DCS 50si General Description Manual

Digital communications system

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Summary of Contents for DCS 50si

Page 1 CONTENTS...
Page 2: General Description
CONTENTS Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, INC., 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA, INC.
Page 3 CONTENTS telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA, INC. reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA, INC. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Page 4: Table Of Contents
T A B L E O F C O N T E N T S CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW SIZE AND CONFIGURATION ............1.2 TECHNOLOGY ................1.4 PROGRAMMING ................1.5 HARDWARE DESCRIPTIONS KEY SERVICE UNIT ............... 2.1 EXPANSION CABINET ..............2.1 SMEM2 CARD ................
Page 5 DCS 50si GENERAL SYSTEM DIAGRAM CONTENTS...
Page 6: Size And Configuration
(hybrid). The DCS 50si employes the very latest DSP (Digital Signal Proces- sor) digital technology. The DCS 50si offers a variety of interface cards that allow connection to the public tele- phone network or to private networks. These are generally referred to as trunk cards. Two types of telephones can be connected to the system.
Page 7 CONTENTS EXPANSION KEY SERVICE UNIT CABINET 8DLI Ports DAUGHTER BOARD Power Supply KEY SERVICE UNIT FIGURE 1–1 AND EXPANSION CABINET...
Page 8: Technology
CONTENTS & & TABLE 1–1 CONFIGURATION NOTES 1. A maximum of 40 stations can be installed on the system. 2. Only one 2 SLI card can be installed in the system. 3. Only one SMISC card can be installed in the system. 4.
Page 9: Programming
Technician and customer access are controlled by different security passcodes. The DCS 50si also allows the use of a proprietary computer program called PCMMC. This permits a technician to program the system using a personal computer. PCMMC can be used on-site to modify the customer database or to download (save) the entire customer database to a file.
Page 10: Key Service Unit
FIGURE 2–1 FIGURE 2–2 2.1 KEY SERVICE UNIT The DCS 50si (see Figure 2–1) is a metal cabinet containing the following: A power supply (120 VAC) with battery backup (48VDC) connection Processing, switching and the system operating program Eight 2B + D digital keyset interfaces...
Page 11: Interface Cards
The card provides two single line tele- phone interfaces equipped with OPX protection and the ability to provide a loop disconnect signal. This is the same card used on the DCS Compact. 2 x 4 DLI This card provides two Caller ID-compatible loop start C.O.
Page 12 CONTENTS This card provides two two wire (TL11M) tie line interfaces and four 1B+D DLI ports. KDb’s cannot be used with this card. This is the same card used on the DCS Compact. S4BRI This card provides 4 ISDN Basic Rate Interface (BRI) S/T circuits with the ability to sup- port two channels per circuit for a total of 8 channels.
Page 13 All power to run this self contained system comes from the DCS 50si telephone system power supply. The DCS 50si power supply is rated according to the number of stations it will support. When CADENCE is installed it counts as (8) eight stations of the PSU rating regard- less of the number of Voice Processing Modules in- stalled.
Page 14: Station Equipment
2.5 STATION EQUIPMENT CONTENTS LCD 24B Keyset (See Figures 2–5) Built-in speakerphone 24 programmable keys (16 with tri-colored LEDs) Four fixed function keys 32 character display (2 x 16) with three associated soft keys and a scroll key UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones Desk- or wall-mounted...
Page 15 Two fixed function keys UP/DOWN buttons for digital control of speaker and ringer volumes Available in almond or charcoal One or two can be assigned to any DCS keyset to provide executive off-hook voice announce and additional programmable keys (see Figure 2–11)
Page 16 CONTENTS FIGURE 2–11 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–12 and 2–13) The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box Provides contact control to be used with cus- tomer-provided electric door lock...
Page 17 Serial Interface Module (SIM) (See Figure 2–14) CONTENTS Provides an RS232 connection required for SMDR, PCMMC and TSAPI Connects to any DLI circuit FIGURE 2–14 Computer Telephony Module (CTM) (See Figure 2–15) Provides RS232 connection via DB9 for TAPI applications Connects with any DLI port FIGURE 2–15...
Page 18 Available in almond and charcoal A maximum of 2 can be assigned to any DCS keyset to provide additional programmable keys A maximum of 4 per DCS System FIGURE 2–16 Single Line Telephone (See Figure 2–17) Four fixed function keys: hold, flash, new call, and monitor.
Page 19: Electrical Specifications
PART 3. SPECIFICATIONS CONTENTS The following tables provide technical data for the DCS 50si hybrid/key telephone system. ELECTRICAL SPECIFICATIONS AC INPUT 112 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAXIMUM FUSE RATING 5 AMP BTU RATING (MAX) 5.5 BTU/MINUTE DC OUTPUT +5 VOLTS 2.5 AMPS MAX...
