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Motorola MC17 Product Reference Manual

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  • Page 1 MC17/MC17T Product Reference Guide...
  • Page 3 MC17/MC17T Product Reference Guide 72E-100467-03 Rev. A October 2008...

  • Page 4: Patents

    Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.

  • Page 5: Revision History

    -01 Rev. A 08/27/07 Initial release. -02 Rev. A 11/16/07 Update battery installation procedures. Add note to wait 1 minute before inserting MC17 into cradle after new battery insertion. Add 802.11d information. Add application battery error message information. -03 Rev. A 09/08...
  • Page 6 MC17/MC17T Product Reference Guide...

  • Page 7: Table Of Contents

    Getting Started ............................. 1-6 Connecting the Battery ........................1-6 Charging the Battery ........................1-11 Manual Release of MC17 from the Charging Cradle ..............1-12 Software Release of MC17 from the Charging Cradle ..............1-14 Starting the Mobile Computer ......................1-15 Non-Touch and Touch Screens ......................
  • Page 8 Chapter 3: Wireless Applications Introduction ............................3-1 802.11d Overview ..........................3-1 Configuring My Country for Use with WLAN on a MC17 ..............3-1 Enabled 802.11d Network ......................3-2 Disabled 802.11d Network ......................3-2 Create WCS Options Registry File ..................3-2 Update MC17 via 802.11d Enabled Staging Network ..............
  • Page 9 Entering Information Using the Keyboard Input Panel ..............5-10 Task Bar and Start Menu Properties ....................5-10 Properties ..........................5-10 Advanced Tab .......................... 5-11 Screen Calibration ..........................5-11 Waking the MC17 ..........................5-12 Chapter 6: Special Considerations Introduction ............................6-1 Fonts ..............................6-1 Asian Font Installation ........................6-2 Software Development Considerations ....................
  • Page 10 MC17/MC17T Product Reference Guide Mounting the Cradle ........................8-2 Wiring ..............................8-4 Assembly ............................. 8-6 Cradle Location Bar Code ......................8-7 System Cabling ............................ 8-8 Mounting the Power Supply Housing ....................8-10 Chapter 9: Application Deployment Software Installation on Development PC ................... 9-1 Device Configuration Package .......................
  • Page 11 Table of Contents Troubleshooting ........................... 10-4 Mobile Computer ..........................10-4 Charging Cradle ..........................10-7 Appendix A: Technical Specifications Technical Specifications ........................A-1 Charging Cradle ..........................A-3 Cable Specifications ..........................A-6 Power Supply Cable, Y-type ......................A-6 Cradle Interconnection Cable ......................A-6 Appendix B: AirBEAM Smart Client Introduction ............................
  • Page 12 MC17/MC17T Product Reference Guide...

  • Page 13: About This Guide

    NOTE Screens and windows pictured in this guide are samples and can differ from actual screens. Documentation Set The documentation set for the MC17 is divided into guides that provide information for specific user needs. • MC17/17T Mobile Computer Quick Reference Guide - describes how to set up the MC17 and MC17T mobile computers.

  • Page 14: Configurations

    MC17/MC17T Product Reference Guide User Types Application End-User Integrator Developer SMDK for eVC4 SMDK Help File Box or Support Central Web Site Microsoft Appication Guide Symbol Application Guide Product Reference Guide Quick Reference Guide Configurations This guide covers the following configurations:...

  • Page 15: Oem Software

    Start Settings Control Panel System Info To determine the OEM software version on the MC17T or the MC17 with OEM Version 01.30.06 or greater: , select App Launcher 3 - Device Info Fusion Software To determine the Fusion software version on MC17 with OEM version 01.30.06 or greater:...

  • Page 16: Chapter Descriptions

    MC17/MC17T Product Reference Guide Chapter Descriptions Topics covered in this guide are as follows: • Chapter 1, Getting Started, lists the accessories for the mobile computer and explains how to install and charge the batteries and start the mobile computer for the first time.

  • Page 17: Notational Conventions

    About This Guide Notational Conventions The following conventions are used in this document: • “Mobile computer” refers to the Symbol MC17 series of mobile computers. • Italics are used to highlight the following: • Chapters and sections in this guide •...

  • Page 18: Service Information

    Software type and version number. Motorola responds to calls by E-mail, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions.

  • Page 19: Chapter 1 Getting Started

    Chapter 1 Getting Started Introduction This chapter describes the features of the MC17 mobile computer and explains how to install and charge the battery, how to capture data using the integrated laser scanner and how to reset the mobile computer.

  • Page 20: Features

    1 - 2 MC17/MC17T Product Reference Guide Features Bezel Display MC17 series Keypad Front View Figure 1-1...
  • Page 21 Getting Started 1 - 3 Scan Exit Window Front Bezel Torx Screw Access Cover Speaker Battery Cover Battery Cover Torx Screw Power Connector Back View Figure 1-2...

  • Page 22: Accessories

    Provides a mounting solution for the mobile computer on a shopping cart. Screen Protector Kit KT-114012-01R Package of 3 screen protectors. MC17 Bezel KT-098273-01R Package of 50 replacement bezels for the MC17. MC17T Bezel KT-098274-00R Package of 50 replacement bezels for the MC17T.

  • Page 23: Led Indicators

    Getting Started 1 - 5 LED Indicators The LED indicates status of the MC17. Table 1-2 describes the LED indications. MC17 LED Figure 1-3 LED Indications Table 1-2 LED State Indication Solid red Scanner is enabled. Solid green Bar code decoded successfully.

