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RM ONE User Manual

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  • Page 1 +23T.976+!
  • Page 2 Fill in the details of your computer for quick reference: Model Description (see front of computer): Part Number (see rear of computer): .......... Serial Number (see rear of computer): WO/TO..……..…....……… Customer Account Number (see despatch note): .......... RM Support: 0870 202 202 RM website: www.rm.com...
  • Page 3 RM One User Manual PN 12S-865...
  • Page 4 RM One User Manual Edition 1 P.N. 12S-865 Copyright © Research Machines plc 2004. All rights reserved. Although you may make copies of this manual for your own use, you may make no other form of copy of any part of it without our written permission.

  • Page 5: Table Of Contents

    Contents Introduction Safety Plugs and Sockets Cables Fuses Ventilation and Dust Protection Other Precautions Conventions Chapter 1 Getting Started Before you Start Disks and Manuals Setting up the Computer Security Considerations Fitting the Coach Bolt Environment Considerations Looking after Yourself Starting Up Chapter 2 System Description The Front of the Computer...
  • Page 6 Contents Removing the Cover Replacing the Cover Protecting Against Static Electricity Adapter Cards Handling Adapter Cards Fitting a Card Removing a Card DIMMs Fitting a DIMM Removing a DIMM System Board Upgrades Processor Drive Upgrades Fitting a Drive Chapter 4 Maintenance, Service and Troubleshooting Looking After Your Computer General Maintenance...
  • Page 7 Contents Environmental Factors Connectors Keyboard connector Video Signal Connector Mouse Connector Serial Connector Parallel Connector USB Connector Signal -Data +Data System Setup (CMOS) Program Changing the password Glossary...
  • Page 8 Contents...

  • Page 9: Introduction

    Introduction Welcome to the RM One User Manual. This manual provides you with most of the information you need to use your RM One computer. This manual includes: familiarising yourself with your RM One upgrading your computer by fitting extra options...

  • Page 10: Safety

    This computer is designed to meet EN60950, BS7002 and IEC950 safety standards, which apply to information technology equipment, including electrical business equipment. RM products comply fully with the European Electromagnetic Compatibility Directive (89/336/EEC) The relevant standards are EN50082-1 and EN55022 and these...

  • Page 11: Plugs And Sockets

    Always use a 5A fuse that conforms to BS1362 and is approved by ASTA for your RM One computer. Always keep the fuse cover on. WARNING: Never replace a blown fuse with one of a higher rating than the correct fuse. Ventilation and Dust Protection Your RM One computer has a cooling fan outlet on the rear panel.

  • Page 12: Other Precautions

    Warranty claims made for defects arising from failure to comply with this instruction will not be entertained by RM or their suppliers of third party components. Do not tamper with the power supply unit.

  • Page 13: Conventions

    Introduction Conventions Throughout this manual, the following conventions are used: Press the appropriate key on the keyboard. In this <Enter> example, you should press the <Enter> key ( ). Slashes separate keys. In this example, press the <Alt/S> <Alt> key and hold it down as you press <S>. Release both keys together.
  • Page 14 Introduction...

  • Page 15: Chapter 1 Getting Started

    Chapter 1 Getting Started This chapter outlines the steps to follow and the jobs you need to complete before you can really start to use the computer for work. 1. Before you start. 2. Disks and manuals. 3. Setting up your computer taking into account security and the environment.

  • Page 16: Before You Start

    • Customer Account Number The despatch note has your customer account number printed on it. You will need this number if you ever need to call RM. Make a note of the number on the inside front cover of this manual (or another suitable place).

  • Page 17: Disks And Manuals

    Apart from this user manual your computer may be supplied with additional technical manuals for specific parts fitted into the System Board User’s Manual Graphics card computer, e.g. Manual Note: Further information regarding the RM One PC and the components within can be found on-line at www.rm.com/support...

  • Page 18: Setting Up The Computer

    Theft of computers or components is becoming more common so RM recommend you implement all secure practices. RM supply security screws with each RM One system. If you require a security key please call the Education Sales Desk on 0870 200 200.

