Cisco Catalyst 2960-X Getting Started Manual page 22

To reset the switch:
• Press and hold the Mode button. The switch LEDs begin blinking after about 3 seconds.
• Continue holding down the Mode button. The LEDs stop blinking after 7 more seconds, and then the switch reboots.
The switch now operates like an unconfigured switch. You can enter the switch IP information by using Express Setup.
Accessing Help Online
First look for a solution to your problem in the troubleshooting section of the hardware installation guide on Cisco.com. You can
also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive
troubleshooting documentation.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your browser:
Did you verify that POST ran successfully before starting
Express Setup?
Did you press the Mode button while the switch was still
running POST?
Did you try to continue without confirming that the switch was
in Express Setup mode?
Does your PC have a static IP address?
Did you connect a crossover cable instead of a straight-through
Ethernet cable between a switch port and the Ethernet port of
the PC?
Did you connect the Ethernet cable to the console port instead
of to a 10/100/1000 Ethernet port on the switch?
Did you wait 30 seconds after you connected the switch and
the PC before you entered the IP address in your browser?
Did you enter the wrong address in the browser, or is there an
error message?
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If not, make sure that only the SYST and STAT LEDs are
green before you press the Mode button to enter the Express
Setup mode.
POST errors are usually fatal. Contact your Cisco technical
support representative if your switch fails POST.
If yes, wait until POST completes. Power cycle the switch.
Wait until POST completes. Confirm that the SYST and STAT
LEDs are green. Press the Mode button to enter Express Setup
mode.
Verify that all LEDs above the Mode button are green. (The
RPS LED is off.) If necessary, press the Mode button to enter
Express Setup mode.
If yes, before connecting to the switch, change your PC settings
to temporarily use DHCP.
If yes, connect a straight-through cable to an Ethernet port on
the switch and the PC. Wait 30 seconds before you enter
10.0.0.1 in the browser.
If yes, disconnect the cable from the console port. Then connect
the cable to an Ethernet port on the switch and the PC. Wait
30 seconds before you enter 10.0.0.1 in the browser.
Note The console port is outlined in blue, and the Ethernet
port is outlined in yellow.
If not, wait 30 seconds, reenter 10.0.0.1 in the browser, and
press Enter.
If yes, reenter 10.0.0.1 in the browser, and press Enter.