  • Page 24: Getting Started

    1 - 6 MC17/MC17T Product Reference Guide Keypad Descriptions Table 1-3 Description Scroll Left Key Moves the cursor focus to the left. Enter Key Executes a selected item or function. Scroll Right Key Moves the cursor focus to the right.
  • Page 25 Getting Started 1 - 7 Screw under Tape Tape Remove Battery Cover Figure 1-5 Slide the battery cover toward the bottom of the handle. Lift the battery cover. Lift the battery from the battery compartment and support so that the battery wires are not extended. Black Rubber Pad Remove Battery Figure 1-6...
  • Page 26 1 - 8 MC17/MC17T Product Reference Guide PCB Connector Harness Connector Align Harness Connector with PCB Connector Figure 1-7 Push the harness connector into the PCB connector. Use a plastic tool to ensure that the harness connector is fully seated.
  • Page 27 Getting Started 1 - 9 Rubber Pad Fingers Straddle Screw Boss Ribs Rubber Pad Flat Against Sidewall Proper Placement of Rubber Pad Figure 1-9 Place the battery, rounded side down, in the compartment ensuring that the black rubber pad stays in position. Place battery in Compartment Figure 1-10 Press the wires around the screw boss so that they do not interfere when installing the battery cover.
  • Page 28 1 - 10 MC17/MC17T Product Reference Guide Screw Boss Battery Wires Wires Around Screw Boss Figure 1-11 Place the battery cover onto the handle and slide it as shown. Replace Battery Cover Figure 1-12 Inspect the position of the battery cover with the main housing. If the door is misaligned, remove battery and...

  • Page 29: Charging The Battery

    Torque the screw to 3.3 ± 0.3 kgf/cm (2.86 ± 0.26 in-lbs.). NOTE When installing a new battery or performing an OS Update, wait approximately one minute before inserting the MC17 into a cradle. Run the battery service procedure. See Clearing the Battery on page 10-2 for information.

  • Page 30: Manual Release Of Mc17 From The Charging Cradle

    The mobile computer starts to charge automatically. While charging, a red charging LED can be seen through the front panel of the cradle behind the mobile computer. Manual Release of MC17 from the Charging Cradle The Charging cradle, p/n PSS-3CR01-00R, contains a locking mechanism that locks the mobile computer into the cradle.
  • Page 31 Getting Started 1 - 13 Figure 1-17 Slide key to the right until the handle is centered in the slot. Slide Key to the Right Figure 1-18 Rotate the key 90 degrees (1/4 turn) counterclockwise. Slide Key to the Rotate Key Counterclockwise Figure 1-19 Keeping the handle of the key all the way to the right in the slot, press the key into the slot.

  • Page 32: Software Release Of Mc17 From The Charging Cradle

    Figure 1-20 While holding the key down, lift the mobile computer out of the cradle. Software Release of MC17 from the Charging Cradle The Charging cradle, p/n PSS-3CR01-00R, contains a locking mechanism that locks the mobile computer into the cradle. The mobile computer releases from the cradle via a software command to the cradle. See...

  • Page 33: Starting The Mobile Computer

    Splash Screen Figure 1-21 On the MC17, the splash screen is followed by the App Launcher window. On the MC17T, the splash screen is followed by the Calibration screen. Carefully press and briefly hold a pointing instrument on the center of each target that appears on the screen. Repeat as the target moves around the screen, then tap the screen to continue.

  • Page 34: Non-Touch And Touch Screens

    1 - 16 MC17/MC17T Product Reference Guide Non-Touch and Touch Screens The MC17 configurations do not have touch screens. All interactions are preformed using the keypad. The MC17T configurations have touch screens. Interactions are performed either with the keypad or by tapping on the screen.

  • Page 35: Scanning Tips

    Getting Started 1 - 17 • Ensure the red scan beam covers the entire bar code. The LED lights red to indicate that the laser is on. The LED changes to green and audible beep might sound, if the application determines, to indicate the bar code was decoded successfully.

  • Page 36: Resetting The Mobile Computer

    1 - 18 MC17/MC17T Product Reference Guide Resetting the Mobile Computer There are two types of resets, warm boot and cold boot. A warm boot restarts the mobile computer by closing all running programs. Perform a warm boot first. This restarts the mobile computer and saves all stored records and entries. If the mobile computer still does not respond, perform a cold boot.

  • Page 37: Replacing The Bezel

    Getting Started 1 - 19 Replacing the Bezel The plastic bezel that covers the display can be replaced if broken or to install a customer specific bezel. Place the mobile computer on a desktop with the display facing down. Using a T6 Torx drive, remove two screws securing the bezel to the housing. Bezel Removal Figure 1-24 Align the replacement bezel on the housing.
  • Page 38 1 - 20 MC17/MC17T Product Reference Guide...

  • Page 39: Chapter 2 Staging And Provisioning

    Chapter 2 Staging and Provisioning Introduction This chapter describes how to stage and provision mobile computers using Mobility Services Platform (MSP) 3.X. Staging Staging is the process of setting up the mobile computer to download packages for provisioning. The mobile computer uses the Rapid Deployment (RD) Client for staging.

  • Page 40: Bar Code Staging

    2 - 2 MC17/MC17T Product Reference Guide RD Bar Code Printout Sample Figure 2-1 Bar Code Staging When the mobile computer boots for the first time (or after a cold boot) the window appears. The App Launcher option is highlighted.
  • Page 41 Staging and Provisioning 2 - 3 Rapid Deployment Window - Scanning Bar Codes Figure 2-3 After all the bar codes are scanned successfully, the mobile computer connects to the server and the window displays while network settings are configured. PROCESSING PROFILE Rapid Deployment Window - Processing Profile Figure 2-4 When staging is complete the...

  • Page 42: On-Demand Staging

    Server must be running on a host computer that is on the same subnet that is accessible from the connection. Well-known WLAN Connection Mode This mode works only on supported Motorola WLAN adapters. The attempts to configure and establish RD Client WLAN IP connections using pre-defined Motorola WLAN settings.
  • Page 43 Staging and Provisioning 2 - 5 RD Client Main Menu Figure 2-7 Use the up/down arrow keys to select Search Connected Networks or Search Unconnected Networks and then press the center function key. The window appears. SEARCHING NETWORKS Connected networks are networks that are already connected and can be checked to see if a Staging Server can be found.

