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HP Pavilion Maintenance And Service Manual

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HP Pavilion Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion

  • Page 1 HP Pavilion Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Top ..................................8 TouchPad ............................. 8 Lights ..............................8 Button and speakers ........................... 9 Keys ..............................11 Using the action keys ........................
  • Page 8 Downloading a BIOS update ......................70 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............71 9 Backing up, restoring, and recovering ......................73 Creating recovery media and backups ........................ 73 Creating HP Recovery media (select products only) .................
  • Page 9 Changing the computer boot order ................77 Removing the HP Recovery partition (select products only) ......... 78 10 Specifications ............................79 Computer specifications ............................79 43.94 cm (17.3 in) display specifications ......................80 Hard drive specifications ............................. 80 11 Power cord set requirements ........................81 Requirements for all countries ..........................

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion Notebook PC Processors Intel® Core i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W...
  • Page 12 Supports HP Audio Boost Supports HP Noise Cancellation Cameras: ● HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV ◦ Camera with rubber for non-touch products or touch with bezel products ◦ Camera without rubber for touch with flush glass products ●...
  • Page 13 Category Description USB 2.0 port USB 3.0 ports (2) RJ-45/Ethernet port AC Smart Pin adapter plug Keyboard/ Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in natural silver pointing devices Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in modern gold Clickpad with image sensor Multitouch gestures enabled Supports Modern Trackpad Gestures...

  • Page 14: External Component Identification

    ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 External component identification...
  • Page 17 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights Chapter 2 External component identification...

  • Page 19: Button And Speakers

    Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 20 Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes specific system functions when pressed in combination with the key or the spacebar. Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 22 Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

  • Page 23: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery bay Holds the battery.

  • Page 24: Rear

    Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 25 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display (spared at the component level; see Display assembly subcomponents on page Computer major components...
  • Page 28 Item Component Spare part number Top cover with keyboard and TouchPad (full-size standard 3-coat paint island-style backlit with numeric keypad) Natural silver For use in the United States 857468-001 For use in the United Kingdom 857468-031 For use in Germany 857468-041 For use in France 857468-051...
  • Page 29 Item Component Spare part number Touchpad board cable 857455-001 857463-001 Heatsink for discrete memory 857895-001 (10) M.2 SATA SSD, PCIe NVMe TLC 128 GB 2280 M2 SATA-3 Value PA 827560-026 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847109-002 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847110-004...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For products with 3D camera 857451-001 For products with HD camera 857450-001 Microphone board 857471-001 Camera 3D camera 781624-005 HD camera, for products with touch screen 833962-011 HD camera, for products with non-touch screen 846006-003 43.94 cm (17.3”) raw panel ●...
  • Page 31 Item Component Spare part number ● Touch screen, FHD, AG 857840-001 ● Touch screen, UHD, AG 857841-001 Display hinges For products with non-touch screen 857464-001 For products with touch screen 857465-001 HD camera frame 857475-001 Hinge caps For products with non-touch screen 857466-001 For products with touch screen 857467-001...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 Hard drive back connector and hard drive cable 857462-001 Hard drive bracket not spared...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter, 120 W PFC, S-3P, slim, 4.5 mm 710415-001 HDMI to VGA adapter 701943-001 Power cord (black, 1 m): For use in North America 213349-009 For use in South Africa 361240-002 For use in Denmark 213353-008 For use in Europe 213350-009...

  • Page 34: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 38: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are two screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 40: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 41: Optical Drive

    Optical drive Description Spare part number Optical drive 756564-038 Optical drive bezel: ● Natural silver 857452-001 ● Modern gold 857453-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 42 If it is necessary to disassemble the optical drive, perform the following steps: Remove the M2.0 x 2.5 screw (1) that secures the optical drive bracket to the optical drive, and then remove the bracket (2) from the optical drive. Press the release tab (1) and remove the bezel from the tab side (2).

  • Page 43: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There may be as many as 85 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 44 Remove the seven M2.0x6 screws (1) in the battery bay and on the bottom. Remove the two M2.5x6.5 screws (2) on the bottom, and then lift the base enclosure (3) to remove it. Reverse the removal procedures to install the base enclosure. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 45: Hard Drive

    Hard drive Description Spare part number Hard drive ● 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 ● 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 ● 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 Hard drive connector and cable 857462-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 46 Lift the hard drive (2) up, and then slide the drive (3) forward to remove it from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Remove the hard drive cable connector (1) from the hard drive. Slide the two hard drive brackets (2) off the hard drive.

