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Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Should you wish to make a claim under the Australian
Consumer Law, you can contact us using our contact details
set out below.
Our Warranty
Subject to the following terms, this product is also covered
by the manufacturer's TWO (2) YEARS WARRANTY from
date of purchase, covering all parts and labour (Our
Warranty). Our Warranty (which is subject to the conditions
below) covers rectification free of charge of any fault arising
from defective materials or components, or faulty
workmanship. The product will be repaired or replaced at
the option of HAGEMEYER APPLIANCES, but all costs of
installation, removal, cartage, freight, travelling expenses
and insurance are to be paid by the claimant.
Our Warranty operates in addition to (and does not exclude,
restrict or modify) any rights or remedies to which you may
already be entitled under the Australian Consumer Law or
any other relevant law relating to this product.
To claim under Our Warranty, the purchaser should contact
an approved Hagemeyer Appliance Service Provider during
their normal business hours. A list of Approved Hagemeyer
Appliance Service Providers is available on our website at
www.hagemeyer.com.au/service-centres.php
Our Warranty is subject to the following conditions:
1. Our Warranty only applies provided that the appliance
has been used in accordance with the manufacturer's
instructions and provided that the appliance has not been
damaged by negligence, misuse, neglect or abuse or by any
person other than by an authorised representative of
Hagemeyer Appliance or from faulty installation, wrong
adjustment or tampering by unauthorised persons.
2. The provision of service under Our Warranty is limited by
the boundary of the nearest agent's area. Travelling cost
incurred for service outside this area is not covered by Our
Warranty and service will incur commercial cost to be paid
by the customer regulated by the number of kilometres
travelled beyond the service area. The amount of this service
fee will be disclosed to you for acceptance by you prior to the
inspection being undertaken
3. When a service inspection reveals the alleged fault or
faults are caused by incorrect operation, contrary to the
instruction manual, and otherwise the appliance is in good
order and working condition, the purchaser shall be liable for
a service fee charged by Hagemeyer Appliance or one of its'
Service Providers. The amount of this service fee will be
disclosed to you for acceptance by you prior to the
inspection being undertaken.
4. If the appliance is used in commercial applications or for
rental purposes, Our Warranty is limited to a warranty of
Twelve (12) months covering all parts with Three (3)
months on any labour cost of service or repair.
5. Subject to the provisions of any applicable statute Our
Warranty applies to the original retail purchaser only and is
not transferable.
Legal\304367272.1
6. Subject to any guarantees or warranties granted or
implied by statute, at no time will Hagemeyer Appliance or
its' Service Providers be liable for any economic loss
consequent upon the failure of the appliance.
7. Our Warranty is only valid for appliances imported and
distributed by Hagemeyer Appliance purchased and used in
Australia.
8. The appliance (including all parts and labour) is warranted
under normal single family domestic installation and use, as
set out in the instruction manual, against manufacturing
defects for the Warranty periods shown above.
9. At no time does Hagemeyer Appliance have liability under
Our Warranty for any service cost, freight or transportation
costs outside of the normal service areas or for any damage
during transit or for any consequence of failure of this
appliance, unless such limitation of liability is prohibited by
statute.
10. Our Warranty excludes replacement of parts required
due to normal wear and tear including light globes.
11. Our Warranty for refrigeration appliances will have an
additional thirty six (36) months after the first twenty four
(24) months on the Sealed System (PARTS only) eg.
Compressor, condenser, evaporator, filter dryer and pipe
work.
12. Our Warranty for Blanco Sinks will have a thirty (30)
year warranty and all Blanco taps and Tap Cartridges a Ten
year (10) warranty.
13. Our Warranty does not extend to;
•
Optional glass lids for hobs apart from claims which
relate to mechanical or physical damage thereof at the
date of purchase;
•
Light globes (with the exception of microwave oven
globes);
•
Damage to ceramic glass caused by liquid or solid spill
overs, lack of maintenance or impact. Please read the
booklet explaining about liquids containing SUGAR;
•
Damage to the surface coatings caused by cleaning or
maintenance using products not recommended by the
owner's handbook;
•
Defects caused by normal wear and tear, accident,
negligence, alteration or misuse;
•
A product dismantled, repaired or serviced by any
serviceperson other than an authorised employee or
agent of HAGEMEYER APPLIANCES (A division of
Hagemeyer Brands Australia Pty Ltd).
Our Warranty is given by:
HAGEMEYER APPLIANCES, (A Division of Hagemeyer
Brands Australia Pty Ltd)
Locked Bag 4013, Kingsgrove NSW 2208
Phone: 1300739033 Fax: 1800 686 413
Email: customerservice@hagemeyer.com.au
Date of Purchase:..................................................................
Model No:...............................................................................
Retailer: .................................................................................
Serial No: ...............................................................................
Invoice/Docket No.......................................................
Should service be required please go to our website at:
www.hagemeyer.com.au/service-centres.php
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