  • Page 44: Rd Client Main Menu

    2 - 6 MC17/MC17T Product Reference Guide Press the left function key to exit. RD Client Main Menu The RD Client contains the following options: Main Menu • Search Connected Networks. See On-Demand Staging on page 2-4 for detailed information.

  • Page 45: Log Menu

    Staging and Provisioning 2 - 7 Client Info Window Figure 2-11 Press the left function key to return to the Main Menu Log Menu contains the following options: Log Menu • View Log • View Job Log • Set Log Level •...
  • Page 46 2 - 8 MC17/MC17T Product Reference Guide View Log Window Figure 2-13 Press the left function key to return to the Log Menu View Job Log Use the option to display a list of jobs that have be processed. View Job Log Use the up/down arrow keys to select option and press the center function key.

  • Page 47: Package List

    Staging and Provisioning 2 - 9 Set Log Level Window Figure 2-15 Use the up/down arrow keys to select a level option and press the center function key. Set Job Log Level Use the option to set the level of the information that appears in the Job log. Set Job Log Level Set Job Log Level Window Figure 2-16...
  • Page 48 2 - 10 MC17/MC17T Product Reference Guide Package List Window Figure 2-17 Press the left function key to return to the Main Menu...

  • Page 49: Provisioning

    Staging and Provisioning 2 - 11 Provisioning Provisioning is the process of installing software packages onto mobile computers. MSP Agent NOTE MSP Agent is also known as MSP 3.X Provisioning Client. The Provisioning Client is responsible for implementing device-side provisioning activities as defined by a policy. A policy is evaluated on the MSP 3.X system and delivered to mobile computers as job documents via relay servers.

  • Page 50: Monitor Processing

    2 - 12 MC17/MC17T Product Reference Guide Monitor Processing Use the option to view the status of packages being processed. Monitor Processing Use the up/down arrow keys to select the option and press the center function key. Monitor Processing Monitor Processing Window...

  • Page 51: Client Info

    Staging and Provisioning 2 - 13 Package List Window Figure 2-21 Press the left function key to return to the Main Menu Client Info Use the window to view the following information: Client Info • RD Client version • Product name •...

  • Page 52: Set Log Level

    2 - 14 MC17/MC17T Product Reference Guide • Set Log Level • Set Job Log Level. Use the up/down arrow keys to select option and press the center function key. Log Menu Log Menu Window Figure 2-23 Press the left function key to return to the...
  • Page 53 Staging and Provisioning 2 - 15 View Job Log Window Figure 2-25 Press the left function key to return to the Log Menu Set Log Level Use the option to set the level of the information that appears in the log. Set Log Level Set Log Level Window Figure 2-26...

  • Page 54: Hide Ui

    2 - 16 MC17/MC17T Product Reference Guide Set Job Log Level Window Figure 2-27 Use the up/down arrow keys to select a level option and press the center function key. Hide UI Use the option to minimize the MSP Agent application. The MSP Agent application runs in the background Hide UI while minimized.

  • Page 55: Chapter 3 Wireless Applications

    The current implementation of Fusion (version 2.53) on the MC17 fully supports 802.11d for Regulatory purposes. By using 802.11d, the MC17 can easily connect to a wireless network and use only the valid channels for the country specified in the AP's beacons. By default, the MC17 software enables 802.11d mode to determine regulatory requirements.

  • Page 56: Enabled 802.11D Network

    This staging network needs to have 802.11d enabled. This staging network could be as simple as an AP connected to a host computer and multiple MC17s. A separate non-MC17 Fusion based device (MC70, MC9090, MC3000, etc.) is needed to create the WCS Options Registry file.

  • Page 57: Update Mc17 Via 802.11D Enabled Staging Network

    The MC17 should perform a cold boot so that the new configuration takes effect. Connect to the Non-802.11d Network Since the MC17 is now setup to not use 802.11d and is configured with the correct country code for the network, the normal RD procedure should be used from this point forward.

  • Page 58: Signal Strength Icon

    3 - 4 MC17/MC17T Product Reference Guide Signal Strength Icon Wireless Applications Menu Figure 3-1 Signal Strength Icon icon in the task tray indicates the mobile computer’s wireless signal strength as follows: Signal Strength Wireless Applications Icons, Signal Strength Descriptions...

  • Page 59: Turning Off The Radio

    Wireless Applications 3 - 5 Turning Off the Radio To turn off the WLAN radio tap the icon on the task tray and select Wireless Connection Status Disable Radio Wireless Connection Status Icon Wireless Connection Status Icon - Radio On Figure 3-2 A red X appears across the icon indicating that the radio is disabled (off).
  • Page 60 3 - 6 MC17/MC17T Product Reference Guide...

  • Page 61: Chapter 4: Activesync

    Chapter 4 ActiveSync ActiveSync To communicate with various host devices, install Microsoft ActiveSync (version 4.5 or higher) on the host computer. Use ActiveSync to synchronize information on the mobile computer with information on the host computer. Changes made on the mobile computer or host computer appear in both places after synchronization. ActiveSync software: •...

  • Page 62: Mobile Computer Setup

    4 - 2 MC17/MC17T Product Reference Guide Mobile Computer Setup NOTE Microsoft recommends installing ActiveSync on the host computer before connecting the mobile computer. The mobile computer is set by default to communicate using a USB connection. Chapter 8, Cradle Installation provides the accessory setup and cable connection information for use with the mobile computer.

  • Page 63: Setting Up A Partnership

    ActiveSync 4 - 3 Figure 4-2 Connection Settings Window 3. Select check box. Allow USB connections 4. Select the check box. Show status icon in Taskbar 5. Select to save any changes made. Setting up a Partnership To set up a partnership: 1.
  • Page 64 4 - 4 MC17/MC17T Product Reference Guide Figure 4-4 Select Synchronization Setting Window 5. Select the appropriate settings and click Next Figure 4-5 Setup Complete Window 6. Click Finish 7. The Microsoft ActiveSync window displays.
  • Page 65 ActiveSync 4 - 5 Figure 4-6 ActiveSync Connected Window During the first synchronization, information stored on the mobile computer is copied to the host computer. When the copy is complete and all data is synchronized, the mobile computer can be disconnected from the host computer.
  • Page 66 4 - 6 MC17/MC17T Product Reference Guide...