Page 20: Environmental Limits
ENVIRONMENTAL LIMITS CONTENTS OPERATING TEMPERATURE 32–104 °F/1–40 °C STORAGE TEMPERATURE -13–158 °F/-10.5–70 °C HUMIDITY 10%-90% NON-CONDENSING CABLE REQUIREMENTS EQUIPMENT CABLE MAX FEET MAX METERS DIGITAL KEYSETS 1 PR. TWISTED 1300 ADD-ON MODULES 1 PR. TWISTED 1300 SINGLE LINE STATION 1 PR. TWISTED 3000 1 KM DOOR PHONE...
Page 21: System Tones
SYSTEM TONES CONTENTS Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy. BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS DND/No More Calls Tone—Fast busy tone indicates the station you...
Page 22: Keyset Led Indications
KEYSET LED INDICATIONS CONTENTS CONDITION LED COLOR LED ON LED OFF LINE IDLE – LINE IN USE RED/GREEN STEADY – RECALL AMBER 500 ms 500 ms CALL ON HOLD RED/GREEN 500 ms 500 ms RINGING C.O. CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN...
Page 23 22 Hours – The table above gives estimated system hold up times for a 50si system. These times are based on an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack. The hold up times stated above are approximate and will be reduced the busier the sys- tem becomes.
Page 24: System Features
PART 4. FEATURES CONTENTS SYSTEM FEATURES Account Code Entry Direct Inward Dialing (DID) Private Lines Forced DID (Use E&M Trunk) Programmable Line Privacy Voluntary Day/Night Routing Programmable Timers All Call Voice Page Busy or Camp-On Option Recalls Attention Tone Direct Inward System Access (DISA) Remote Programming—PC Authorization Codes Direct Trunk Selection...
Page 25 4.1 SYSTEM FEATURE DESCRIPTIONS CONTENTS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account (ACCT) key without interrupt- ing a conversation.
Page 26 AUTO ATTENDANT CONTENTS The SMISC2 card for the DCS 50si includes four ports of auto attendant for simul- taneous answering and call processing. Sixteen professionally recorded prompts inform callers of the progress of their calls. Several examples are the following: “I’m sorry.
Page 27 call in queue at your station. Either the CID name or CID number will show in the display depending on your N/N selection. CONTENTS SAVE CID At any time during an incoming call that provides CID information, you may press the SAVE key.
Page 28 NUMBER TO NAME TRANSLATION (350) CONTENTS The system provides a translation table for 350 entries. When the CID number is received, the table is searched. When a match is found, the system will display the corresponding name. This will allow users in areas that do not support deluxe Caller ID to provide names for regular callers.
Page 29 EXTERNAL CONTENTS This feature forwards C.O. calls to an external number via a central office trunk if allowed by class of service. These C.O. calls forward only after the programmable external call forward delay timer expires. TO VOICE MAIL Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail.
Page 30 CALL WAITING/CAMP-ON CONTENTS Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the hand- set.
Page 31 SMISC card. CTI SYSTEM LINK The DCS 50si has a system wide CTI link. This CTI link is provided from one of the serial I/O ports on the SMISC and can be used with either the DCS TSAPI driver to connect the system to a Novell LAN or the TAPI 2.0 driver to provide a CTI link to a...
Page 32 A complete database or specific data blocks may be obtained. DIALED NUMBER IDENTIFICATION SERVICE (DNIS) When DNIS service is provided on an incoming E&M trunk the DCS 50si can route calls based on the numbers received. DIRECT IN LINES Outside lines may be programmed to bypass the operator(s) and ring directly at any station or group of stations.
Page 33 DIRECTORY NAMES CONTENTS Each station, station group and C.O. line may be assigned a directory name (maxi- mum 11 characters). In addition, each personal speed dial number, system speed dial number and entry in the DID translation table may be assigned a name (maxi- mum 11 characters).
Page 34 local telephone company may use E&M tie lines to provide DID service. In this case these tie lines can be programmed to follow the DID translation table. CONTENTS DID. Translated E & M tie line calls have Day and Night routing capabilities. EXECUTIVE BARGE-IN (OVERRIDE) The feature allows specially programmed stations with a barge-in key to override the automatic privacy of another station or outside trunk.
Page 35 EXTERNAL PAGE INTERFACE CONTENTS The system KSU provides one external page audio output. The addition of an SMISC card will provide a second audio output and three general purpose relays that may be assigned to control paging zones. Multiple relays may be assigned to a page zone.
Page 36 The S4BRI card for the DCS 50si consists of four circuits each of which can support two channels for a total of eight channels per card. The DCS 50si can support a maximum of 6 BRI cards giving a total of twenty-four circuits or 48 chan- nels.
Page 37 50 ms tone or no music. The system-generated tone is a beep every 3.5 seconds. NIGHT SERVICE The DCS 50si provides separate ringing locations for all trunks in both the day and the night modes. AUTOMATIC Automatic night service allows each tenant to automatically go in and out of night service according to the system clock.
Page 38 MANUAL CONTENTS The operator presses the NIGHT key and then dials a passcode to change day mode to night mode operation. OFF PREMISES EXTENSIONS (OPX) A single line (tip and ring) extension from an SLI card may be connected to tele- phone company-provided OPX circuits to remote locations.
Page 39 Each speed dial number may contain up to 18 digits. SPEED DIAL BY DIRECTORY The DCS 50si system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system 4.1.16...
