RM One User Manual

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Page 1 .......... Serial Number (see rear of computer): WO/TO..……..…....……… Customer Account Number (see despatch note): ..........  RM Support: 0845 404 0000 RM website: www.rm.com S a fet y W a rn in g : This system contains hazardous moving parts, keep fingers and other...
Page 2 RM One User Manual...
Page 3 Edition 3 P.N. 1KF- 916 Copyright © RM Education 2009. All rights reserved. Although you may make copies of this manual for your own use, you may make no other form of copy of any part of it without our written permission.
Page 5: Table Of Contents
Contents In troduc tion Safety Plugs and Sockets Cables Fuses Ventilation and Dust Protection Other Precautions Conventions C h a pter 1 Gettin g S ta rted Before you Start Disks and Manuals Setting up the Computer Security Considerations Fitting the Coach Bolt Environment Considerations Looking after Yourself Starting Up...
Page 6 Contents Handling Adapter Cards Fitting a Card Removing a Card DIMMs Fitting a DIMM Removing a DIMM Fitting an SO-DIMM Removing a SO-DIMM System Board Upgrades Processor C h a pter 4 M a in ten a n c e, S ervic e a n d T roublesh ootin g 43 Looking After Your Computer General Maintenance Moving and Re-packing the Computer...
Page 7 Contents USB Connector Signal -Data +Data DVI (Digital Video Interface) SPDIF Audio Audio I/O System Setup (CMOS) Program Changing the password...
Page 9: Introduction
Introduction Welcome to the RM One User Manual. This manual provides you with most of the information you need to use your RM One computer. This manual includes: familiarising yourself with your RM One upgrading your computer by fitting extra options...
Page 10: Safety
This computer is designed to meet EN60950, BS7002 and IEC950 safety standards, which apply to information technology equipment, including electrical business equipment. RM products comply fully with the European Electromagnetic Compatibility Directive (89/336/EEC) The relevant standards are EN50082-1 and EN55022 and these...
Page 11: Plugs And Sockets
Fuses Always use a 5A fuse that conforms to BS1362 and is approved by ASTA for your RM One computer. Always keep the fuse cover on. WAR NI NG: Never replace a blown fuse with one of a higher rating than the correct fuse.
Page 12: Other Precautions
Warranty claims made for defects arising from failure to compl y with this instruction will not be entertained by RM or their suppliers of third party components. Do not tamper with the power supply unit.
Page 13: Conventions
1: Getting Started Conventions Throughout this manual, the following conventions are used: Press the appropriate key on the keyboard. In this <Enter> example, you should press the <Enter> key ( Slashes separate keys. In this example, press the <Alt/S> <Alt> key and hold it down as you press <S>. Release both keys together.
Page 14: C H A Pter 1 Gettin G S Ta Rted
1: Getting Started Chapter 1 Getting Started This chapter outlines the steps to follow and the jobs you need to complete before you can really start to use the computer for work. 1. Before you start. 2. Disks and manuals. 3.
Page 15: Before You Start
Customer Account Number The despatch note has your customer account number printed on it. You will need this number if you ever need to call RM. Make a note of the number on the inside front cover of this manual (or another suitable place).
Page 16: Disks And Manuals
1: Getting Started Disks and Manuals M aki ng bac kups You may be required to make a set of backup disks using a utility provided on your system. Always use copies of master disks rather than using the originals. If you damage the copy you can make a new copy from the original.
Page 17: Setting Up The Computer
Theft of computers or components is becoming more common so RM recommend you implement all secure practices. RM supply security screws with each RM One system. If you require a security key please call the Education Sales Desk on 08450 700300.
Page 18: Fitting The Coach Bolt
3. Drill an 18mm hole in the required position in the desk or tabletop. 4. Position the RM One over the hole and push the bolt through the base of the RM One and into the desk 5. Underneath the desk, secure with the supplied padlock 6.
Page 19 This feature is set to ‘setup’ as default with a password already installed. We advise you change the password from the default (usually RM) as soon as possible. Keep a note of the password in a safe place.