  • Page 67: Chapter 5 Using The Windows Ce Desktop

    Chapter 5 Using the Windows CE Desktop Introduction The MC17 runs Windows CE 5.0 operating system and the operating system is only available for configuration when connected to a host computer via ActiveSync. Since the device is non-touch and has a limited keypad, control is only available using remote control software.
  • Page 68 CAUTION computer with the access cover removed. Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC17. Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
  • Page 69 Using the Windows CE Desktop 5 - 3 Insert Mobile Computer into Cradle Figure 5-3 Connect the mini USB B male connector of the USB cable to the mini USB female connector of the development cable. Connect the USB A connector of the USB cable to the host computer. Development Cable (P/N 25-101374-01R) Mini USB B Female Connector Mini USB B Male Connector...
  • Page 70 NOTE In this procedure, ActiveSync Remote Display is used as the remote control software. Refer to the documentation supplied with the remote control software for operating instructions. Some programs require installation and setup. On the host computer, click Start > Programs > ActiveSync Remote Display. The ActiveSync Remote Display window displays with the MC17 desktop shown.

  • Page 71: Development Cable Removal

    Use the host computer mouse to control the WinCE desktop. Development Cable Removal Follow proper Electro-Static Discharge (ESD) precautions to avoid damaging the MC17. Proper ESD CAUTION precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

  • Page 72: App Launcher Window

    App Launcher window by selecting AppLauncher.exe in the Windows directory. Appendix C, App Launcher Configuration for instructions on modifying the App Launcher menu. NOTE App Launcher window may vary depending upon the MC17’s operating system version. App Launcher Window Figure 5-10...

  • Page 73: Windows Ce 5.0 Desktop

    Launches the Rapid Deployment application. Client SPB (Symbol Pocket Launches the SPB sample application. Browser) Device Info Display information about the MC17. MC17-Scan Launches a sample scan application with presentation mode. Reset Performs a warm boot that resets the mobile computer. Exit Closes the Start Up window.
  • Page 74 5 - 8 MC17/MC17T Product Reference Guide Status Icons Hidden Taskbar Start Button Taskbar Figure 5-11 Open Programs and Status Icons Desktop Display Button Start Button Window Title Keyboard Input Panel Button Scroll Status Icons (MC17T only) Taskbar Figure 5-12...

  • Page 75: Battery Unknown Icon

    Start Menu Figure 5-13 Programs Menu From the Start menu, tap Programs to launch the Programs menu. Refer to the Application Guide for Motorola ® Enterprise Mobility Devices, p/n 72-68901-xx and the Microsoft Applications for Windows Mobile and WinCE 5.0...

  • Page 76: Desktop Display Button

    5 - 10 MC17/MC17T Product Reference Guide Programs Menu Figure 5-14 Desktop Display Button Use the Desktop Display button to minimize all open programs and display the desktop. Entering Information Using the Keyboard Input Panel NOTE The Keyboard Input Panel is only available on the MC17T.

  • Page 77: Advanced Tab

    Using the Windows CE Desktop 5 - 11 Taskbar and Start Menu- General Tab Figure 5-16 This window provides taskbar options: • Check the Always on Top checkbox to keep the taskbar on top of all other windows. • Check the AutoHide checkbox to make the taskbar disappear, touch the bottom of the display to make the taskbar return.

  • Page 78: Waking The Mc17

    5 - 12 MC17/MC17T Product Reference Guide Repeat as the target moves around the screen, then tap the screen to continue. Waking the MC17 The wake up conditions define what actions wake up the mobile computer after it has gone into suspend mode.

  • Page 79: Chapter 6 Special Considerations

    • Russian. The MC17 supports the installation of font libraries for use with application and web development. Simplified Chinese, Korean, and Japanese font libraries are available on the Support Central Web site, http://www.motorola.com/enterprisemobility/support. Other standard UTF-8 encoded fonts are available from third party font vendors.

  • Page 80: Asian Font Installation

    6 - 2 MC17/MC17T Product Reference Guide Asian Font Installation The Asian fonts must be installed onto the mobile computer: Download the font package from Support Central. Copy the language font files into the Application folder on the mobile computer: •...

  • Page 81: Cradle-Backlight Feature

    • Description: Backlight Level in cradle: 0 to 4 (dimmest to brightest) • Default: 0 Tips for Improving Battery Life The MC17 has many functions to allow server/client applications control over its power management. To improve battery life: • Place the mobile computer in a Charging cradle connected to AC power when not in use.

  • Page 82: Changing The Power Settings

    6 - 4 MC17/MC17T Product Reference Guide Running time for the MC17 is expected to be approximately 6 to 7 hours with the following profile: • 2 scans/minute • transmitting 32K bytes of data per scan • 75% display brightness •...

  • Page 83: Chapter 7 Pocket Browser

    Microsoft IE with Symbol application programming interfaces (APIs). It provides interfaces to the mobile computer hardware and features using meta tags and Microsoft ActiveX® components designed specifically for Motorola Enterprise Mobility systems. Pocket Browser offers easy integration with bar code scanners, RFID readers and other peripherals such as printers and magnetic stripe readers (MSR) for complete transaction processing.
  • Page 84 7 - 2 MC17/MC17T Product Reference Guide Battery Status Indicator Wireless Signal Strength Indicator Sample SPB Screen Figure 7-1 The sample SPB provides the following information: • Battery level status bars • WLAN signal strength status bars • Battery Details: •...

  • Page 85: Chapter 8 Cradle Installation

    The hardware devices are the MC17 mobile computers, charging cradles (one per MC17), power supplies, and cables. A dispenser typically refers to a piece of furniture which has mounted to it the Charging cradles, their power supplies, and cables.