  • Page 19: Fitting The Coach Bolt

    This enables you to use the key from any RM PC to remove the padlock. Note: Ensure you keep all keys in a safe place, as one lost key can be used to open any number of PCs. Access To restrict access to the computer, place it in a room where you can control who uses it.
  • Page 20 This feature is set to ‘setup’ as default with a password already installed. We advise you change the password from the default (usually RM) as soon as possible. Keep a note of the password in a safe place.

  • Page 21: Environment Considerations

    1: Getting Started Environment Considerations Power Supply Place the computer near to a power point to avoid trailing cables. If you do use an extension lead make sure it is three-core and safely earthed. Avoid connecting the computer to a power supply that is shared with heavy-duty equipment (such as hydraulic lifts, vacuum cleaners and lathes) or portable tools.
  • Page 22 Do not place your computer where warm air might blow into the ventilation outlets. You should leave about 10cm (4 inches) between the rear cover of the RM One and any other vertical surface...

  • Page 23: Looking After Yourself

    1: Getting Started Looking after Yourself Make sure that you have enough space for all your paperwork and manuals. A document holder may help to avoid awkward neck movements. Adjust your chair and monitor so that you find the most comfortable position.

  • Page 24: Starting Up

    1: Getting Started Starting Up Unpack your computer carefully and save all the packaging in case you need to move the computer at a later date. Connect up your, keyboard and mouse as shown on the Quick Start Guide. The power LED on the front of the computer will light when the computer is switched on.

  • Page 25: Chapter 2 System Description

    Chapter 2 System Description This chapter describes various aspects of your RM One computer. It covers: the exterior of the computer using floppy disks using the hard disk and CD-ROM drives The Front of the Computer Monitor Power Button System Power...
  • Page 26 Hard Disk Activity Indicator This illuminates when the computer is accessing the hard disk. You should avoid rotating the RM One when this indicator is lit as you may damage the hard disk. Front Panel Multimedia Functions The RM One is equipped with several easily accessible multimedia functions.

  • Page 27: The Side Of The Computer

    2: System Description The RM One monitor is equipped with an on screen display to control the screen brightness, contrast and geometry. The Menu button allows access to the on screen display menu system. The button allows you to increment through the options in the on screen menu.
  • Page 28 Optical Drive The RM One can be fitted with several optical devices including CD- ROM, CD Rewriter, DVD-ROM, DVD Rewriter and DVD/CD Rewriter combo drives. The front panel of all these devices houses an activity...

  • Page 29: The Rear Of The Computer

    Security Panel Screws Do not place the RM One flat against a wall as this will obstruct the rear vents and may cause the system to overheat. This may cause the RM One to exhibit poor performance or even permanently damage the system.
  • Page 30 AC mains inlet. You should ensure this is set to the on position. Security Bolt Hole The security bolt hole can be used to secure the RM One to the desk using the RM One security kit. Cable Clamp The cable clamp can be used to secure the mouse, keyboard, Ethernet and mains cables to prevent accidental disconnection.
  • Page 31 Depending on model version this area will house connectors for a mouse, keyboard, Ethernet, serial port, parallel port and external audio ports. Option Card Expansion Many fitted options can be configured with the RM One. Connectors for add in graphics cards, modems and Firewire cards can be found here.

  • Page 32: The Monitor On Screen Display (Osd)

    3: Fitting Hardware Options The Monitor On Screen Display (OSD) The RM One screen is fitted with a versatile menu system that allows the user to set the colour and geometry to their personal preferences. Press the button to switch the monitor on and off independently of the main system power.

  • Page 33: Visual Menu

    2: System Description Visual Menu Brightness: Adjusts the brightness of the screen. Press increase the brightness and to decrease the brightness. Contrast: Adjusts the contrast of the screen. Press increase the contrast and to decrease the contrast. Auto Contrast: Press to automatically set brightness and contrast levels.

