Ordering Replacement Parts / Returns - Napoleon Ultra Chef UP405 PEDESTAL Assembly Instructions Nstructions / Owners Manual

Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Burner will not light with the
igniter, but will light with a
match.
Humming regulator.
Burners will not crosslight
each other.
"Paint" appears to be
peeling inside lid or hood.

ORDERING REPLACEMENT PARTS / RETURNS

Before contacting the customer care department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part
replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer care
department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we
must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer care representative may request to have the parts returned to the factory for inspection, before providing replacement
parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. SPC number - provided by the customer care representative.
Before contacting customer care, please note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Sear plates installed incorrectly.
Improper pre-heating.
Excessive grease and ash build
up on sear plates and in drip
pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Normal occurance on hot days.
Plugged ports along back of
burner.
Grease build up on inside
surfaces.
Ensure sear plates are installed correctly. The archs
without slots should be located directly above the left and
right burners. When the sear plates are installed correctly,
six of the eight slots should be in valleys.
Pre-heat grill with main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line base
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general mainte-
nance instructions. Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
Close air shutter slightly according to combustion air
adjustment instructions.
(This must be done by a qualified gas installer.)
Replace with heavy duty 'AAA' battery. Install with positive
terminal up.
Check that electrode wire is firmly pushed onto the terminal
on the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Close air shutter slightly - see previous problem
This is not a defect. It is caused by internal vibrations in the
regulator, and does not affect the performance or safety of
the gas grill.
Clean burner ports. See burner maintenance instructions.
This is not a defect. The peeling is caused by hardened
grease, which dries into paint-like shards, that will flake off.
Regular cleaning will prevent this. See cleaning instruc-
tions.
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