  • Page 86: Mounting The Cradle

    8 - 2 MC17/MC17T Product Reference Guide Alignment Holes Cover Removal Figure 8-2 Mounting the Cradle The Charge cradle contains mounting holes in the back housing so that it can be bolted to supporting furniture. In addition, it come with plugs and a variety of cable routing outlets. Cable outlets not used can be concealed with the plugs provided.
  • Page 87 Cradle Installation 8 - 3 127 mm ± 0.4 mm (5.0” ± 0.02”) Mounting holes (4) 271.8 mm ± 0.7 mm (10.70” ± 0.03”) 154 ± 0.2 mm (6.06” ± 0.01”) 86 ± 0.2 mm 20.5 mm (3.39 ± 0.01”) 10 mm (0.80”) (0.40”)

  • Page 88: Wiring

    8 - 4 MC17/MC17T Product Reference Guide Depth of cradle: 99 mm (3.9”) Overall Depth of Cradle Figure 8-4 Wiring NOTE During installation ensure all interconnect cables are fully enclosed within the power supply or cradle enclosure. Install power supply, including AC line cord and power cable, into Decorative Housing.
  • Page 89 Cradle Installation 8 - 5 Power Supply 50-14000-241R Power Cable 25-66420-01R (inside Decorative Housing) Connecting Power Supply Figure 8-5 Insert power cable through a cable outlet of cradle back housing. Plug connector into power connector on printed circuit board. If more than one cradle, connect the interconnect cable from the first cradle to the second cradle.

  • Page 90: Assembly

    8 - 6 MC17/MC17T Product Reference Guide Interconnect Cable 25-66431-01R Daisy-Chaining Cradles Figure 8-6 Use plugs to cover un-used cable outlets. Cable Hole Plug Installation Figure 8-7 Assembly Replace cover. Secure cover with screws.

  • Page 91: Cradle Location Bar Code

    Cradle Installation 8 - 7 Replace Cover Figure 8-8 NOTE Do not install the target cover until you are sure that you do not need to remove the front cover again. Insert bar code target cover. Push target cover into front cover until it snaps into place. Replace Target Bar Code Cover Figure 8-9 Cradle Location Bar Code...

  • Page 92: System Cabling

    8 - 8 MC17/MC17T Product Reference Guide System Cabling There are some general limitations that must be taken into account when designing a dispenser and ordering hardware elements of a system: • No more than six Charging cradles can be powered off of one power supply and power cable 25-66420-01R.
  • Page 93 Cradle Installation 8 - 9 Maximum Number of Charge Cradles per Power Supply with “Y” Power Cable Figure 8-11...

  • Page 94: Mounting The Power Supply Housing

    8 - 10 MC17/MC17T Product Reference Guide Mounting the Power Supply Housing The power supply can be housed in a plastic housing, p/n PSS-3PS04-00R, to match the Charging cradles and hide bare power supplies and cables. This section provides the information required to mount the plastic housing.
  • Page 95 Cradle Installation 8 - 11 Screws Mounting bracket Power Supply Cable Bottom Housing Output Cable Power Supply Assembly Figure 8-13 Align top housing over bottom housing and secure using six screws. Screws Top Housing Top Housing Installation Figure 8-14...
  • Page 96 8 - 12 MC17/MC17T Product Reference Guide...

  • Page 97: Chapter 9 Application Deployment

    Configuration Manager (TCM) and the associated TCM scripts. Device Configuration Package To install the DCP for MC17xxc50: Download the DCP from the Support Central web site, http://www.motorola.com/enterprisemobility/support: http://www.motorola.com/enterprisemobility/support, select Software Downloads. Select Mobile Computers and then select MC17. Select the Device Configuration Package (DCP).

  • Page 98: Platform Sdk

    Run the file and follow the screen prompts to install. Symbol Mobility Developer Kits To install an EMDK: Download the EMDK from the Support Central web site, http://www.motorola.com/enterprisemobility/support: On http://www.motorola.com/enterprisemobility/support, select Developer Downloads and sign in. Select Mobile Computers and then select MC17.

  • Page 99: Deployment

    Application Deployment 9 - 3 Deployment With the appropriate accessory, software, and connection, the mobile computer can share information with the host device. This section provides information about installing software and files on the mobile computer. Download/install software using: • ActiveSync •...

  • Page 100: Ipl

    9 - 4 MC17/MC17T Product Reference Guide My Pocket PC Contents Figure 9-2 Use Explorer to locate the host computer directory that contains the file to download. Tap that directory in the left pane to display its contents in the right pane.

  • Page 101: Creating Hex Images

    Using standard windows drag and drop operations, files can be added and deleted from the script window. The DCP for MC17xxc50 includes scripts used by Motorola to build the standard factory installed Platform and Application partitions provided on the mobile computer. The standard Platform partition contains drivers while the Application partition contains demo applications and optional components.
  • Page 102 9 - 6 MC17/MC17T Product Reference Guide TCM Startup Window Figure 9-3 The following table lists the components of the TCM window. TCM Components Table 9-1 Icon Component Function Script Window Displays the files to be used in the creation of the partition(s).

  • Page 103: Defining Script Properties

    Application Deployment 9 - 7 TCM Components (Continued) Table 9-1 Icon Component Function Build button Build the current script into a set of hex files. Check button Check the script for errors (files not found). Send button Download the hex image to the vehicle computer. Tile button Arrange the sub-windows in a tiled orientation.

  • Page 104: Creating The Script For The Hex Image

    9 - 8 MC17/MC17T Product Reference Guide In the Access drop-down list for each disk partition, determine and select the Read/Write access option. Click the Options tab. The Script Properties window Options tab appears. Script Properties Window - Options Tab Figure 9-5 Set the paths for the Script File, Flash File and Hex File Build.

  • Page 105: Copying Components To The Script

    Application Deployment 9 - 9 Copying Components to the Script Script contents are managed using standard file operations such as New Folder, Delete and Rename. Items can be added to the script by clicking files and folders in the File Explorer window and dragging them to the Script window.

