Maxtor OneTouch User Manual
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Maxtor OneTouch User Manual

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EXTERNAL HARD DRIVE
Maxtor OneTouch
User's Guide
P/N: 20246100

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Summary of Contents for Maxtor OneTouch

  • Page 1 EXTERNAL HARD DRIVE Maxtor OneTouch User’s Guide P/N: 20246100...
  • Page 2 90 days, whichever is longer. If MAXTOR IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, INDIRECT OR you discover a defect, Maxtor will, at its option, repair or replace the product at no CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF...

  • Page 3: Table Of Contents

    Adding Rubber Feet to Your OneTouch Drive ....... . 48...

  • Page 5: Introduction

    You can also use your new drive to make copies of critical files • Hot-swappable to move the drive between computers as a part of your overall backup solution. By using the Maxtor • Power Management features to conserve energy when your OneTouch feature, your drive can create and store a copy drive isn’t being used...

  • Page 6: Maxtor Onetouch

    Figure 2. Familiarize yourself with each of these items in Figure 1. prior to installation. Refer to the capacity label on the front of the box of your OneTouch- EXTERNAL HARD DRIVE drive to determine which model that you have.

  • Page 7: System Requirements

    NOTE: USB 1.1 is slower than USB 2 or FireWire USB model includes: • Internet connection (for system updates) For faster operation, add a FireWire port to your PC with Maxtor’s ‘A’ to ‘B’ USB cable 1394/FireWire PCI Card. Available at http://www.maxstore.com in The ‘A’...

  • Page 8: Handling Precautions

    Handle your drive with care! Follow the precautions listed here The following symbols and conventions are used in this guide: or damage to the drive may result and your warranty may become void. Review the “Maxtor Product Warranty” on the inside front Bold Used for menu, command, and keyboard cover for more information.
  • Page 9 ® Retrospect software, making backup copies with Maxtor OneTouch, or restoring files. Dantz provides free telephone support for the first 30 days and a comprehensive support section on its web site, including the latest software downloads, Knowledge Base (answers to common questions and problems), hardware compatibility and contact information.

  • Page 11: Installing Your Drive

    To ensure a successful installation, following sections. Simply find the section for your operating follow the steps outlined below. system and follow the steps to get your OneTouch drive up and Please do not connect the drive to your computer until after running.
  • Page 12 The Select Program Folder screen will appear. It may take a few seconds for the next screen to appear. 10. You can see the name of the Maxtor program folder and where If a message appears asking you to restart, follow the onscreen it will appear in the Windows Start Menu.
  • Page 13 Note: If you do not install the Retrospect program, you will not be able to use it with the OneTouch backup feature described later in this guide. Make your choice and click Next.
  • Page 14 2. Plug the smaller end of the USB cable into the USB connection your power source. on the drive. 4. Turn on the Maxtor OneTouch Drive using the power switch on the back of the drive. The two blue lights on the front should illuminate.