Page 20: Environment Considerations
1: Getting Started Environment C onsiderations Powe r S uppl y Place the computer near to a power point to avoid trailing cables. If you do use an extension lead make sure it is three-core and safely earthed. Avoid connecting the computer to a power supply that is shared with heavy-duty equipment (such as hydraulic lifts, vacuum cleaners and lathes) or portable tools.
Page 21 Do not place your computer where warm air might blow into the ventilation outlets. You should leave about 10cm (4 inches) between the rear cover of the RM One and any other vertical surface...
Page 22: Looking After Yourself
1: Getting Started Looking after Yourself Make sure that you have enough space for all your paperwork and manuals. A document holder may help to avoid awkward neck movements. Adjust your chair and monitor so that you find the most comfortable position.
Page 23: Starting Up
1: Getting Started S tarting Up Unpack your computer carefully and save all the packaging in case you need to move the computer at a later date. Connect up your, keyboard and mouse as shown on the Quick Start Guide. The power LED on the front of the computer will light when the computer is switched on.
Page 24: Chapter 2 System Description
Chapter 2 System Description This chapter describes various aspects of your RM One computer. It covers: the exterior of the computer using floppy disks using the hard disk and CD-ROM drives The Front of the Computer...
Page 25 3: Fitting Hardware Options...
Page 26 Hard Di s k Ac ti vi ty I ndi c ator This illuminates when the computer is accessing the hard disk. You should avoid rotating the RM One when this indicator is lit as you may damage the hard disk.
Page 27 M oni tor He i ght Adj us t The RM One has the ability to adjust the height of the screen, the coorect way to this is to grasp the left and right edges of the screen and gently move up or down as desired.
Page 28: The Side Of The Computer
The Side of the Computer Opti c al Dri ve The RM One can be fitted with a DVD Rewriter. The front panel of all these devices houses an activity indicator and eject button. M ul ti me di a c ard re ade r The RM One can also be fitted with a multimedia card reader.
Page 29: The Rear Of The Computer
3: Fitting Hardware Options The Rear of the Computer Do not place the RM One flat against a wall as this will obstruct the rear vents and may cause the system to overheat. This may cause the RM One to exhibit poor performance or even permanently damage the system.
Page 30 AC mains inlet. You should ensure this is set to the on position. S e c uri ty B ol t Hol e The security bolt hole can be used to secure the RM One to the desk using the RM One security kit. C abl e C l amp The cable clamp can be used to secure the mouse, keyboard, Ethernet and mains cables to prevent accidental disconnection.
Page 31 The base of the unit is fitted with 6 rollers which allow the unit to rotate, even when a deskbolt is fitted. To rotate the RM One, hold the base unit at each side and rotate to the desired position. Do not rotate the monitor by holding the screen as this may damage the hinge.
Page 32: The Monitor On Screen Display (Osd)
3: Fitting Hardware Options The Monitor On Screen Display (OSD) The RM One screen is fitted with a versatile menu system that allows the user to set the colour and geometry to their personal preferences. The OSD is structured in 4 main menus. Each of these main menus contain settings which can be adjusted to the users preference.
Page 33: Osd Function Map
3: Fitting Hardware Options OSD function map...
Page 34: C H A Pter 3 Fittin G Ha Rdwa Re Option S
How to fit and remove disk drives. S e l e c ti ng opti ons A full list of the options that can be purchased from RM is given in the RM Systems price list. Before buying an upgrade from a...
Page 35: Internal Structure Of The Computer
3: Fitting Hardware Options Internal Structure of the Computer The internal structure of the RM One computer can vary depending on the model. The system board may vary in each model. The system board has a number of expansion slots which may ha ve adapter cards fitted (e.g.
Page 36: Removing The Cover
3: Fitting Hardware Options The Cover of the Computer Removing the C over Toolbox: Pozidriv no. 1 screwdriver Security Allen Key 1. Before you begin any of the following procedures in this section, Product Information Guide follow the safety instructions in the 2.