  • Page 106: Sending The Hex Image Using Ipl

    9 - 10 MC17/MC17T Product Reference Guide • The total amount of flash memory space required by the script exceeds the image size. To correct this, reduce the number of files in the partition or increase the size of the partition. See...
  • Page 107 Application Deployment 9 - 11 NOTE The hex images must be downloaded in the following order: 1. Monitor (mobile computer resets after downloading monitor) 2. Config Block 3. Partition Table and Power Micro 4. Platform, Splash Screen, Application and Windows CE. If the platform or application partition sizes are changed, you must download a new partition table first.
  • Page 108 9 - 12 MC17/MC17T Product Reference Guide Select Transport ActiveSync UART - Serial Previous Select Transport Menu Figure 9-8 Use the up and down scroll buttons to select USB and press Enter. If this is the first time using USB transport, you might need to install the Symbol USB driver.
  • Page 109 Application Deployment 9 - 13 Use the up and down scroll buttons to select Show Parms to verify the file to download. Press ENTER to display the Parameters screen. Download: “Partition Name” via USB USB Standard Press Enter to continue Parameters Screen Figure 9-10 Partition Name is the name of the partition selected in the Initial Program Loader menu.

  • Page 110: Tcm Error Messages

    9 - 14 MC17/MC17T Product Reference Guide Load Terminal Window - Serial and Ethernet Tabs Figure 9-12 Select the Image Files To Load. In the Comm Port drop-down list, select USB: Symbol Device. Click Download to begin the operation. During download, the Downloading screen on mobile computer displays the Device Status and a progress bar.
  • Page 111 Application Deployment 9 - 15 TCM Error Messages (Continued) Table 9-3 Error Description/Solution Illegal ESS ID In the Build ESSID Partition window, no ESS ID was entered or the ESS ID entered was illegal. Disk Full TCM failed to create Hex image file at the selected path. Check available disk space. Target Disk Full Build process failed because TCM failed to add file to the image of a disk volume.

  • Page 112: Ipl Error Detection

    9 - 16 MC17/MC17T Product Reference Guide IPL Error Detection While receiving data, IPL performs many checks on the data to ensure that the data is received correctly. If an error is detected, IPL immediately aborts the download, and reports the error on an error screen.
  • Page 113 Application Deployment 9 - 17 IPL Errors (Continued) Table 9-4 Error Error Text Probable Cause Number Readback checksum A checksum, generated from reading back data that was written to the error destination device, was incorrect. An error during transmission or a write error to the destination device could cause this.

  • Page 114: Creating A Splash Screen

    9 - 18 MC17/MC17T Product Reference Guide Creating a Splash Screen The source bitmap files used to create the default splash screens for the mobile computer are supplied with the DCP for MC17xxc50. These files can be modified using any of the standard windows image editors, allowing customization for particular customers.

  • Page 115: Os Update

    Configuration Package (DCP) on the Support Central web site at: http://www.motorola.com/enterprisemobility/support. To load a new operating system using OS Update: Download the latest DCP for MC17 from the Support Central web site. See for Device Configuration Package on page 9-1 detailed instructions.
  • Page 116 9 - 20 MC17/MC17T Product Reference Guide Memory Tab Figure 9-15 Select OK to close the System Properties window. Close the Control Panel window. On the host computer, open a Windows Explorer window and navigate to the C:\Program Files\Symbol Device Configuration Packages\MC17xxc50Ben\V1.x folder.

  • Page 117: Mc17T

    Double-click the 17xxc50BenColor_TEMP.lnk filename to launch the OSUpdate utility. Once the update is competed the mobile computer automatically cold boots. Remove the MC17 mobile computer from the cradle and re-insert after approximately one minute. MC17T When operating system images are updated, new update images will be available as part of the Device Configuration Package (DCP) on the Support Central web site at: http://www.motorola.com/enterprisemobility/support.
  • Page 118 Select View > Details to display the whole filename. Storage Card Directory Figure 9-20 Double-tap the 17xxc50BenColor_SD.lnk filename to launch the OSUpdate utility. Once the update is competed the mobile computer automatically cold boots. Remove the MC17 mobile computer from the cradle and re-insert after approximately one minute.

  • Page 119: Flash Storage

    Application Deployment 9 - 23 Flash Storage In addition to the RAM-based storage standard on Windows CE mobile computers, the mobile computer is also equipped with a non-volatile Flash-based storage area which can store data (partitions) that can not be corrupted by a cold boot.

  • Page 120: Copyfiles

    Windows CE: The complete Windows CE operating system is stored on Flash devices. If necessary, the entire OS image may be downloaded to the mobile computer using files provided by Motorola. The current OS partition on the mobile computer is included as part of the TCM installation package. Any upgrades must be obtained from Motorola.

  • Page 121: Downloading Partitions To The Mobile Computer

    Application Deployment 9 - 25 • IPL: This program interfaces with the host computer and allows downloading via cradle or serial cable any or all of the partitions listed above, as well as updated versions of IPL. Use caution downloading updated IPL versions;...
  • Page 122 9 - 26 MC17/MC17T Product Reference Guide...

  • Page 123: Chapter 10 Maintenance And Troubleshooting

    Particular care should be taken where the device is charged in a non-commercial environment. • Do not use incompatible batteries and chargers. If you have any questions about the compatibility of a battery or a charger, contact Motorola Enterprise Mobility support. See Service Information on page xvi contact information.

  • Page 124: Battery Management

    Do not place battery into a microwave oven or dryer. • Do not dispose of batteries in fire. • If you suspect damage to your equipment or battery, call Motorola Enterprise Mobility support to arrange for inspection. See Service Information on page xvi for contact information.

  • Page 125: Long Term Storage

    Maintenance and Troubleshooting 10 - 3 Select Service Battery Press Entry key. Erase Battery History? Cancel Confirm Erase Previous Erase Battery History Screen Figure 10-2 Select Confirm Erase Press Enter key. History Successfully Erased Press Enter to continue History Successfully Erased Screen Figure 10-3 Press Enter key.

