Dell PowerEdge R210 Hardware Owner's Manual
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Dell PowerEdge R210 Hardware Owner's Manual

Dell server hardware owner's manual
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Hardware Owner's
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Summary of Contents for Dell PowerEdge R210

  • Page 1 Dell™ PowerEdge™ R210 Systems Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Diagnostic Lights System Messages Warning Messages Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode...
  • Page 4 Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen System Security Screen Exit Screen Entering the UEFI Boot Manager Using the UEFI Boot Manager...
  • Page 5 Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Optical Drive (Optional) Removing an Optical Drive Installing an Optical Drive Hard Drives .
  • Page 6 Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines Installing Memory Modules Removing Memory Modules Cooling Fans Removing a Cooling Fan Installing a Cooling Fan iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card Removing an iDRAC6 Express Card iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card...
  • Page 7 Replacing the System Battery Control Panel Assembly Removing the Control Panel Assembly Installing the Control Panel Assembly System Board ..... . Removing the System Board Installing the System Board Troubleshooting Your System...
  • Page 8 Troubleshooting an Internal USB Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting an Expansion Card Troubleshooting the Processor Running the System Diagnostics Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options...
  • Page 9 Getting Help ..... . Contacting Dell Glossary ......
  • Page 10 Contents...

  • Page 11: About Your System

    Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 37. <F10> Enters System Services, which opens the Unified Server Configurator (USC). The USC allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Power-on indicator/ power button NMI button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
  • Page 13 Item Indicator, Button, or Connector Video connector Hard drive activity indicator Diagnostic indicator lights (4) System status indicator System identification button USB connectors (2) System identification panel Optical drive (optional) Icon Description Connects a monitor to the system. Lights up when the hard drive is in use. The four diagnostic indicator lights display error codes during system startup.

  • Page 14: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators Item Indicator, Button, or Connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) PCIe expansion card slot Serial connector Video connector...

  • Page 15: Guidelines For Connecting External Devices

    Item Indicator, Button, or Connector System status indicator System identification button System identification connector Power supply Retention clip Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

  • Page 16: Nic Indicator Codes

    NIC Indicator Codes Figure 1-3. NIC Indicator Codes link indicator Indicator Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking About Your System activity indicator Indicator Code The NIC is not connected to the network. The NIC is connected to a valid network link at 1000 Mbps.

  • Page 17: Diagnostic Lights

    Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
  • Page 18 Code About Your System Causes Hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error. Other failure. Corrective Action Ensure that the diskette drive and hard drive are properly connected.

  • Page 19: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
  • Page 20 Message Alert! System fatal error during previous boot. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP.
  • Page 21 Message Causes The system failed to boot Current boot because UEFI boot mode is mode is set to enabled in BIOS and the UEFI. Please boot operating system is non- ensure UEFI. compatible bootable media is available. Use the system setup program to change the boot mode as needed.
  • Page 22 Message General failure. The operating system is Invalid configuration information - please run SETUP program. Keyboard controller failure. Keyboard data line failure. Keyboard stuck key failure. Keyboard fuse has failed. Local keyboard may not work because all user accessible USB ports are disabled.
  • Page 23 Message Causes Invalid memory Maximum rank configuration. The system count exceeded. will run but with the The following specified memory module DIMM has been disabled. disabled: x Faulty or improperly Memory address installed memory modules. line failure at address, read value expecting value.
  • Page 24 Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on No boot device available. About Your System Causes The memory frequency may be intentionally set lower for power conservation. The current memory configuration may support only the minimum frequency.
  • Page 25 Message Causes Incorrect configuration No boot sector on settings in System Setup hard drive. program, or no operating system on hard drive. Faulty system board. No timer tick interrupt. PCIe device BIOS (Option PCI BIOS failed ROM) checksum failure to install. detected during shadowing.
  • Page 26 Message Quad rank DIMM detected after single rank or dual rank DIMM in socket. Read fault. Requested sector not found. SATA Portx device not found. SATA port x device auto- sensing error. SATA port x device configuration error. SATA port x device error.
  • Page 27 Message Causes Faulty hard drive or USB Sector not medium or device. found. Seek error. Seek operation failed. General system error. Shutdown failure. Memory has been added or The amount of removed or a memory system memory module may be faulty. has changed.
  • Page 28 Message The following DIMMs should match geometry: x,x,... The following DIMMs should in rank match count: x,x,... The following DIMMs should match in size: x,x,... The following DIMMs should in size match and geometry: x,x,... The following DIMMs should in size match and rank count: x,x,...
  • Page 29 See the USC user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. About Your System...
  • Page 30 Message Unexpected interrupt in protected mode. Unsupported CPU combination. Unsupported CPU stepping detected. Unsupported DIMM detected. The following DIMM has been disabled: x Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Warning: A fatal error has caused system reset! Please check the system event log!
  • Page 31 Message Causes The control panel is not Warning: Control installed or has a faulty cable Panel is not connection. installed. Micro code update failed. Warning! No micro code update loaded for processor n. The system configuration of Warning! processor, memory modules, Performance and expansion card may not degraded.

