Software Setting Problems; Cannot Print Data - Brother HL-2250DN Service Manual

4.3

Software Setting Problems

The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and Printer Settings print can be made from the printer,
by following the User Check items. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.

4.3.1 Cannot print data

User Check
• Check that the USB cable or LAN cable is not damaged.
• Check that the correct printer is selected if you have an interface switching device.
• Check the descriptions on the software setting in the user's guide.
• Reset the printer back to its default printer settings.
(Refer to "Settings Reset"
Step
Printer connection
1
2 Main PCB failure
* Check the product ID of Macintosh as follows:
(1) Select the "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button within the "About This Mac" dialogue.
(3) Select the "USB" at the bottom of "Hardware" in left side "Content".
(4) Select the "HL-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" in the "HL-XXXX".
Product ID (Hexadecimal)
• HL-2130
• HL-2220
• HL-2230
• HL-2240
• HL-2240D
• HL-2250DN : 0041h
• HL-2270DW : 0042h
in Chapter 5.)
Cause
: 003Fh
: 0046h
: 0044h
: 0045h
: 0040h
For Macintosh, check the product ID*.
When it is wrong, update the firmware.
Replace the main PCB ASSY.
2-40
Remedy
Confidential