  • Page 34: Image Menu

    3: Fitting Hardware Options Image Menu Horizontal Size: Adjusts the horizontal size of the image Fine: Adjusts the phase of the display. Use this if you experience wavy lines of blurring of the picture. Left/Right: Moves the image to the left or right Down/Up: Moves the image down or up Auto Adjust: Automatically adjusts the image to the optimum settings.
  • Page 35 2: System Description Tools Menu Langauge: The control menus are available in 8 languages. English, French, German, Italian, Spanish, Japanese, simple Chinese and Standard Chinese. Factory Reset: This option returns the screen to the factory preset state. OSD Timeout: This control adjusts the automatic timeout on the OSD. IE the time before the OSD automatically disappears.

  • Page 36: Chapter 3 Fitting Hardware Options

    How to fit and remove disk drives. Selecting options A full list of the options that can be purchased from RM is given in the RM Systems price list. Before buying an upgrade from a manufacturer other than RM, we advise you to contact RM to ensure that the option you intend to buy is suitable for use with your computer.

  • Page 37: The Cover Of The Computer

    PCI or AGP. The RM One is split into two cells. The front cell houses the floppy disk drive (if fitted) and the optical drive (if fitted). The hard disk drive can be found in the rear cell next to the mainboard.

  • Page 38: Replacing The Cover

    3: Fitting Hardware Options 3. Unscrew and remove the four screws, which secure the rear cover. Put these screws in a safe place. 4. The rear system exhaust fan is attached to the rear cover and connected to the system mainboard via a fly lead. Carefully remove the rear cover to a distance of around 5cm and disconnect the fly lead from the mainboard, taking note of its position.

  • Page 39: Protecting Against Static Electricity

    You can enhance the capabilities of your computer by inserting adapter cards (sometimes referred to as "option cards” or "expansion cards") into the bus expansion slots. The RM One is capable of fitting up to three PCI, PCI-Express or AGP cards that conform to the low profile PCI specification, often known as half-height PCI cards.

  • Page 40: Handling Adapter Cards

    3: Fitting Hardware Options Handling Adapter Cards STATIC WARNING: Ensure that cards and chips are not damaged by static that builds up on your body. • If you have an earthing wristband, put it on before touching any card or chip (see page 31). •...
  • Page 41 3: Fitting Hardware Options 2. Select a slot that is appropriate for the card, e.g. PCI, PCI Express, or AGP. You do this by matching the size and shape of the gold edge connector on the card with a vacant system board slot.
  • Page 42 3: Fitting Hardware Options 7. Plug in any cables or leads you may need. Refer to the manufacturers instructions provided. 8. Replace the cover of the computer and reconnect your system as shown on the Quick Start Guide.

  • Page 43: Removing A Card

    3: Fitting Hardware Options Removing a Card Note: Access to the adapter cards may be limited. If you need to remove any cables please make a note of the orientation BEFORE removal. Toolbox: Pozidriv no. 1 screwdriver 1. Remove the cover. 2.

  • Page 44: Dimms

    Your computer may use Dual In-line Memory Modules (DIMM) to provide random access memory (RAM). All RM One computers are supplied with a minimum 128MB of RAM. The system board in your computer can be upgraded using the additional sockets available.

  • Page 45: Fitting A Dimm

    3: Fitting Hardware Options Fitting a DIMM These instructions refer to fitting a DIMM. N.B. The retention mechanism on the sockets may vary from those illustrated. 1. Remove the cover (see page 29). 2. Hold the DIMM at a 90° angle to the empty socket with the notches on the DIMM aligned with the notches on the empty socket.

  • Page 46: Removing A Dimm

    3: Fitting Hardware Options 5. When you switch on your computer, the system automatically detects the extra memory and updates the CMOS memory. Removing a DIMM 1. Remove the cover. 2. Using your fingers, push the plastic retaining clips down and away from the DIMM to release it from the socket.