  • Page 15: Formatting Your Drive For Windows

    FireWire port on the back of the drive. If you did the Full Installation, including Retrospect, we encourage you to proceed to setup the Maxtor OneTouch feature for easy, automated backup of your important files, anytime, at the touch of a button! Simply go to “Windows 2000 and XP: Setting Up the...
  • Page 16 If you chose Register Now, go to the next step. If you did the Full Installation, including Retrospect, we encourage you to proceed to the next section to setup the Maxtor OneTouch If you chose Register Later or Already Registered, feature for easy, automated backup of your important files,...
  • Page 17 files in Your registration information is collected and maintained according addition to documents. This selection allows you to restore an to the Dantz and Maxtor privacy policies located on their respective application file if it has become damaged. web sites.
  • Page 18 Windows 98SE and ME: Make your choice and click Next. Installing the Software 9. The Step 3 screen is displayed. Select the Maxtor OneTouch drive or another drive on your computer as the location to store 1. Turn on your computer the copy of your files.
  • Page 19 The Select Program Folder screen will appear. Otherwise, the Retrospect Welcome screen will appear. 10. You can see the name of the Maxtor program folder and where it will appear in the Windows Start Menu. You can make 15. Click Next. The License Agreement screen should now appear.
  • Page 20 Connecting the Drive 4. Turn on the Maxtor OneTouch Drive using the power switch on the back of the drive. The two blue lights on the front of the The Maxtor OneTouch Drive connects to your computer using drive should illuminate.
  • Page 21 4. In the Label section at the top of the window, enter a name for your drive. For example: ‘Maxtor.’ 5. The installation is complete and your Maxtor OneTouch drive is ready to use! If you did the Full Installation, including Retrospect, we encourage...
  • Page 22 physically unplugging the device. This supplement also includes To Connect the FireWire Cable an update for the FireWire/1394 drivers. 1. Plug one end of the FireWire cable into any available FireWire port on your computer. Once your drive is installed, look in the System Tray, located at the bottom right of your desktop, for the icon shown in the Laptop Users –...
  • Page 23 If you did the Full Installation, including Retrospect, we encourage Click Register Later if you do not want to register at this time. you to proceed to the next section to setup the Maxtor OneTouch feature for easy, automated backup of your important files, anytime,...
  • Page 24 ‘Chapter 4: Backing up your system.’ Make your choice and click Next. 8. The Step 3 screen is displayed. Select the Maxtor OneTouch drive or another drive on your computer as the location to store the copy of your files. Click Next.
  • Page 25 7. Click Continue. The OneTouch button may not function when Retrospect is already running. To correct the problem, go to the File menu in Retrospect, and choose Exit. The license screen will appear. Your hardware and software installation is now complete. See 8.
  • Page 26 3. Plug the standard electrical plug from the power adapter into your power source. 4. Turn on the Maxtor OneTouch Drive using the power switch on the back of the drive. The two blue lights on the front of the...
  • Page 27 2. Plug the smaller end of the USB cable into the USB connection Table 2: Capacity Over 137 GB on the drive. OS Version Message Your next step Message appears saying OS X is OS X 10.1 Go to Step 4. unable to read volume.
  • Page 28 12. In the Disk Utility program, go to the File menu and select Quit. 6. Select the Erase tab at the top of the window. 13. The installation is complete and your Maxtor OneTouch drive is ready to use! Connecting with the FireWire Cable This section describes how to connect your OneTouch drive using a FireWire cable.
  • Page 29 2. Plug the other end of the FireWire cable into an Table 4: Capacity Over 137 GB available FireWire port on the back of the drive. OS Version Message Your next step Message appears saying OS X is OS X 10.1 Go to Step 4.
  • Page 30 If you did the Full Installation, including Retrospect Express, we encourage you to go to the next section to setup the Maxtor One- Touch feature for easy, automated backup of your important files, anytime, at the touch of a button!
  • Page 31 The Step 2 screen will appear. Your registration information is collected and maintained according 7. Choose the type of files to copy: to the Dantz and Maxtor privacy policies located on their respective web sites. Just Documents copies only documents you have created, including your favorite files, bookmarks, and cookies.
  • Page 32 8. Make your choice and click Next. Macintosh OS 9: Installing the Software 9. The Step 3 screen is displayed. Select the Maxtor OneTouch drive or another drive on your computer as the location to store 1. Turn on your computer the copy of your files.
  • Page 33 Macintosh OS 9: Connecting the Drive 4. Turn on the Maxtor OneTouch Drive using the power switch on the back of the drive. The two blue lights on the front of the The Maxtor OneTouch Drive connects to your computer using drive should illuminate.
  • Page 34 The Maxtor OneTouch button, Power management, and ‘This disk is unreadable by this Computer.’ OneTouch Settings utility program are not supported for USB on the Macintosh. You may, however, use your drive as external storage and utilize the Retrospect software to maintain backup copies of your files and complete system.
  • Page 35 The installation is complete and your drive is ready to use! Connecting with the FireWire Cable This section describes how to connect your OneTouch drive using a FireWire cable. For more information about the FireWire interface, go to http://www.askfor1394.com.
  • Page 36 If you did the Full Installation, including Retrospect Express, we encourage you to proceed to the next section to setup the Maxtor OneTouch feature for easy, automated backup of your important files, anytime, at the touch of a button! 3.
  • Page 37 Once the drive is recognized by your computer, you can set up the 4. Retrospect Express will open and the Maxtor OneTouch Maxtor OneTouch feature to automatically make a backup copy of Setup screen will appear. your selected files each time you press the OneTouch button.
  • Page 38 Make your choice and click Next. Maxtor does not support using the drive as a startup 7. The Step 3 screen is displayed. Select the Maxtor OneTouch disk for the Macintosh. drive or another drive on your computer as the location to store the copy of your files.