Page 40 TENANT SERVICE (2) There are several programs that allow the DCS 50si to be installed in tenant appli- cations. These features allow a technician to split the system in two with each tenant having individual control over operator groups, page zones, speed dial num- bers, night service (manual or automatic), DISA and customer level programming.
Page 41 TOLL RESTRICTION CONTENTS There are 250 allow and 250 deny entries of 11 digits each. Each of these entries can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office codes, can be allowed or denied on a per-class basis.
Page 42 NOTE: Although most voice mail systems will work with the DCS 50si, the system data has default values set to work with the Starmail Voice Processing System.
Page 43 WALKING CLASS OF SERVICE CONTENTS This feature allows users to make calls or use features from a station that is re- stricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed.
Page 44: Station Features
STATION FEATURES CONTENTS ADD-ON MODULE ON-HOOK DIALING APPOINTMENT REMINDER PROGRAMMABLE KEYS AUTOMATIC HOLD PROGRAMMED STATION MESSAGES AUTOMATIC PRIVACY PROTECTION FROM BARGE-IN BACKGROUND MUSIC PULLOUT DIRECTORY TRAY BUSY STATION CALLBACK PULSE TO TONE SWITCH OVER BUSY STATION INDICATIONS (BLF) REDIAL CALL FORWARDING AUTO RETRY CALL PICKUP LAST NUMBER...
Page 45 AUTOMATIC HOLD CONTENTS Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this feature is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call on hold.
Page 46 The group pickup feature allows the user to an- swer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The DCS 50si has 20 programmable pickup groups.
Page 47 The ANS/RLS key lights if headset mode is activated by keyset programming only. HEARING AID COMPATIBLE All DCS keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.
Page 48 OFF-HOOK VOICE ANNOUNCE (EXECUTIVE) CONTENTS A keyset associated with an add-on module (AOM) may receive an executive off- hook voice announcement while on another call. The called keyset user may reply handsfree without interrupting the call in progress. Only keysets with an off-hook voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
Page 49 PULSE TO TONE SWITCHOVER When dialing a number on a dial pulse network, a station user can dial # and the DCS system will begin to send DTMF. REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits.
Page 50 STATION LOCK CONTENTS With a programmable personal station passcode, any keyset can be locked and unlocked. A locked keyset cannot be used to make or receive calls. TRI-COLORED LIGHTS LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indica- tions (green, red and amber).
Page 51: Display Features
DISPLAY FEATURES CONTENTS ACCOUNT CODE DISPLAY ENHANCED STATION PROGRAMMING CALL DURATION TIMER IDENTIFICATION OF RECALLS CALL FOR GROUP IDENTIFICATION IDENTIFICATION OF TRANSFERS CALL PROCESSING INFORMATION MESSAGE WAITING CALLER NUMBER CALLER ID INFORMATION OUTSIDE LINE IDENTIFICATION CALLING PARTY NAME OVERRIDE IDENTIFICATION CALLING PARTY NUMBER PROGRAMMED MESSAGE DISPLAY CONFERENCE INFORMATION...
Page 52 ABANDON CALL LIST (50) The DCS 50si has a system-wide abandon call list that stores CID information for the last 50 calls that rang but were not answered. The list is accessed using the operator’s passcode.
Page 53 CALLING PARTY NAME CONTENTS For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s ex- tension number before the call is answered.
Page 54 OVERRIDE IDENTIFICATION CONTENTS If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset.
Page 55 SAMPLE DISPLAYS CONTENTS PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see.
Page 56 SAMPLE CALLER ID DISPLAYS CONTENTS 13054264100 05/25,09:41,702 702:RINGING CLEAR NND DIAL This display shows an incoming call from 1- This display shows the information on the 305-426-4100 on Line 702 ringing directly at abandoned call list. This call came in on your station.
Page 57 SAMPLE UCD DISPLAYS CONTENTS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group. Four of answered by the UCD group. the members are currently logged in. 201: answered longest wait 065 calls today...
Page 58 CONTENTS 4.4 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)
Page 59 CONTENTS 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID)
Page 60 4.6 SAMPLE UCD REPORT CONTENTS ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004 AGENT STATISTICS...
Page 61 4.7 CALL STATISTICS CONTENTS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered.
Page 62 If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another. CONTENTS If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue.
Page 63 4.8 AGENT STATISTICS CONTENTS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.
Page 64: Radio Frequency Interference
4. Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on different circuits. 5.2 FCC REQUIREMENTS The DCS 50si Private Automatic Branch Exchange (PABX) system complies with part 68 of the Federal Communications Commission Rules and Regulations. UNAUTHORIZED MODIFICATIONS...
Page 65: Telephone Company Interfaces
REN for the calling area. INCIDENCE OF HARM If the terminal equipment, the DCS 50si, causes harm to the telephone network, the tele- phone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible.
Page 66: Copyright
If you do use this feature, it is good practice to frequently change passcodes and peri- odically review your telephone records for unauthorized use. 5.4 SAFETY TESTS The DCS 50si system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. LISTED...