Troubleshooting - Marantz ZR6001 User Manual

TROUBLESHOOTING

In case of trouble, check the following before calling for service:
1. Are the connections made properly ?
2. Are you operating the unit properly following the user's guide ?
3. Are the power amplifiers and speaker working properly ?
If the unit does not operate properly, check items shown in the following table.
If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the
internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest
Marantz authorized dealer or the Marantz Service Center in your country.
SYMPTOM CAUSE
ZR6001 cannot be turned up. The power plug is not connected.
No sound and picture are Mute is on.
output even when power is on.
The input cable is not connected correctly.
The master volume control is turned all
the way down.
The function selector position is wrong.
No speaker output. The headphones are connected to the
headphone jack.
Incorrect Audio or Video for Input cable connected incorrectly.
selected source.
Incorrect Audio from a channel. Speaker cable connected incorrectly.
No Audio output from the The center speaker cable connection is
center channel speaker. incomplete.
STEREO has been selected for Surround
mode.
Center = NONE has been selected in
SETUP mode.
No Audio output from the The surround speaker cable connection
surround speakers. is incomplete.
STEREO has been selected for Surround
mode.
Surround = NONE has been selected in
SETUP mode.
No Audio output from the The surround back speaker cable
surround back speakers. connection is incomplete.
Surround mode is not EX/ES mode.
Surround back = NONE has been
selected in SPEAKERS SIZE SETUP
Can not select EX/ES mode. Surround center= NONE has been
selected in SPEAKERS SIZE SETUP
Input signal is incompatible.
REMEDY
Connect the power plug to the outlet.
Cancel mute using the remote control unit.
See the connection diagram and connect the
cables correctly.
Adjust the master volume.
Select correct position.
Disconnect the headphones. (Speakers will not
output sound when headphones are connected.)
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly.
When STEREO is selected for Surround mode, no
sound will be output from the center speaker. Set
another Surround mode.
Make the correct setting.
Connect the cable correctly.
When STEREO has been selected for Surround
mode, no sound will be output from the surround
speaker. Set another Surround mode.
Make the correct setting.
Connect the cable correctly.
Set surround mode EX/ES.
Make the correct setting.
Make the correct setting.
Use 5.1channel source.
SYMPTOM CAUSE
Can not select Pro Logic IIx Input signal is incompatible.
mode.
Can not select Neo:6 mode. Input signal is incompatible.
Can not select CSII mode. Input signal is incompatible.
No output to Sub Woofer Out. Sub-woofer = NONE has been selected
in SETUP mode.
Noise is produced during DTS- Analog has been selected for input.
encoded CD or laser disc play.
A specific channel does not Nothing recorded on source.
produce output.
FM or AM reception fails. Antenna connection is incomplete.
Noise is heard during AM Reception is affected by other electrical
reception. fields.
Noise is heard during FM The radio waves from the broadcasting
reception. station are weak.
Cannot get programmed Preset data has been erased.
station when the PRESET
button is pressed.
Control with the remote Batteries are consumed.
control unit fails.
Remote controller's function-key
setting is wrong.
The distance between this ZR6001 and
the remote commander is too far.
Something is blocking ZR6001 and the
remote commander.
Nothing is heard over PLC The PLC is wrongly set.
connection.
The source (Marantz product) is not
correctly connected to the ZR6001.
The source (other brand product) is not
correctly connected to the ZR6001.
Another device is generating a high
level of noise on the power line.
Note:
• After "PROTECT" appears on the unit's display, the standby indicator may start flashing. If it does, there is a
problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote
control unit, call for servicing.
REMEDY
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Select Sub-woofer = YES.
Be sure to perform digital connection, select digital
input, then play.
Check the encoded channel on the source side.
Correctly connect the indoor FM and AM antennas
to FM and AM antenna outlets.
Try changing location where the AM indoor
antenna is set up.
Install an FM outdoor antenna.
Disconnecting power plug for long periods of time
will erase preset data. If that happens, input the
preset data again.
Replace all the batteries with new ones.
Select different position from which equipment will
be controlled.
Move closer to this ZR6001.
Remove offending object.
Correctly set the PLC as explained in "MULTI PLC
SETUP" on page 24.
You can check whether or not the ZC4001 is
securely connected to the ZR6001 via the PLC
status display area of the ZC4001.
Marantz products connect over an RC-5 bus.
Correctly connect the source as explained in
"CONNECTING TO THE RC-5" on page 17.
Other brand sources are controlled by remote
control signals sent from an emitter connected to
the IR EMITTER OUT terminals of the ZR6001 to
the IR sensor of the source unit.
Operation requires you to set the brand code or use
the IR code learning feature.
Correctly connect the source as explained in
"CONNECTING AN IR EMITTER" on page 13.
Turn off the device that is causing the noise or
move it farther away from the ZR6001 and ZC4001.
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