Service Policy; No Quibble Service; Support - Maxtor 51536H2 Installation Manual

Service and Support Service and Support
Service and Support Service and Support Service and Support

Service Policy

Service Policy
Service Policy Service Policy Service Policy
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk
drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly
packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized
repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer's level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
No Quibble No Quibble Service Service ® ® ® ® ®
No Quibble No Quibble

No Quibble Service

Service Service
Another TCS feature is Maxtor's No Quibble Service
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here's how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 2 business days, and
3. Customer returns the original drive and credit card draft is destroyed.

Support

Support Support Support Support
Technical Assistance Technical Assistance
Technical Assistance Technical Assistance Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday
to provide detailed technical support.
U.S. and Canada
Voice
E-mail
Outside U.S. and Canada
Europe
Voice
E-mail
Fax
Asia/Pacific
Voice
E-mail
MaxInfo Service MaxInfo Service MaxInfo Service MaxInfo Service MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A's
from our 24-hour automated voice system.
U.S. and Canada
Outside U.S. and Canada
®
policy. By minimizing paperwork and processing,
Language support: English, Spanish
800-2MAXTOR (800-262-9867), press 1
Technical_Assistance@maxtor.com
303-678-2015
Language support: English, French, German
+ 353 1 204 11 11
Eurotech_Assistance@maxtor.com
+ 353 1 286 45 77
Contact your local Maxtor Sales Office for assistance
Apactech_Assistance@maxtor.com
Language support: English
800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, listen for option
303-678-2015, listen for option
SERVICE AND SUPPORT
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