  • Page 32: Warning Messages

    Message Write fault Write fault on selected drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 135. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 33: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
  • Page 34 About Your System...

  • Page 35: Using The System Setup Program

    NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.

  • Page 36: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.

  • Page 37: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings Using the System Setup Program and UEFI Boot Manager...
  • Page 38 Option Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock (On default) Using the System Setup Program and UEFI Boot Manager Description Displays information related to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 41.

  • Page 39: Memory Settings Screen

    Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Using the System Setup Program and UEFI Boot Manager Description Enables or disables reporting of keyboard errors during...

  • Page 40: Sata Settings Screen

    Option Logical Processor (Enabled default) Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) Processor X ID SATA Settings Screen Option SATA Controller (AHCI default) Port A (Off default) Port B (Off default)

  • Page 41: Boot Settings Screen

    Option Port C (Off default) eSATA port (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Auto enables BIOS support for the device attached to SATA port C.

  • Page 42: Integrated Devices Screen

    Integrated Devices Screen Option User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NIC1 (Enabled with PXE default) Embedded Gb NIC2 (Enabled default) MAC Address OS Watchdog Timer (Disabled default) Embedded Video Controller...

  • Page 43: Pci Irq Assignments Screen

    PCI IRQ Assignments Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector (On without Console Redirection default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT 100/VT220 default) Redirection After Boot...

  • Page 44: Power Management Screen

    Power Management Screen Option Power Management (Active Power Controller default) CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and UEFI Boot Manager Description Options are OS Control, Active Power Controller, Custom, or Maximum Performance.

  • Page 45: System Security Screen

    System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) Using the System Setup Program and UEFI Boot Manager Description Displays the current status of the password security feature and allows a new system password assignment and verification.
  • Page 46 Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay User Defined Delay Using the System Setup Program and UEFI Boot Manager Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM.

  • Page 47: Exit Screen

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 48: Uefi Boot Manager Screen

    Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options. Description Adds a new boot option.

  • Page 49: System Utilities Screen

    Using the System Setup Program and UEFI Boot Manager Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator (USC), which allows you to run utilities such as system diagnostics. Accesses the BIOS-level boot options list without rebooting.
  • Page 50 When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password. If Locked, you cannot change the system password. Disabling the password jumper on the system board sets System Password to Disabled, and you cannot change or enter a new system password.
  • Page 51 Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 54), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.

  • Page 52: Using The Setup Password

    Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.

  • Page 53: Embedded System Management

    Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation on the Dell Support website at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager...

  • Page 54: Baseboard Management Controller Configuration

    Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting •...

  • Page 55: Entering The Idrac Configuration Utility

    • Provides text console redirection for system setup, text-based utilities, and operating system consoles. In addition the iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1. •...
  • Page 56 Using the System Setup Program and UEFI Boot Manager...

  • Page 57: Installing System Components

    Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap Installing System Components...

  • Page 58: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Front Bezel (Optional)

    Front Bezel (Optional) Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked). 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 60: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Closing The System

    Figure 3-3. Opening and Closing the System Cover latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.