Page 37: Replacing The Cover
3: Fitting Hardware Options Replacing the C over To replace the cover ensure that all cables are tucked out of the way and do not obstruct any moving parts in the system. The back cover is fitted by sliding it down onto the main chass is from above.
Page 38: Adapter Cards
You can enhance the capabilities of your computer by inserting adapter cards (sometimes referred to as "option cards‛ or "expansion cards") into the bus expansion slots. The RM One is capable of fitting up to three PCI, PCI-Express or AGP cards that conform to the low profile PCI specification, often known as half-height PCI cards.
Page 39: Fitting A Card
3: Fitting Hardware Options The following instructions tell you how to fit or remove cards in a particular slot but the principles apply to any vacant slot. Fitting a C ard Before you fit an adapter card into the computer, make sure you have set any switches or jumpers on the card.
Page 40 3: Fitting Hardware Options 4. Prepare the card for fitting. Refer to the instructions with the card to find out if there is anything to do before you fit the card (e.g. change jumper settings). 5. Holding the card by the edge taking care not to touch any components align the mounting bracket with the rear panel.
Page 41: Removing A Card
3: Fitting Hardware Options Removing a C ard Note : Access to the adapter cards may be limited. If you need to remove any cables please make a note of the orientation BEFORE remova l. Toolbox: Pozidriv no. 1 screwdriver 1.
Page 42: Dimms
Your computer may use Dual In-line Memory Modules (DIMM) to provide random access memory (RAM). See the RM Systems price list for details on memory upgrade kits. Depending on the model, there may be a number of DIMM sockets on the system board. Memory modules can be fitted in these sockets in certain arrangements only.
Page 43: Fitting A Dimm
3: Fitting Hardware Options Fitting a DIMM These instructions refer to fitting a DIMM. N.B. The retention mechanism on the sockets may vary from those illustrated. 1. Remove the cover (see page 32. 2. Hold the DIMM at a 90° angle to the empty socket with the notches on the DIMM aligned with the notches on the empty socket.
Page 44: Removing A Dimm
3: Fitting Hardware Options 5. When you switch on your computer, the system automatically detects the extra memory and updates the CMOS memory. Removing a DIMM 1. Remove the cover. 2. Using your fingers, push the plastic retaining clips down and away from the DIMM to release it from the socket.
Page 45: Fitting An So-Dimm
3: Fitting Hardware Options Fitting an S O- DIMM These instructions refer to fitting a SO-DIMM which are found in some ecoquiet versions of RM One. N.B. The retention mechanism on the sockets may vary from those illustrated. 1. Remove the cover (see page 32).
Page 46: Removing A So-Dimm
There are a number of different processor upgrades (depending on the model of computer) which can enhance the performance of your computer. If you wish to purchase any of these upgrades, contact the RM Sales Desk for more details. Specific fitting instructions are provided with all upgrades.
Page 47: Maintenance, Service And Troubleshooting
Problem solving - if things go wrong and you cannot sort out the problem contact RM Customer Support. There is a current list of phone numbers in RM System Help. Looking After Your Computer If you do not use the computer for a while, protect it with a dust cover.
Page 48: Moving And Re-Packing The Computer
Do not use a damp cloth to clean floppy disks. Do not attempt to clean the interior of the computer. This service should only be performed by a fully qualified RM technician. Moving and Re -packing the Computer If you need to move your computer a short distance - to an adjoining room for example - disconnect all equipment connected to the computer.
Page 49: Servicing
If you need to return the computer to RM, make a new backup of all the contents on the hard disk and keep these copies in a safe place.
Page 50: Problem Solving
5: Technical Information Problem Solving Keep a note of what happens when you carry out the checks in this chapter. C omputer The bl ue powe r l i ght doe s not c ome on whe n you s wi tc h on the c ompute r.
Page 51: Mouse
4: Maintenance, Service & Troubleshooting Have you tried another keyboard (if possible)? Mouse The mous e doe s not work. Check the mouse is plugged into the correct port. Check you have the correct mouse drivers loaded if required. Check that the ball of the mouse is free to rotate. Peripherals (Printers and other Input/Output devices) E qui pme nt c onne c te d to your c ompute r doe s not w ork.
