Cable Adapter Module - Motorola MC92N0-G User Manual

Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Table 8-3
Symptom
Spare battery is Battery not fully seated
not charging. in charging slot.
Battery inserted
incorrectly.
Battery is faulty.
During data MC92N0-G removed
communications, from cradle during
no data was communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.

Cable Adapter Module

Troubleshooting The Cable Adapter Module
Table 8-4
Symptom
MC92N0-G battery MC92N0-G was
is not charging. removed from CAM or
CAM was unplugged
from AC power too
soon.
Battery is faulty.
The MC92N0-G is not
fully attached to the
CAM.
Possible Cause
Remove and re-insert the spare battery into the cradle, ensuring it is
firmly seated.
Ensure the contacts are facing down and toward the back of the
cradle.
Verify that other batteries charge properly. If so, replace the faulty
battery.
Replace the MC92N0-G in cradle and retransmit.
See the System Administrator.
Perform setup as described in the MC92N0-G Integrator Guide.
For Windows devices, ensure that Microsoft ActiveSync 4.5 or
greater or WMDC is installed on the host computer.
For Android devices, ensure that MTP driver is installed.
Possible Cause
Ensure CAM is receiving power. Ensure the MC92N0-G is
attached correctly. Confirm main battery is charging. If a
MC92N0-G battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the MC92N0-G is off and longer if the
MC92N0-G is operating).
On Windows Embedded Handheld devices, view battery status by
tapping Start > Settings > System > Power.
On Windows CE devices, view battery status by tapping Start >
Settings > Control Panel > Power.
On Android devices, touch
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the CAM to the MC92N0-G, ensuring it is
firmly connected.
Maintenance & Troubleshooting
Solution
Solution
> Battery.
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