  • Page 62: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 63 Figure 3-4. Removing the Optical Drive data cable optical drive release latch power cable metal standoff with notches (2) Installing System Components...

  • Page 64: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 66 Figure 3-5. Removing and Installing a Hard Drive drive bracket hard drive power cable NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see "Removing a Hard Drive From a Hard-Drive Bracket" on page 70) and replace the empty bracket back into the drive bay.

  • Page 67: Installing A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Removing A Hard Drive From A Hard-Drive Bracket

    9 Enter the System Setup program and ensure that the hard drive’s controller is enabled. See "Entering the System Setup Program" on page 38. 10 Exit the System Setup program and reboot the system. See the documentation that came with the hard drive for instructions on installing any software required for drive operation.

  • Page 69: Installing A Hard Drive Into A Hard-Drive Bracket

    Figure 3-6. Removing a Hard Drive From a Hard-Drive Bracket hard-drive bracket screws (4)* *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bracket NOTE: A 2.5-inch hard drive is encased in a 2.5-inch hard-drive bracket which is further encased in a 3.5-inch hard-drive bracket.

  • Page 70: Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing An Expansion-Card Riser

    Figure 3-8. Installing or Removing an Expansion-Card Riser release tab expansion-card slot expansion-card riser connector Installing an Expansion-Card Riser 1 Align the expansion-card riser with the riser guide posts on the system board. See Figure 3-8. 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.

  • Page 74: Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Cooling Shroud

    CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.

  • Page 77: Installing The Cooling Shroud

    Installing the Cooling Shroud 1 Position the cooling shroud by aligning the guide slots with the guide screws on the system board. See Figure 3-10. 2 Push the cooling shroud down until all edges are secured to the system board. 3 Close the system.

  • Page 78: Mode-Specific Guidelines

    Mode-Specific Guidelines Your system supports both single channel and dual channel modes. A minimal single-channel configuration of one 1 GB memory module per processor is also supported in this mode. Table 3-1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section.

  • Page 79: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 Figure 3-11. Installing and Removing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 81: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing A Cooling Fan

    Figure 3-12. Removing and Installing a Fan Installing a Cooling Fan 1 Ensure that the fan is oriented correctly. Orient the fan module so that the side with the power cable faces toward the back of the system. 2 Lower the fan into the fan assembly until the fan is fully seated. See Figure 3-12.

  • Page 84: Idrac6 Express Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 Figure 3-13. Installing or Removing an iDRAC6 Express Card iDRAC6 Express card notch 7 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 72. 8 Close the system. See "Closing the System" on page 63. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 86: Removing An Idrac6 Express Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Figure 3-14. Installing or Removing an iDRAC6 Enterprise Card iDRAC6 Enterprise card VFlash SD card retention standoff tabs (2) 7 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 72. 8 Close the system. See "Closing the System" on page 63. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 89: Removing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Vflash Media (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 91 WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 92 Figure 3-15. Installing and Removing the Heat Sink heat-sink retention screws (4) 11 Rotate the processor shield upward and out of the way. See Figure 3-16. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 93 Figure 3-16. Installing and Removing a Processor processor socket key processor shield notch in processor ZIF socket socket-release lever Installing System Components...

  • Page 94: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Power Supply

    11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 79. 12 Close the system. See "Closing the System" on page 63. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Press <F2>...
  • Page 96 Figure 3-17. Removing and Installing the Power Supply screw power cable 24 pins optical drive cable Installing System Components power supply power cable 4 pins SATA power cables (2)

  • Page 97: Installing The Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 98 Figure 3-18. Replacing the System Battery 3 Locate the battery socket. See Figure 6-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 To remove the battery, push the metal tab away from the battery until the battery pops out.

  • Page 99: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 Figure 3-19. Control Panel Removal control panel cable USB connectors (4) LED display module Installing System Components USB connector cable screws (4) control panel board...

  • Page 101: Installing The Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 5 Remove the processor heat sink. See "Removing a Processor" on page 92. 6 If installed, remove the iDRAC6 Enterprise card. See "Removing an iDRAC6 Enterprise Card" on page 91. 7 If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6 Express Card"...

