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Troubleshooting
If you have difficulty with your conference phone, please try the suggestions below. For
customer service, visit our website at http://businessphones.vtech.com or call
1-800-595-9511. In Canada, call 1-800-267-7377.
My ErisStation Conference Phone does not work at all.
After powering up the base unit with a correct setup (page 2), the LCD display will show the
default name of the base, "ErisStation". Press
does not happen, please try the following:
•
Make sure the DC power cable is securely plugged into base unit and the power adapter.
•
Make sure the telephone line cord is plugged firmly into the power adapter and the wall jack.
•
Make sure the AC power cord is securely plugged into the power adapter and a wall outlet
not controlled by a wall switch.
The LCD display shows No line. I cannot hear the dial tone.
Disconnect the telephone line cord from the power adapter and plug it into a working
telephone. If the other telephone does not work, the problem is probably in the telephone line
cord. Try replacing the telephone line cord.
If the line cord has been replaced and both the ErisStation Conference Phone with and the
other telephone do not work, the problem is in the wall jack, wiring, or telephone/PBX service.
•
If you are using a public switched telephone network (PSTN) line, contact your telephone
service provider (charges may apply).
•
If you are using a private branch exchange (PBX) extension line, contact your PBX system
administrator.
•
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your telephone service provider (charges may apply).
I cannot dial out.
•
Try all the above suggestions.
•
Make sure there is a dial tone before dialing.
•
If other telephones in your office are having the same problem, the problem is in the wiring
or telephone service. Contact your telephone service provider (charges may apply) or PBX
system administrator.
•
Eliminate any background noise. Dial from another room in your office with less
background noise.
•
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your telephone service provider (charges may apply).
•
If you are using a PBX line and want to dial an external number, make sure the dialing prefix
(usually 9), followed by a dialing pause (press and hold
before the external number.
and you will hear a dial tone. If any of this
and a p appears), are inserted
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