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the N/N
key is pressed to view the other pieces of CID information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID information associated with this next
4.1.3
CONTENTS
Advertisement
Table of Contents
