Call Center New Features And Enhancements; Client Application New Features And Enhancements - Altigen AltiWare ACC 5.1 Administration Manual

Exchange Integration (ACM only) - provides message synchronization between
AltiWare and a Microsoft Exchange server on the LAN. This feature allows for dynamic
synchronization of mail between the two servers so that deleted messages from one
server get automatically deleted in the other server. Similarly, a new message sent to
one server is transmitted to the other server. This way, the message can be accessed or
deleted from either server. For example, when a voice mail is deleted from AltiWare, it
is automatically deleted from the Exchange server too.
Mail Forwarding - allows you to forward voice mail to an e-mail address. The
destination address can be an IP address such as 100.200.101.201, or a domain name
such as altigen.com.
Remote Download of Messages via Internet - allows users who are traveling and/
or working at home to download all new voice and e-mail messages in the Voice Mail
System Post Office Box via a local internet access line.
System and Administration Features
System and administration features include:
AA Configuration File Export- lets you export your complete AA configuration to an
html file.
Alerting - An announcement can be sent to Voice Mail when the e-mail server disk is
full.
Apply To Feature - applies changes (only the field that was changed) to multiple
extensions, trunks or channels instead of having to change them one at a time.
Call Detail Reporting (CDR) - the system collects and records information on outgoing
and incoming phone calls, such as length of call, time of call, number of calls. This data
is written to an internal database.
Configurable Emergency Number - For international use, allows the system
administrator to set up country-specific emergency numbers.
DNIS Routing Tables - incoming trunk calls can be routed to an AA, extensions,
workgroups, hunt groups, and so on, based on DNIS numbers configured in the system
administration routing tables.
E-911 Calling Support - allows an administrator to designate a number of trunks
(Quantum Analog, Triton Analog, or PRI) for dedicated E-911 use. CAMA trunks are
supported by analog trunk ports.
E-mail and Voice Mail Storage - can be placed on drives other than the system drive.
Emergency (911) Call Notification to Extension/Outside Number - when any
extension dials an emergency number, the system can make calls to pre-configured
extensions or outside numbers. A system can have more than one emergency
notification number configured.
Extension Checker - a tool that checks the security status of every extension in your
system.
Extension Password Protection for Application Logins - the system maintains a
counter for each extension to track CTI client application login failures. When eight
successive failures are reached, the system disables login connection for 1 to 24 hours
to prevent password intrusion. Applies to login from AltiView, AltiAgent, AltiSupervisor,
AltiConsole, CDR Search, and other add-on applications.
Feature Profiles - allows administrators control over user access to system feature
codes.
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AltiWare ACC 5.1 Administration Manual