Troubleshooting - Silvercrest COCOON 1400 User Manual

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Troubleshooting

Dialling pause
You need a dialling pause, for example, when using your telephone on a private exchange if
the system does not correctly recognised that your telephone has sent the exchange
identification code (e.g. "0"). In this case, you need to insert a dialling pause after entering
the exchange identification code.
10 Troubleshooting
Warning
Symptom
Display remains dark.
No tone.
The
icon is flashing.
Base unit or handset
not ringing.
No connection despite good
tone quality.
32
Risk of injury or death due to electrical current!
In the event of danger, disconnect the device from the 230 V mains
Possible cause
Batteries inserted incorrectly. Check the position of the
Batteries not charged.
Handset switched off.
No power supply.
Telephone cable incorrectly
connected or faulty.
Another handset is using
the line.
Handset out of range.
The base has no
power supply.
The handset is not registered
to the base.
The ringer volume is off or
too low.
The dialling mode is wrong.
Cocoon 1400
Solution
batteries
(see "2 Installation").
Charge batteries
Switch on the handset
Check that power is getting
to the unit correctly.
Check the connection of the
telephone cable
(see "2 Installation").
Wait until the other
handset hangs up.
Take the handset closer to
the base unit.
Check the power supply to
the base unit.
Register the handset to the
base unit (see "8.1
Registering an additional
handset").
Adjust the ringer volume
(see "4.14 Setting the ringer
volume on the handset" and
"7.1 Setting the ringer melody
and ringer volume on the
base unit").
Check the dialling mode
(see "7.4 Setting the dialling
mode").

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