movistar Home Station ADSL Installation Manual page 13

Solution of common problems (FAQ)
Problem
The connection drops when
the phone is off hook.
The Ethernet LED does not
light up
The ADSL LED flashes slowly
in green
Telephone calls are
interrupted or too much
noise is heard
I cannot access Internet
Reason
There is no microfilter between
the phone and the phone socket
The Ethernet cable is not properly
connected (this a problem only if
you have decide to connect by
cable and not by wireless).
The telephone line cable is not
correctly installed.
There is no a microfilter between
the phone and the phone socket
You have installed simultaneously
more than 3 microfilters. This
affects the quality of telephone
service
The firewall in your equipment
is preventing the connection
You have contracted static
addressing instead of dynamic
The TCP/IP protocol is not
correctly installed for the network
driver used
Sometimes the computer does
not receive correctly the IP
address, the Gateway or the DNS
server data through DHCP
because the computer and router
are not turned ON simultaneously.
Solution
Check that there is a microfilter installed between each telephony
device (phones, faxes...) and services using the telephone line (alarms,
etc.) and the phone socket (see step 1 of section "Start using your
ADSL..." of this guide).
Check that the Ethernet cable is connected correctly to the Ethernet
yellow connector of the router and Ethernet card connector of your
computer (see section "Start using your ADSL..."), or replace the cable
by a new one if necessary.
Also make sure that Windows driver is enabled
Check that telephone line cable is correctly connected to the ADSL
connector and to the outlet of the dual outlet microfilter labeled as
"ADSL" (see step "2 connection to telephone line" of this guide).
Check that there is a microfilter installed between each telephony
device (phones, faxes...) and services using the telephone line (alarms,
etc.) and the phone socket (see step 1 of section "Start using your
ADSL..." of this guide).
Disconnect some of telephony devices (phones, faxes...) or services
using the telephone line( alarms, etc,.)
Check that you have a firewall installed, antivirus or security suite,
preventing connections to internet. Configure your firewall to
enable web browsing, following the instructions from the
manufacturer.
Review the documentation included in the box for specific instructions
IP
on this case. Also read section 5 "Advanced configuration" in the user's
guide included in the documentation CD.
You must make sure that TCP/IP is correctly installed for the network
driver to which the router is connected. Consult the Guide of Ethernet
card and TCP/IP included in the documentation CD.
It is recommended to restart both devices router and computer,
first the router and then the computer.
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