  • Page 39: Formatting Your Drive For Windows

    See the help system in Retrospect for Windows or the Retrospect Express User’s Guide for Macintosh, included on Your Maxtor OneTouch drive was formatted at the factory with the the install CD. Windows FAT32 file system. This file system is compatible with Mac OS 9 and recent versions of the Windows operating system.

  • Page 40: Installing Drivers Only

    Retrospect Express software. Formatting the drive destroys all data contained on that The Maxtor OneTouch button feature will not function if you drive. Make a backup copy of all your data before formatting choose to install under this option.
  • Page 41 To Install Retrospect at a Later Time If you wish to install a complete copy of Retrospect software and the Maxtor OneTouch feature at a later time, you can do so by fol- lowing the original installation instructions provided in the “Setting Up the Maxtor OneTouch Feature”...

  • Page 43: Using Your Drive

    Using Your Drive Connecting and Disconnecting the Drive Once installed, you can use your new Maxtor OneTouch drive in the same way you use the other drives on your computer. Some of the The FireWire and USB interfaces allow you to hot swap your new basic ways you can use your new drive are: Maxtor OneTouch Drive;...
  • Page 44 1. From the desktop, drag the drive icon to the Trash. A list of device choices appears. 2. Select the Maxtor drive and follow the on-screen The drive will disappear from the desktop. directions to eject the drive. 2. Disconnect your drive from the computer.

  • Page 45: What Is Maxtor Onetouch

    files on the destination drive’s backup folder and will only copy the selected files from the source drive’s folder. Maxtor OneTouch is an easy way to make backup copies of your Use with caution! files. By pressing the button on the front of your drive, your files are copied.

  • Page 46: Using Retrospect

    Using Retrospect Archiving files Your Maxtor OneTouch drive includes a full copy of the Dantz Archive is another type of backup you can do with Retrospect. Retrospect software. The Retrospect software includes many Note that using this function will permanently remove files from powerful and convenient features.

  • Page 47: Changing Your Maxtor Onetouch Script

    2. Click Automate on the left side of the screen. Restoring Files The Automate Overview window will appear. It is easy to restore files that have been backed up using the Maxtor OneTouch feature. 3. Click Manage Scripts. To restore files: The Scripts window will appear.

  • Page 48: Using The Maxtor Onetouch Utility

    5. Press the Delete key on your keyboard. Using the Maxtor OneTouch Utility A window appears asking: ‘Really forget Script?’ Your Maxtor OneTouch drive includes a utility that allows you to: 6. Click OK. • Find out more information about your drive 7.
  • Page 49 MP3 music program like Musicmatch Jukebox or 6. Click Apply to save the change. even an individual playlist file. 7. Now, try it out by pressing the button on your OneTouch 1. Double-click the Maxtor OneTouch shortcut icon on drive.
  • Page 50 How to reset the OneTouch button: OneTouch Drive listed and any other compatible Maxtor Drives currently connected and turned on. If you ever want to set your button back to launch your OneTouch script, it’s very easy. Here you can find out useful information, including: 1.
  • Page 51 If your selected application does not function properly with mechanical disks stop spinning. When the drive is in the spin down the OneTouch button using the steps outlined above, it may mode, one of the blue power lights will remain on and the other not be compatible or supported with the OneTouch feature.

