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SERVICE AND SUPPORT
Service and Support
Service Policy
Repairs to any DiamondMax™ 1750 drive should be made only at an authorized Maxtor repair facility.
Any unauthorized repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer's level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
®
No Quibble
Another TCS feature is Maxtor's No Quibble
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here's how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 48 hours, and
3. Customer returns the original drive and credit card draft is destroyed.
Support
Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (MST) Monday through Friday to provide
detailed technical support.
U.S. and Canada
Voice
E-mail
Fax
Outside U.S. and Canada
Europe
Voice
E-mail
Fax
Asia/Pacific
Voice
E-mail
MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A's
from our 24-hour automated voice system.
U.S. and Canada
Outside U.S. and Canada
8 – 54
Service
®
Service policy. By minimizing paperwork and processing,
Language support: English, Spanish
800-2MAXTOR, press 1 (800-262-9867)
Technical_Assistance@maxtor.com
303-678-2260
303-678-2015
Language support: English, French, German
+ 353 1 204 11 11
Eurotech_Assistance@maxtor.com
+ 353 1 286 14 19
Contact your local Maxtor Sales Office for assistance
Apactech_Assistance@maxtor.com
Language support: English
800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, press 1.
303-678-2015, press 1
SECTION 8
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