Table of Contents
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Table of Contents
Related Manuals for HP J8K44PA
Summary of Contents for HP J8K44PA
- Page 1 User Guide...
- Page 2 Company under license. Intel and Centrino be bound by the terms of the HP End User This computer may require upgraded and/ are trademarks of Intel Corporation in the License Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Connecting to a wireless network ....................... 26 Using the wireless controls ....................26 Turning wireless devices on or off ..............26 Using HP Connection Manager (select models only) ........27 Using the wireless button .................. 27 Using operating system controls ............... 27 Using a WLAN ........................ - Page 6 4 Navigating using the keyboard, touch gestures and pointing devices ............33 Using pointing devices ........................33 Setting pointing device preferences ................... 33 Using the TouchPad and gestures ..................33 Turning the TouchPad off and on ..............34 Tapping ......................34 Scrolling ......................
- Page 7 Finding additional battery information ............... 46 Using Battery Check ..................46 Displaying the remaining battery charge ............47 Maximizing battery discharge time ..............47 Managing low battery levels ................47 Identifying low battery levels ............. 47 Resolving a low battery level ............47 Inserting or removing the battery ..............
- Page 8 Improving hard drive performance ..................61 Using Disk Defragmenter .................. 61 Using Disk Cleanup ................... 62 Using HP 3D DriveGuard (select models only) ..............62 Identifying HP 3D DriveGuard status ..............62 9 Security ................................63 Protecting the computer ........................63 Using passwords ..........................
- Page 9 Using f11 recovery tools (select models only) ..............81 Using Windows 7 operating system media ................ 81 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 83 Using Computer Setup ........................83 Starting Computer Setup ....................83 Navigating and selecting in Computer Setup ..............
- Page 10 Appendix B Troubleshooting ..........................93 Troubleshooting resources ......................... 93 Resolving issues ..........................93 The computer is unable to start up ..................93 The computer screen is blank .................... 93 Software is functioning abnormally ..................94 The computer is on but not responding ................94 The computer is unusually warm ..................
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Page 11: Welcome
Welcome After you set up and register the computer, it is important to take the following steps: Connect to the Internet—Set up your wired or wireless network so that you can connect to the ● Internet. For more information, see Connecting to a network on page Update your antivirus software—Protect your computer from damage caused by viruses. -
Page 12: Finding Information
Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. - Page 13 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
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Page 14: Getting To Know Your Computer
Getting to know your computer Right NOTE: Refer to the illustration that most closely matches your computer. Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. - Page 15 Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
- Page 16 Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
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Page 17: Left
Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - Page 18 Component Description Power connector Connects an AC adapter. AC adapter/Battery light White: The computer is connected to external power ● and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power ● and the battery is charged from 0 to 89 percent. Off: The battery is fully charged.
- Page 19 Component Description Power connector Connects an AC adapter. AC adapter/Battery light White: The computer is connected to external power ● and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power ● and the battery is charged from 0 to 89 percent. Off: The battery is fully charged.
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Page 20: Display
For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. - Page 21 For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.
- Page 22 For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam. WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN).
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Page 23: Top
TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes (select models only) on page 34. Left TouchPad button Functions like the left button on an external mouse. -
Page 24: Lights
Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. - Page 25 Component Description White: Computer sound is on. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ●...
- Page 26 Component Description Speaker mute light Amber: Computer sound is off. ● White: Computer sound is on. ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Chapter 2 Getting to know your computer...
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Page 27: Buttons, Speakers, And Fingerprint Reader (Select Models Only)
Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ●... - Page 28 Component Description Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Component Description Power button When the computer is off, press the button to turn on ●...
- Page 29 Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Speaker mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
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Page 30: Keys
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. - Page 31 Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows key Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.
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Page 32: Bottom
Bottom NOTE: Refer to the illustration that most closely matches your computer. Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - Page 33 Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support.
- Page 34 Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support.