  • Page 52: Installing Applications On Your Drive

    Installing Applications on Your Drive The slider at the bottom of the screen controls the time You may install and run applications from your OneTouch drive like period of inactivity before the all system hard drives will any other drive on your system.

  • Page 53: Editing Video

    Moving Data Between Two Systems when another storage device is added to or removed from Your Maxtor OneTouch drive provides a great tool for moving large your computer while the drive is not connected to your amounts of data between two systems. For more information see system.

  • Page 54: Storing Audio

    This allows you to store and play thousands of your favorite songs. You can also create and manage an audio library on Bottom of Drive your OneTouch drive. A popular web site to learn more about these audio applications is at http://www.mp3.com. Rubber Feet...

  • Page 55: Using Large Capacity Drives With Windows

    Using Large Capacity Drives with Windows When using Windows with drives that have capacities higher than 64 about how the Windows file systems and certain Microsoft utilities GB, there are special considerations. Table 2 gives some information behave when used on drives with capacities greater than 64 GB. Table 2: Considerations for drive capacities greater than 64 GB Windows 98SE Windows Me...

  • Page 56: Using Security Lock

    Windows 2000 and XP are limited to creating FAT32 Note 4: partitions < 32GB, you can format FAT32 partitions > 32GB using 3rd party partitioning software. Windows 2000 and XP can mount FAT32 volumes larger than 32 GB that were created by other versions of Windows or 3rd party disk utilities.

  • Page 57: Backing Up Your System

    Backing Up Your System One valuable use of your new Maxtor OneTouch drive is to backup operating system, this product will only support the restoration of user files and does not support under those circumstances your complete system. By using Retrospect, you can backup restoration of the Operating System, drivers, applications or settings.
  • Page 58 2. Go to the View menu and select Details. 1. Starting from the desktop, you should be able to see each drive’s icon. You should now be able to see the Total Size (or capacity) of each drive. Write down the Total Size number for each drive on You will view information on each drive individually and then your system and keep the information in s a safe place.
  • Page 59 7. Use this number as a guide to figure out how much space you Backing up your complete system will need on your backup drive to store your complete system. Windows: See below. Macintosh: See page 55. Windows 1. Go to the Start menu and select Programs, then Retrospect, and then Retrospect 6.
  • Page 60 This window reminds you to make sure that the drive you plan Retrospect application. to backup to (your Maxtor OneTouch drive) is connected to your system and ready. When the backup finishes, you should see the message: ‘Execution completed successfully.’...
  • Page 61 7. Close the EasyScript Backup window. Future backups will happen automatically at the time you specified in your script. All you have to do is leave your computer and Maxtor OneTouch drive on. You don’t even have to open Retrospect! A message will appear asking: ‘Save changes to script?’...
  • Page 62 The Retrospect Express Directory window will open. The Choose a Folder window will now appear. 2. Click the Automate tab. 11. Select the drive you plan to back up to (your Maxtor OneTouch drive) and click Save. The Scripted Retrospect operations section will appear.
  • Page 63 The Scripts window will appear. This is a reminder to make sure that the drive you plan to use for the next backup (your OneTouch drive) is connected to your 4. Select your script. It will be labelled EasyScript Backup.
  • Page 64 Retrospect again. If this still doesn’t work, try creating a new EasyScript. Your modified script has been saved and will run at the next scheduled time as long as your computer is on and your Maxtor OneTouch drive is connected and turned on.

