Ordering Replacement Parts / Returns - Napoleon MALIBU PTM450RB Owner's Manual

Problem
Burner will not light with the
ignitor, but will light with a
match.
Humming regulator.
Burners will not crosslight
each other.
"Paint" appears to be peeling
inside lid or hood.
ORDERING REPLACEMENT PARTS
Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM
(Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following
information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
10
Possible Causes
Loose electrode or switch
.
terminal wires
Loose electrode wire.
Improper gap at electrode tip.
Dead battery.
Normal occurance on hot days.
Plugged ports along back of burner. Clean burner ports. See burner maintenance
Grease build up on inside surfaces. This is not a defect. The finish on the lid and hood is
Solution
Check that electrode wires are firmly pushed onto the
terminal on ignition module. Check that the lead wires from
the module to the ignition switch are firmly pushed onto their
respective terminals.
Check that electrode wire is firmly pushed onto the
terminal on the back of the ignitor.
Ensure that the collector box is tight, and the gap
between the electrode end and the collector box is
between 1/8 - 3/16". The gap can be adjusted by
bending the box in or out.
Replace the battery with a new one.
This is not a defect. It is caused by internal vibrations
in the regulator, and does not affect the performance
or safety of the gas grill.
instructions.
porcelain, and will not peel. The peeling is caused
by hardened grease, which dries into paint-like
shards, that will flake off. Regular cleaning will prevent
this. See cleaning instructions.