  • Page 103: Installing The System Board

    Figure 3-20. Removing and Installing the System Board screws (10) Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Holding the system board by its edges, lower it into the chassis.
  • Page 104 6 Tighten the ten screws that secure the system board to the chassis. See Figure 3-20. 7 Transfer the processor and the heat sink to the new system board. See "Removing a Processor" on page 92 and "Installing a Processor" on page 96. 8 Replace all the memory modules and memory blanks.

  • Page 105: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 125. If the tests run successfully, the problem is not related to video hardware.

  • Page 107: Troubleshooting Your System

    9 Reconnect and power on each USB device one at a time. 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 108: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting The System Battery

    • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 63. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 125. If the tests fail, see "Getting Help"...

  • Page 111: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. 2 If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.

  • Page 114: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Troubleshooting An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 118: Troubleshooting The Processor

    5 Ensure that the expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 72. 6 Close the system. See "Closing the System" on page 63. 7 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 119: Running The System Diagnostics

    ® ® Microsoft Windows support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 120: When To Use The Embedded System Diagnostics

    Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Unified Server Configurator (USC) screen. CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages.

  • Page 121: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
  • Page 122 • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test. Running the System Diagnostics...

  • Page 123: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers shows the location of the configuration jumpers on the system Figure 6-1 board.

  • Page 124: System Board Connectors

    System Board Connectors Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 125 Table 6-2. System Board Jumpers and Connectors Item Connector IO_RISER1 iDRAC6 Enterprise iDRAC6 Express HD_ACT_CARD Battery FAN3 PWRD_EN NVRAM_CLR USB_CONN CTRL_PNL SATA_C SATA_B SATA_A FAN2 FAN1 PWR_CONN Description Memory module slot 3 Memory module slot 1 (white release lever) Memory module slot 4 Memory module slot 2 (white release lever) Processor Expansion-card riser connector...

  • Page 126: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 37". The password jumper enables these password features or disables them and clears any password(s) currently in use.

  • Page 127: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 128 Getting Help...

  • Page 129: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 130 ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or "out-of- band," server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.
  • Page 131 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
  • Page 132 IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously.
  • Page 133 MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps —...
  • Page 134 parity — Redundant information that is associated with a block of data. parity stripe — In RAID arrays, a striped hard drive containing parity data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command.
  • Page 135 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 136 system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor(s), RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation.
  • Page 137 video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities). video resolution —...
  • Page 138 Glossary...

  • Page 139: Index

    56 cabling optical drive, 64 CD drive troubleshooting, 120 CD/DVD drive See optical drive. chassis intrusion switch, 60 contacting Dell, 133 control panel assembly installing, 104 removing, 102 cooling fan replacing, 87 cooling fans, 85 troubleshooting, 116 cooling shroud...
  • Page 140 front-panel features and indicators, 14 guidelines connecting external devices, 17 expansion card installation, 72 memory installation, 80 hard drive installing, 69 troubleshooting, 121 hard drives (cabled) removing, 67 heat sink, 95 iDRAC Configuration Utility, 56 iDRAC6 Enterprise Card, 90 iDRAC6 Express Card, 87 indicators back-panel, 16 NIC, 18...
  • Page 141 SAS hard drive. See hard drive. SATA hard drive. See hard drive. securing your system, 47, 53 setup password, 54 slots See expansion slots. startup accessing system features, 13 support contacting Dell, 133 system closing, 63 opening, 62 system board Index...
  • Page 142 installing, 106 jumpers, 129 removing, 104 system cooling troubleshooting, 115 system features accessing, 13 system password, 51 system setup options, 39 system setup program boot settings, 43 entering, 38 integrated devices options, 44 keystroke, 38 memory settings, 41 PCI IRQ assignments, 45 power management options, 46 processor settings, 41 SATA settings, 42...
  • Page 143 VFlash media, 93 video troubleshooting, 110 warning messages, 34 wet system troubleshooting, 112 Index...
  • Page 144 Index...

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