  • Page 65: Disaster Recovery

    Disaster Recovery If disaster has struck and your system software is damaged or The OneTouch drive, in combination with the included Dantz Retrospect software, supports a complete system restore capability completely erased, this chapter provides you with step-by-step (Operating System, drivers, applications, settings and user files) back instructions on how to restore your system.
  • Page 66 Maxtor Knowledgebase online at: http://www.maxtorkb.com. The Tools Overview window will open. NOTE: Do not partition or reformat the Maxtor OneTouch drive that 6. Click Repair Catalog. your system backup is stored on.
  • Page 67 11. Select your most recent backup set and click OK. A window will appear, asking you to select the ‘Source Snapshot for restore.’ A window will appear asking you: ‘Are there any more disks in 19. Select your Backup Set at the top of the window. the Backup set?’...
  • Page 68 Macintosh operating system. For more information, see your Macintosh manual. NOTE: Do not partition or reformat the Maxtor OneTouch drive that your system backup is stored on. Once you get your system running, reinstall Retrospect Express using the Maxtor Install CD.
  • Page 69 6. Select Restore an entire disk and click OK. The Restore from Backup window will appear, allowing you to confirm the source (your OneTouch drive) and the destination The ‘Accessing more backup sets’ window will appear asking (your Macintosh hard drive) for the restore.
  • Page 70 how to back up your system. See “Backing Up Your System” on page 51 in chapter 4. By scheduling automated backups, you’re less likely to lose your valuable files in the future.

  • Page 71: Troubleshooting And Faqs

    This chapter provides troubleshooting tips and answers frequently asked questions about installing your Maxtor OneTouch drive. General Troubleshooting You can find additional information in the Maxtor Knowledge Base at www.maxtorkb.com or contact Maxtor at www.maxtor.com. Drive does not appear on my system My drive appears to read files significantly faster than it writes files...

  • Page 72: General Troubleshooting

    If the drive documentation that came with the card or contact the still does not appear on your system, visit the Product Support area card’s manufacturer. of the Maxtor web site at www.maxtorkb.com for further assistance.

  • Page 73: My Drive Appears To Read Files Significantly Faster Than It Writes Files

    The About this Mac screen will appear. • If you can’t find your Maxtor drive, try turning the • Click the More Info button. The Apple System drive off, waiting 10 seconds and turning it back on.

  • Page 74: My Drive Shows Less Capacity Than On The Box Label

    In decimal notation, one megabyte (MB) is equal to one million bytes and one gigabyte (GB) is equal to one billion bytes. Here are a few items you can quickly check if your Maxtor We are most accustomed to the decimal system in everyday life.

  • Page 75: My Drive Is Not Copying Or Backing Up A Network Drive

    If you do not see this file, follow the instructions in the “Setting Up the Maxtor OneTouch Feature” in chapter 2. • Select the Maxtor OneTouch entry and then click the Edit The OneTouch feature is not supported for USB on the button.

  • Page 76: What Does Partitioning A Drive Mean

    Partitioning is a way of dividing up your hard drive into different sections which appear as separate drive letters in windows and Maxtor drives will run as fast as the host adapter card will allow drive icons in the Macintosh OS. Partitioning helps you to (up to the maximum burst rate of 480 Mb per second).

  • Page 77: Administrator Privilege For Windows

    Maxtor Knowledge Base at www.maxtorkb.com with the key word “Canon.” Administrator Privilege for Windows During software installation, the Windows operating system may display a message regarding a requirement for Administrator Privilege to install and run the Retrospect software. To check if you have Administrator Privilege for the account you use to “Logon”...

  • Page 79: Glossary

    Glossary Byte – A unit of storage on a drive that holds a single character. FAT32 – A file system that organizes files on the computer. A byte is equal to 8 bits. This file system is standard for Windows 98SE and Me, and is supported under Windows 2000 and XP.
  • Page 80 Port – A connection or socket on the motherboard, controller external devices while the computer and the devices are running. card, case, or chassis for connecting peripheral devices, such as External drives, such as the Maxtor Personal Storage 5000 can a USB socket or FireWire socket. be hot-swapped.

  • Page 81: Index

    About this Guide on my system extended format Adding Rubber Feet to Combo model includes Installing Your Drive for Mac OS Your OneTouch Drive Setting Up the Maxtor OneTouch Feature Setting Up the Maxtor Administrator Privilege for Windows 71 Editing Video...
  • Page 83 © 2003 Maxtor Corporation. All rights reserved. Maxtor and the Maxtor logo are registered trademarks of Maxtor Corporation. Maxtor Personal Storage and Maxtor OneTouch are trademarks of Maxtor Corporation. Dantz, the Dantz logo, and Retrospect are registered trademarks and Retrospect Express is a trademark of Dantz Development Corporation.

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