  • Page 126: Troubleshooting

    10 - 4 MC17/MC17T Product Reference Guide Troubleshooting Mobile Computer Table 10-1 Troubleshooting the Mobile Computer Problem Cause Solution Mobile computer does Lithium-ion battery Charge or replace the lithium-ion battery in the mobile computer. not turn on. not charged. Lithium-ion battery Ensure battery is installed properly.
  • Page 127 Maintenance and Troubleshooting 10 - 5 Table 10-1 Troubleshooting the Mobile Computer (Continued) Problem Cause Solution Mobile computer turns Mobile computer is The mobile computer turns off after a period of inactivity. If the itself off. inactive. mobile computer is running on battery power, this period can be set to 30 sec., 1, 2, 3, 4, 5 or 6 minutes.
  • Page 128 10 - 6 MC17/MC17T Product Reference Guide Table 10-1 Troubleshooting the Mobile Computer (Continued) Problem Cause Solution The mobile computer Scanning application Verify that the mobile computer is loaded with a scanning does not accept scan is not loaded. application. See the System Administrator.

  • Page 129: Charging Cradle

    Maintenance and Troubleshooting 10 - 7 Charging Cradle Table 10-2 Troubleshooting the Charging Cradle Symptom Possible Cause Solution The red LED Cradle is not receiving Ensure the power cable is connected securely to both the cradle does not light power. and to AC power.
  • Page 130 10 - 8 MC17/MC17T Product Reference Guide...

  • Page 131: Appendix A: Technical Specifications

    270 g (9.52 oz) with battery Keyboard 6-key keypad Display MC17: Color 2.8 inch 320 x 240 QVGA non-touch screen MC17T: Color 2.8 inch 320 x 240 QVGA touch screen Main Battery Removable, rechargeable 3.7 VDC Lithium Ion battery. Standard capacity: 2400 mAh...
  • Page 132 A - 2 MC17/MC17T Product Reference Guide Table A-1 Technical Specifications (Continued) Item Description User Environment Operating Temperature 0 °C to 40 °C (32 °F to 104 °F) Storage Temperature -20 °C to 60 °C (-4 °F to 140 °F) Battery Charging Temperature 0 °C to +40 °C (32 °F to 104 °F) ambient temperature range.

  • Page 133: Charging Cradle

    Technical Specifications A - 3 Table A-1 Technical Specifications (Continued) Item Description Peripherals and Accessories Cradles Charging cradle. Printers Supports various printers from Zebra, Monarch, O’Neil and Epson. Regulatory Electrical Safety Certified to UL/cUL 60950-1, EN/IEC 60950-1 North America: FCC Part 15 Canada: ICES 003 Class B EU: EN55022 Class B, EN 301 489-1, EN 301 489-17, EN 60601-1-2 Australia: AS/NZS CISPRA 22...
  • Page 134 A - 4 MC17/MC17T Product Reference Guide Mobile Computer Interface Connector Pin-Outs Pin 1 Figure A-1 Power Connector Pin-Outs Table A-3 Power Connector Pin-Outs Signal Name Function BATT+ Input power. Controls the cradle LEDs. LOCK Controls the cradle locking mechanism.
  • Page 135 Technical Specifications A - 5 Pin 1 Pin 3 Pin 5 Pin 7 Pin 2 Pin 4 Pin 6 Pin 8 Figure A-2 ActiveSync Connector Pin-Outs Table A-4 ActiveSync Connector Pin-Outs PIN Number Signal Name Function USB_5V +5 VDC USB_P USB Data + USB_N USB Data -...

  • Page 136: Cable Specifications

    A - 6 MC17/MC17T Product Reference Guide Cable Specifications Power Supply Cable, Y-type Table A-5 Wire Run List & Specifications Connector 1 Connector 2 Connector 3 Molex 39-01-2060 Molex 39-01-2025 Molex 39-01-2025 Wire Color housing; 4x, housing; 2x, housing; 2x,...

  • Page 137: Appendix B Airbeam Smart Client

    Appendix B AirBEAM Smart Client Introduction The AirBEAM Smart product allows specially designed software packages to be transferred between a host server and a mobile computer. Before transfer, AirBEAM Smart checks and compares package version, so that only updated packages are loaded. AirBEAM Smart resides on the mobile computer and allows it to request, download and install software, as well as to upload files and status data.

  • Page 138: Airbeam Smart Client

    B - 2 MC17/MC17T Product Reference Guide AirBEAM Smart Client The AirBEAM Smart Client is installed on the mobile computer. It is configured with the server access information, the names of the packages to be downloaded and other controlling parameters. When the AirBEAM Smart Client is launched, the device connects to the specified FTP server and checks the packages it is configured to look for.

  • Page 139: Packages(2) Tab

    AirBEAM Smart Client B - 3 Package (1) Tab Figure B-2 Package (1) Tab Descriptions Table B-1 Field Description Package 1 Package name of the first of eight packages. This is an optional field. Package 2 Package name of the second of eight packages. This is an optional field. Package 3 Package name of the third of eight packages.

  • Page 140: Server Tab

    B - 4 MC17/MC17T Product Reference Guide NOTE No inadvertent trailing spaces should be entered on the Packages(2) tab. Information entered in these fields are case and space sensitive. Server Tab Use this tab to specify the configurations of the server to which the client connects during the package synchronization process.

  • Page 141: Misc(2) Tab

    AirBEAM Smart Client B - 5 Misc (1) Tab Descriptions Table B-4 Field Description Auto-load This drop-down list is used to specify how the AirBEAM Smart Client is to be invoked automatically when the client device is rebooted. The selections are: Disable: the AirBEAM Smart Client is not invoked automatically during the boot sequence.