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Page 35: Front
Front Component Description Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily ● parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select... -
Page 36: Connecting To A Network
Operating system controls ● Turning wireless devices on or off You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices. NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. -
Page 37: Using Hp Connection Manager (Select Models Only)
Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the power button next to the desired device. Using HP Connection Manager (select models only) HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text) messages. -
Page 38: Using An Internet Service Provider
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points ● that can accommodate a large number of computers and accessories and can separate critical network functions. A home or small office WLAN typically uses a wireless router, which allows several wireless and ●... -
Page 39: Protecting Your Wlan
Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a Connecting to a wireless network... -
Page 40: Inserting And Removing A Sim (Select Models Only)
Coverage for HP Mobile Broadband is similar to cellular phone voice coverage. When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send email, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots. -
Page 41: Using Gps (Select Models Only)
Insert the battery (see Inserting or removing the battery on page 48). NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer. To remove a SIM, press in on the SIM, and then remove it from the slot. -
Page 42: Connecting To A Wired Network
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network Your computer has a local area network (LAN) wired connection. A LAN connection uses a network cable which is sold separately. -
Page 43: Navigating Using The Keyboard, Touch Gestures And Pointing Devices
Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). -
Page 44: Turning The Touchpad Off And On
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●... -
Page 45: Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●... -
Page 46: Rotating (Select Models Only)
Rotating (select models only) Rotating allows you to turn items such as photos. Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your ● forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. -
Page 47: Identifying The Hot Keys
Identifying the hot keys A hot key is a combination of the key (1) and either the key (2), or one of the function keys (3). To use a hot key: Briefly press the key, and then briefly press the second key of the hot key combination. ▲... -
Page 48: Using The Embedded Numeric Keypad (Select Models Only)
Using the embedded numeric keypad (select models only) Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer. -
Page 49: Using The Integrated Numeric Keypad (Select Models Only)
Using the integrated numeric keypad (select models only) Component Description num lk Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. Integrated numeric keypad When num lk... -
Page 50: Multimedia
● Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. -
Page 51: Checking Audio Functions On The Computer
Taking still photos ● Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. -
Page 52: Vga
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. NOTE: Getting to know your computer on page 4 for information about your computer's video ports. -
Page 53: Configuring Audio For Hdmi
To connect a video or audio device to the HDMI port: Connect one end of the HDMI cable to the HDMI port on the computer. Connect the other end of the cable to the video device Press fn+f4 to alternate the computer screen image between 4 display states: PC screen only: View the screen image on the computer only. -
Page 54: Power Management
Power management power button NOTE: A computer may have a power button or a power switch. The term is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer. -
Page 55: Initiating And Exiting Sleep
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways: Briefly press the power button. -
Page 56: Setting Password Protection On Wakeup
To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. -
Page 57: Displaying The Remaining Battery Charge
Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. Select Start > Help and Support > Troubleshoot > Power, Thermal, and Mechanical. Click the Power tab, and then click Battery Check. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination. -
Page 58: Inserting Or Removing The Battery
● Optional USB docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer. -
Page 59: Inserting A Battery (Without Lock Latch)
Tilt the battery upward (3) and remove it from the computer (4). Inserting a battery (without lock latch) To insert the battery: Turn the computer upside down on a flat surface, with the battery bay toward you. Insert the battery into the battery bay, aligning the tabs on the battery (1) with the notches on the computer. -
Page 60: Conserving Battery Power
Tilt the battery upward (3) and remove it from the computer (4). Conserving battery power Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and LAN connections and exit modem applications when you are not using ●... -
Page 61: Replacing A User-Replaceable Battery
If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery. -
Page 62: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)
Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. If the power lights turn , the AC adapter is working properly. ● If the power lights remain , the AC adapter is not functioning and should be replaced. ●... -
Page 63: Using Switchable Graphics (Select Models Only)
Using switchable graphics (select models only) Switchable graphics allow you to switch between Performance mode and Power Saving mode. To manage your switchable graphics settings: Right-click on the Windows desktop, and then select Configure Switchable Graphics. Click the Power tab, and then select Switchable Graphics. Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based on power requirements. -
Page 64: External Cards And Devices
External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card... -
Page 65: Using A Usb Device
Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. -
Page 66: Removing A Usb Device
Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive... -
Page 67: Drives
Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: Before removing or installing a drive, shut down the computer. -
Page 68: Replacing The Service Doors