Page 52: Software
5: Technical Information Is the brightness turned up, and other controls adjusted correctly? If initially OK but when you re-boot it is unreadable, the refresh rate or resolution has been setup incorrectly by the system software. Try setting to a lower resolution. The s c re e n "f re e ze s "...
Page 53: Forgotten Passwords
Forgotten Passwords If you forget your password, you will need to ring the RM helpline or return your computer to RM to be reset. This reset is not covered by your warranty agreement. CHOOSE A PASSWORD THAT YOU WILL REMEMBER.
Page 54: Error Messages During Start-Up
(if supplied). If an error message is displayed on the screen, which is not listed, contact RM for further information on the error which has been detected. If the POST (Power On Self Tests) detect a fatal error during start-up (i.e.
Page 55 (see page 63 for details on the Setup program). If this error message is displayed frequently, you may have a hardware problem and should contact RM. Note : Some viruses can change the BIOS configuration and cause a checksum failure.
Page 56 If this error message returns when you switch on again, you may have a hardware problem and should contact RM. C : Dri ve E rror D: Dri ve E rror The BIOS is not receiving a response from either hard disk drive C or D.
Page 57: Before You Ring For Help
Have you changed any settings in the Setup program? If possible, ring RM with your computer in front of you so that you can try out any suggestions given to you. Pl e as e note : Drivers, manuals, some applications, Bios updates, Frequently Asked Questions(FAQ) and technical support is provided free of charge on our website at www.rm.com.
Page 59: General Specification
Technical Support. Power Requirements Your RM One computer is fitted with a Power Supply Unit (PSU). The voltage and frequency of the mains output are the same as those of the mains input. The maximum input and output current and mains frequency figures are given for 200/240V.
Page 60: Physical Specifications
If this type of battery develops a fault and needs to be replaced, the computer will need to be returned to RM Services for repair. Note : Do not leave the computer switched off for more than three months, as the system may revert to default settings.
Page 61: Safety
The computer should not be subjected to vibration or shock. Always transport your computer in its original packing material. Connectors This section describes some of the ports available on the rear of the RM One. Availability of each port depends on system specification.
Page 62: Keyboard Or Mouse Connector
PS/2 style is the same as the PS/2 mouse. The +5 volts pin is only for use with a keyboard. Video S ignal C onnector At the back of your RM One computer there is a video connector: VGA analogue, 15-way DIN in 9-way shell, 3-row D-type. Red (O)
Page 63: Serial Connector
Index S erial C onnector At the back of your RM One computer there is a serial connector: RS232C asynchronous, 9-way male D-type connectors. The 9-pin plug wiring is the same as an IBM serial adapter for the IBM PC -AT, giving an RS232-like interface.
Page 64: Parallel Connector
Index Parallel C onnector There is one parallel connector at the back of your RM One computer:- AT compatible 25-way female D-type connector. Note: EPP/ECP signals are not shown. Function Direction Number - strobe from computer + data bit 0 (lsb)
Page 65: Usb Connector
Index USB Connector The mainboard provides a Universal Host Controller Interface Universal Serial Bus root for attaching USB devices like keyboard, mouse, etc. You can plug the USB device directly to this connector. U S B P o rt 1 PI N S i gnal 1 2 3 4...
Page 66: Spdif Audio
Index SPDIF Audio This connector provides a digital audio signal for connection to compatible equipment Audio I/O Depending on system specification you may have several ports for audio connectors. These can be connected as follows.
Page 67: System Setup (Cmos) Program
This information is stored in the battery backed CMOS memory. Your computer has been set up by RM and is ready to use. Use the CMOS Setup program to change the system settings if: you add or change a disk drive you want to change the password you want to set up special features.
Page 68 Index Full details on entering, changing the system settings and saving System Board User’s Manual changes and exiting are in the supplied).
Page 69: Changing The Password
If you forget your password, you will need to ring the RM helpline, or return your computer to RM to be reset. This reset is not covered by your warranty agreement.

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