  • Page 47: System Board Upgrades

    There are a number of different processor upgrades (depending on the model of computer) which can enhance the performance of your computer. If you wish to purchase any of these upgrades, contact the RM Sales Desk for more details. Drive Upgrades Your RM One computer can have a number of different drive upgrades.
  • Page 48 3: Fitting Hardware Options 2. In the drive panel remove the blanking panel for the required drive. 3. Both the floppy disk and optical disc sit in a caddy. Remove this caddy from the drive bay by removing the two screws at either side of the drive bay.

  • Page 49: Chapter 4 Maintenance, Service And Troubleshooting

    Problem solving - if things go wrong and you cannot sort out the problem contact RM Customer Support. There is a current list of phone numbers in RM System Help. Looking After Your Computer If you do not use the computer for a while, protect it with a dust cover.

  • Page 50: Moving And Re-Packing The Computer

    6. Carefully lift your computer and put it down gently at its new location. 7. Reconnect your system as shown on the Quick Start Guide. Remember, if you move your computer from a cold room to a warm one, allow the computer to warm to room temperature before switching it on.

  • Page 51: Servicing

    • the mains lead appears frayed or damaged • the computer behaves abnormally If you need to return the computer to RM, make a new backup of all the contents on the hard disk and keep these copies in a safe place.

  • Page 52: Problem Solving

    5: Technical Information Problem Solving Keep a note of what happens when you carry out the checks in this chapter. Computer The blue power light does not come on when you switch on the computer. Is your computer set up as shown on the Quick Start Guide? Is your computer switched on at the mains and at the computer? Is the fuse in the plug blown? Replace the fuse.

  • Page 53: Mouse

    4: Maintenance, Service & Troubleshooting Have you tried another keyboard (if possible)? Mouse The mouse does not work. • Check the mouse is plugged into the correct port. • Check you have the correct mouse drivers loaded if required. • Check that the ball of the mouse is free to rotate. Peripherals (Printers and other Input/Output devices) Equipment connected to your computer does not work.

  • Page 54: Software

    Do not insert a screwdriver or anything similar into a disk drive. If you have a problem, contact a qualified service engineer for advice. If you have another computer with the same application installed, copy the file from one computer to the other and try again.

  • Page 55: Forgotten Passwords

    Forgotten Passwords If you forget your password, you will need to ring the RM helpline or return your computer to RM to be reset. This reset is not covered by your warranty agreement. CHOOSE A PASSWORD THAT YOU WILL REMEMBER.
  • Page 56 Is it possible to start up the system using a boot disk and then read the information on the hard disk? If so, see the problem explanation below. If you cannot access any of the information on the hard disk, contact RM.

  • Page 57: Error Messages During Start-Up

    (if supplied). If an error message is displayed on the screen, which is not listed, contact RM for further information on the error which has been detected. If the POST (Power On Self Tests) detect a fatal error during start-up (i.e.
  • Page 58 The BIOS is unable to communicate with the hard disk. Switch off the system and then check the power and interface cables to the drive. If this error message returns when you switch on again, you may have a hardware problem and should contact RM. C: Drive Error D: Drive Error The BIOS is not receiving a response from either hard disk drive C or D.
  • Page 59 The BIOS is unable to obtain any response from either hard disk drive C or D. You may have a serious problem with your hard disk and should contact RM. CMOS Time & Date Not Set The time and/or date are not set. Run the Setup and set the date and time.

  • Page 60: Before You Ring For Help

    Have you changed any settings in the Setup program? If possible, ring RM with your computer in front of you so that you can try out any suggestions given to you. Please note: Drivers, manuals, some applications, Bios updates, Frequently Asked Questions(FAQ) and technical support is provided free of charge on our website at www.rm.com.
  • Page 61 4: Maintenance, Service & Troubleshooting...

  • Page 62: General Specification

    Technical Support. Power Requirements Your RM One computer is fitted with a Power Supply Unit (PSU). The voltage and frequency of the mains output are the same as those of the mains input. The maximum input and output current and mains frequency figures are given for 200/240V.

