Assistance Or Service - Maytag W10123240 Use & Care Manual

Microwave oven makes humming noise
This is normal and occurs when the transformer in the
magnetron cycles on.
Microwave oven door looks wavy
This is normal and will not affect performance.
Turntable will not operate
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
Is the turntable support operating properly?
Remove turntable. Remove and replace turntable support.
Replace turntable. Put in 1 cup (250 mL) of water, then restart
oven. If it is still not working, call for service. See "Assistance
or Service" section. Do not operate the oven without
turntable and turntable support working properly.
Turntable rotates both directions
This is normal and depends on motor rotation at beginning of
cycle.
Display shows time countdown, but is not operating
Is the Minute Timer in use?
See the lower oven Use and Care Guide.
Tones are not sounding
Are tones disabled?
See the lower oven Use and Care Guide.
Cooking times seem too long
Is the cooking power set properly?
See "Cooking Power" in "Microwave Oven Use" section.
Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
Is the incoming voltage less than that specified in "Parts
and Features?"
Have a qualified electrician check the electrical system of the
house.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new MAYTAG
To locate factory specified parts in your area, call the following
customer assistance telephone number or your nearest
designated service center.
12
Call Maytag Customer eXperience Center toll free:
1-800-688-9900, or visit our website at www.maytag.com
Our consultants provide assistance with:
For further assistance
If you need further assistance, you can write to Maytag
appliances with any questions or concerns at:
Please include a daytime phone number in your correspondence.
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
Broiler Pan and Grid
Order Part Number W10123240
Heavy Duty Degreaser
Order Part Number 31552
Call the Whirlpool Canada LP Customer eXperience Centre toll
free: 1-800-807-6777.
Our consultants provide assistance with:
For further assistance
If you need further assistance, you can write to Whirlpool Canada
LP with any questions or concerns at:
® appliance.
Please include a daytime phone number in your correspondence.
In the U.S.A.
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
®
companies. Maytag appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the Maytag ® appliances designated service
company in your area, you can also look in your telephone
directory Yellow Pages.
Maytag Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Accessories
In Canada
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors and service
companies. Maytag ® appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
Whirlpool Canada LP
Customer eXperience Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
®