Remove the battery (see Inserting or removing the battery on page 48). With the battery bay away from you, loosen the service door screw (1). The service door screw secures both service doors. Slide the larger service door away from the battery bay (2) to remove it. Slide the smaller service door away from the battery bay (3) to release it, and then lift the service door (4) to remove it. -
Page 69: Replacing Or Upgrading The Hard Drive
Tighten the service door screw (4) to secure both service doors. NOTE: Your computer may look slightly different from the illustration in this section. Insert the battery (see Inserting or removing the battery on page 48). Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. -
Page 70: Installing A Hard Drive
Remove the service doors (see Removing the service doors on page 57). Loosen the 4 hard drive screws (1). Slide the hard drive (2) away from the center of the computer to disengage it from the connector. Pull the plastic tab (3) to remove the hard drive from the bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. -
Page 71: Improving Hard Drive Performance
Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. -
Page 72: Using Disk Cleanup
● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. -
Page 73: Security
Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered face scenes, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) -
Page 74: Setting Passwords In Windows
Windows passwords are set only in the Windows operating system. ● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password ● set in Computer Setup, you can use HP SpareKey to access the utility. -
Page 75: Setting Passwords In Computer Setup
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. -
Page 76: Entering A Bios Administrator Password
When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. –... -
Page 77: Setting A Drivelock Password
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by ● entering either the user password or the master password. The owner of the user password should be the day-to-day user of the protected hard drive. The ●... -
Page 78: Entering A Drivelock Password
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional USB docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. -
Page 79: Using Computer Setup Automatic Drivelock
Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. -
Page 80: Using Antivirus Software
Use a pointing device or the arrow keys to select Disable protection. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main >... -
Page 81: Using Hp Client Security (Select Models Only)
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help. - Page 82 Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display ● Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor.
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Page 83: 10 Maintenance
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed. - Page 84 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
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Page 85: Cleaning Your Computer
Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. -
Page 86: Cleaning Procedures
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is... -
Page 87: Using Softpaq Download Manager
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. -
Page 88: 11 Backup And Recovery
11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. -
Page 89: Creating Recovery Media
HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the ●... -
Page 90: Performing A System Recovery
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). -
Page 91: Using F11 Recovery Tools (Select Models Only)
(select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/... - Page 92 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key.
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Page 93: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). -
Page 94: Restoring Factory Settings In Computer Setup
Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 95: Downloading A Bios Update
Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. -
Page 96: Using Multiboot
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) -
Page 97: Dynamically Choosing A Boot Device Using The F9 Prompt
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside... -
Page 98: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:... -
Page 99: 13 Support
13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician. -
Page 100: Labels
Digital Product Key electronically installed. NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP- approved recovery methods. Regulatory label(s)—Provide(s) regulatory information about the computer. -
Page 101: 14 Specifications
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. -
Page 102: Appendix A Traveling With Or Shipping Your Computer
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. Prepare the computer for traveling or shipping: ● Back up your information to an external drive. ◦... -
Page 103: Appendix B Troubleshooting
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●... -
Page 104: Software Is Functioning Abnormally
change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences. The computer may not be set to display the image on the computer screen. To transfer the ●... -
Page 105: The Wireless Network Connection Is Not Working
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: To enable or disable a wireless or wired network device, right-click the Network Connection icon ● on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. -
Page 106: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion
The process of burning a disc does not begin, or it stops before completion Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ●... -
Page 107: Appendix C Electrostatic Discharge
Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support. -
Page 108: Index
70 battery power 46 hard drive battery release latch 22, 23 external 56 battery temperature 50 Disk Cleanup software 62 HP 3D DriveGuard 62 BIOS Disk Defragmenter software 61 installing 60 determining version 84 display image, switching 37 removing 59... - Page 109 33 switching screen image 37 using 37 labels network jack, identifying 7, 8, 9 HP 3D DriveGuard 62 Bluetooth 90 num lk key, identifying 38, 39 HP Client Security 71 Microsoft Certificate of num lock light 14, 15...
- Page 110 HDMI 7, 8, 9, 42 setup utility USB 3.0 port 7, 8, 9 USB 4, 5, 6 navigating and selecting 83 USB cable, connecting 55 VGA 42 restoring factory settings 84 USB devices power shutdown 44 connecting 55 battery 46 description 55 conserving 50 inserting 30...
- Page 111 wireless light 14, 15, 26 wireless network (WLAN) connecting 29 corporate WLAN connection equipment needed 28 functional range 29 public WLAN connection 29 security 29 using 27 WLAN antennas, identifying 10, 11, 12 WLAN device 27, 90 WLAN label 90 WLAN, identifying 22, 23 writable media 44 WWAN...