Amana NTW4611BQ1 Use And Care Manual page 12

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.amana.custhelp.com -
In Canada www.amanacanada.ca for assistance and to possibly avoid a service call
If you experience Possible Causes Solution
Empty pockets and use garment bags for small items.
Washer not draining/ Small items may have been caught
spinning, loads are in pump or between basket and tub,
still wet or spin light which can slow draining.
remains on (indicating
that the washer was Use a cycle with a low
unable to pump spin speed.
out water within
10 minutes)
The washer may be tightly
packed or unbalanced.
Check plumbing for correct
drain hose installation. Drain
hose extends into standpipe
farther than 4.5" (114 mm).
Too much detergent causing suds to
slow or stop draining and spinning.
Dry spots on load High speed spins extract more
after cycle moisture than traditional top-load
washers.
Incorrect or wrong wash Check for proper water supply.
or rinse temperatures
Energy saving controlled wash
temperatures.
Load not rinsed Check for proper water supply.
Using too much detergent.
Washer not loaded as recommended.
Using too low a Load Size selection.
Sand, pet hair, lint, etc. Heavy sand, pet hair, lint, and
on load after washing detergent or bleach residues may
require additional rinsing.
Load is tangling Washer not loaded as recommended.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select Drain/
Spin. Load may need to be rearranged to allow even distribution
of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain/
Spin cycle to remove excess water. See "Using Your Washer" for
loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse/Spin. Do not add detergent.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than your previous washer. This includes cooler hot and warm
washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Choose a Load Size that matches the load being washed.
Select the Rinse/Spin cycle. Do not add detergent.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; items
will be wetter than those using a higher speed spin. See the
"Cycle Guide" to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
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