  • Page 142: Misc(3) Tab

    B - 6 MC17/MC17T Product Reference Guide Misc (2) Tab Descriptions Table B-5 Field Description Auto-retry This field is used to specify whether the AirBEAM Smart Client automatically retries if there is a failure during the synchronization process. If this feature is enabled, the AirBEAM Smart Client displays a popup dialog indicating the attempt of a retry.

  • Page 143: Misc(4) Tab

    AirBEAM Smart Client B - 7 Misc (3) Tab Descriptions Table B-6 Field Description Use DHCP This check box control specifies whether the AirBEAM Smart Client uses the DHCP response server option 66 to specify the IP address of the FTP/TFTP server. If enabled, special RF network registry settings are required to force the DHCP server to return the “TFTP server name”...

  • Page 144: Synchronizing With The Server

    B - 8 MC17/MC17T Product Reference Guide Misc (4) Tab Descriptions Table B-7 Field Description Sched Mode Specifies whether (and how) the scheduled mode is enabled. If enabled, schedule mode causes the AirBEAM synchronization process to occur periodically. The selections are: Disable - The schedule mode is disabled.

  • Page 145: Manual Synchronization

    AirBEAM Smart Client B - 9 Manual Synchronization Configure the AirBEAM Smart Client. See Configuring the AirBEAM Smart Client on page B-2. From the main AirBEAM CE window, press and select Synchronize Once connected, the AirBEAM Synchronize window appears. AirBEAM Synchronize Window Figure B-9 displays status messages that indicate the progress of the synchronization process.
  • Page 146 B - 10 MC17/MC17T Product Reference Guide...

  • Page 147: Appendix C App Launcher Configuration

    Appendix C App Launcher Configuration Configuration The menu on the window can be modified to display and launch any application on the mobile App Launcher computer. Default App Launcher Window Figure C-1 To customize the menu: App Launcher ActiveSync the mobile computer with a host computer. Copy the file launcher.reg from the /Application folder on the mobile computer to a local directory on the host computer.
  • Page 148 C - 2 MC17/MC17T Product Reference Guide "Description"="SPB" "Name"="\\program files\\SPB2_CE.exe" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog3] "Description"="Device Info" "Name"="\\Windows\\DeviceInfoApp.exe" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog4] "Description"="MC17-Scan" "Name"="\\Application\\MC17-Scan.EXE" "Command"="" [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog5] "Description"="Reset" "Name"="\\Windows\\WarmBoot.EXE" "Command"="" To add a sixth item to the list, enter the following after the warm boot entry: [HKEY_CURRENT_USER\Software\Symbol\Launcher\Default\Programs\Prog6] "Description"="Control Panel"...

  • Page 149: Glossary

    Glossary Numeric 802.11. A group of wireless specifications developed by the Institute of Electrical and Electronics Engineers (IEEE). It specifies an over-the-air interface between a wireless client and a base station or between two wireless clients. 802.11b. Operates in the 2.4 GHz Industrial, Scientific and Measurement (ISM) band (2.4 to 2.4835 GHz) and provides signaling rates of up to 11Mbit/sec.
  • Page 150 Glossary - 2 MC17/MC17T Product Reference Guide Bar Code. A pattern of variable-width bars and spaces which represents numeric or alphanumeric data in machine-readable form. The general format of a bar code symbol consists of a leading margin, start character, data or message character, check character (if any), stop character, and trailing margin.
  • Page 151 Glossary - 3 Cradle. A cradle is used for charging the mobile computer battery and for communicating with a host computer, and provides a storage place for the mobile computer when not in use. DCP. See Device Configuration Package. Decode. To recognize a bar code symbology (e.g., UPC/EAN) and then analyze the content of the specific bar code scanned.
  • Page 152 Glossary - 4 MC17/MC17T Product Reference Guide Flash Memory. Flash memory is nonvolatile, semi-permanent storage that can be electronically erased in the circuit and reprogrammed. File Transfer Protocol (FTP). A TCP/IP application protocol governing file transfer via network or telephone lines. See TCP/IP.
  • Page 153 They require external light to reflect their information to the user. Mobile Computer. In this text, mobile computer refers to the MC17 mobile computer. It can be set up to run as a stand-alone device, or it can be set up to communicate with a network, using wireless radio technology.
  • Page 154 Glossary - 6 MC17/MC17T Product Reference Guide ODI. See Open Data-Link Interface. Open Data-Link Interface (ODI). Novell’s driver specification for an interface between network hardware and higher-level protocols. It supports multiple protocols on a single NIC (Network Interface Controller). It is capable of understanding and translating any network information or request sent by any other ODI-compatible protocol into something a NetWare client can understand and process.
  • Page 155 Glossary - 7 Scanner. An electronic device used to scan bar code symbols and produce a digitized pattern that corresponds to the bars and spaces of the symbol. Its three main components are: 1. Light source (laser or photoelectric cell) - illuminates a bar code. 2.
  • Page 156 Glossary - 8 MC17/MC17T Product Reference Guide transmissions where erroneous packets are not retransmitted. IP provides the routing mechanism. TCP/IP is a routable protocol, which means that all messages contain not only the address of the destination station, but the address of a destination network.
  • Page 157 Glossary - 9 WLAN. Wireless local-area networks use radio waves instead of a cable to connect a user device, such as a mobile computer, to a LAN. They provide Ethernet connections over the air and operate under the 802.11 family of specifications developed by the IEEE.
  • Page 158 Glossary - 10 MC17/MC17T Product Reference Guide...
  • Page 159 Index Numerics status ....... . . 5-7 battery charge status ......5-7 802.11b/g .
  • Page 160 Index - 2 MC17/MC17T Product Reference Guide scan angle ......1-16 scan range ......1-16 getting started .
  • Page 161 Index - 3 downloading ......9-25 status icons FFS ........9-23 Windows CE 5.0 .
  • Page 162 Index - 4 MC17/MC17T Product Reference Guide...
  • Page 164 1-800-927-9626 http://www.motorola.com/enterprisemobility MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their registered owners. © Motorola, Inc. 2008...

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