  • Page 63: Physical Specifications

    If this type of battery develops a fault and needs to be replaced, the computer will need to be returned to RM Services for repair. Note: Do not leave the computer switched off for more than three months, as the system may revert to default settings.

  • Page 64: Ergonomics

    British Standards BSEN29241 (part 3) and BS7179 (part 4) for ease and comfort of use. Electro-Magnetic Compatibility (EMC) RM products comply fully with the Electromagnetic Compatibility Directive (89/336/EEC). The relevant standards are EN50082-1 and EN55022 and these require:...

  • Page 65: Connectors

    Connectors Keyboard connector The keyboard connector at the back of your RM One computer will be a 6-pin IBM PS/2 style connector. The pin out for the PS/2 style is the same as the PS/2 mouse. The +5 volts pin is only for use with a keyboard.

  • Page 66: Mouse Connector

    Serial Connector At the back of your RM One computer there is a serial connector: RS232C asynchronous, 9-way male D-type connectors. The 9-pin plug wiring is the same as an IBM serial adapter for the IBM PC-AT,...

  • Page 67: Parallel Connector

    RI + ring indicator to computer + indicates active high - indicates active low Parallel Connector There is one parallel connector at the back of your RM One computer:- AT compatible 25-way female D-type connector. Note: EPP/ECP signals are not shown. Function Direction...

  • Page 68: Usb Connector

    5: Technical Information + data bit 2 from computer + data bit 3 from computer + data bit 4 from computer + data bit 5 from computer + data bit 6 from computer + data bit 7 (msb) from computer - acknowledge to computer + busy...

  • Page 69: System Setup (Cmos) Program

    This information is stored in the battery backed CMOS memory. Your computer has been set up by RM and is ready to use. Use the CMOS Setup program to change the system settings if: you change the amount of memory in your computer...

  • Page 70: Changing The Password

    If you forget your password, you will need to ring the RM helpline, or return your computer to RM to be reset. This reset is not covered by your warranty agreement.

  • Page 71: Glossary

    BIOS Basic Input Output System - the interface software between the hardware and the operating system. A component which carries signals from one part of the computer to another (see also PCI and local bus). cache memory High speed RAM hardware which speeds up memory operations.
  • Page 72 Glossary chip A flake of crystalline silicon (enclosed in a casing with metal pins) on which circuits are engraved to carry, store or process electrical signals representing data within the computer. CMOS CMOS memory (Complementary Metal Oxide Semiconductor) stores the system parameters, such as the number and types of disk drives, options for password protection and other special features.
  • Page 73 Glossary disk drive A piece of hardware fitted to your computer, which allows programs and data to be transferred between RAM and a disk. double-density disk See low-density disk. drive name The name used to identify a disk drive or another storage device;...
  • Page 74 Glossary graphics mode A screen mode based on individual pixels rather than complete characters. hard disk A fixed disk fitted inside a computer; it can store large amounts of information. Sometimes referred to as a "fixed" or "Winchester" disk. hardware Components that make up the computer and associated devices.
  • Page 75 MB or KB; see RAM and ROM. mode The way or format in which something works; many RM computers can use IBM Mode or PC-186 Mode, and they all offer a variety of screen modes. monitor The component of a computer system on which information is displayed;...
  • Page 76 "in parallel" (at the same time). parity Usually one "bit" of a byte used to check that the byte has been transmitted and received correctly. park Secure the heads of a hard disk so that they are not damaged if the disk is moved - the hard disk fitted in your computer has self-parking heads.
  • Page 77 The format (including resolution and number of colours) in which information is presented on the screen. serial interface An interface which transmits or receives signals one piece at a time. serial number The unique number assigned to a computer (or a component);...
  • Page 78 Plug and play and greater security and power management. word length Serial communications parameter defining the length of one character of information to be transmitted or received. write protect The mechanism provided on a floppy disk to prevent the information on it from being changed.

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