Service Policy; No Quibble Service; Support - Maxtor DiamondMax Plus 5120 Product Manual

Service and Support

Service Policy

Repairs to any DiamondMax™ Plus 5120 drive should be made only at an authorized Maxtor repair facility.
Any unauthorized repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer's level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
®
No Quibble Service
Another TCS feature is Maxtor's No Quibble
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here's how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 2 business days, and
3. Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday
to provide detailed technical support.
U.S. and Canada
Voice
E-mail
Fax
Outside U.S. and Canada
Europe
Voice
E-mail
Fax
Asia/Pacific
Voice
E-mail
MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A's
from our 24-hour automated voice system.
U.S. and Canada
Outside U.S. and Canada
®
Service policy. By minimizing paperwork and processing,
Language support: English, Spanish
800-2MAXTOR, press 1 (800-262-9867)
Technical_Assistance@maxtor.com
303-678-2260
303-678-2015
Language support: English, French, German
+ 353 1 286 62 22
Eurotech_Assistance@maxtor.com
+ 353 1 286 45 77
Contact your local Maxtor Sales Office for assistance
Apactech_Assistance@maxtor.com
Language support: English
800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, listen for option
303-678-2015, listen for option
SERVICE AND SUPPORT
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