  • Page 47: Ssd (M.2)

    SSD (M.2) Description Spare part number M.2 SATA SSD, PCIe NVMe TLC ● 128 GB 2280 M2 SATA-3 Value PA 827560-026 ● 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847109-002 ● 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA, for use with non-touch screen products 847110-004 Before removing the SSD, follow these steps: Turn off the computer.

  • Page 48: Memory Module

    To update BIOS: Navigate to http:\\www.hp.com. Select Support , and then select Software & drivers. In the Enter my HP model number box, type the computer model information, and then select Find my product. -or- Select Identify now.
  • Page 49 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 50: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 51 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: Right Speaker

    Right speaker NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers) 857474-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speaker, follow these steps: Shut down the computer.
  • Page 53 Lift the right speaker (4) to remove it. Reverse this procedure to install the right speaker. Component replacement procedures...

  • Page 54: Usb Board

    USB board Description Spare part number USB board 857470-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 55: Fan

    Description Spare part number Fan (includes cable) 857463-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 56: Heat Sink For Discrete Graphics Memory

    Reverse this procedure to install the fan. Heat sink for discrete graphics memory Description Spare part number Heat sink for discrete graphics memory 857895-001 Before removing the heat sink for discrete graphics memory, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 58: Left Speaker

    Left speaker Description Spare part number Speaker Kit (includes left and right speakers) 857474-001 Before removing the speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 59 Remove speaker (3) from the computer. Reverse this procedure to install the left speaker. Component replacement procedures...

  • Page 60: Heatsink For Cpu And Graphics

    Heatsink for CPU and graphics Description Spare part number Heatsink for CPU and graphics 725625-001 Before removing the heatsink for CPU and graphics, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Remove the heatsink (2). Reverse this procedure to install the heatsink for CPU and graphics. Component replacement procedures...

  • Page 62: System Board

    System board Description Spare part number System board All system boards use the following part numbers: xxxxxx-001: non-Windows operating systems xxxxxx-601: Windows 10 operating system ● Discrete memory 960 M 2 GB i7-6700HQ 857388-xxx Discrete memory 960 M 4 GB i7-6700HQ 857389-xxx ●...
  • Page 63 ● RTC battery (see RTC battery on page Heatsink for CPU and graphics (see Heatsink for CPU and graphics on page ● Remove the system board: If they are not already disconnected, disconnect the following cables from the system board (note the routing location of the cables when removing them): NOTE: Use minimal force when lifting the locking bar up on a ZIF connector and disconnecting the...
  • Page 64 Lift the system board (3), and then remove it (4). Reverse this procedure to install the system board. IMPORTANT: After system board replacement, be sure to complete post-installation tasks as required that may include: Verifying functionality of the computer ● Updating the BIOS;...

  • Page 65: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Power In Connector

    Power in connector Description Spare part number Power in connector 858021-001 Before removing the power in connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 68 Remove the connector (2). Reverse this procedure to install the power in connector. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Touchpad Board

    TouchPad board Description Spare part number TouchPad board 860951-001 TouchPad cable 857455-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 70 Remove the three Phillips M2.0 x 2.5 screws (4) that secure the TouchPad board, and then remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: Display Assembly

    Display assembly Description Spare part number Antenna, dual 857443-001 Back cover, includes dual antenna ● Natural silver, for products with non-touch screen 857444-001 ● Natural silver, for products with touch screen 857445-001 ● Modern gold, for products with non-touch screen 857446-001 ●...
  • Page 72 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: Shut down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 73 If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). Remove the display bezel (4). If it is necessary to replace the raw display panel, remove the four Phillips M2.0 x 3 screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it.
  • Page 74 Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display panel, and then remove the panel (3). If it is necessary to replace the hinge brackets, remove the Phillips M2.0x3 screw (1) from the top and two Phillips M2.0x3 screws (1) from the bottom of each hinge bracket, remove the three Phillips M2.5x3 screws (2) from each hinge, and then remove the hinge brackets (3).
  • Page 75 Lift up the camera module and cable (1). Lift the tape (2) covering the from the module, and remove the cable (3). Remove the camera module (3). For HD cameras only, lift the frame (5) to remove it from the display enclosure. If it is necessary to replace the microphone module : CAUTION: Handle the module with caution.
  • Page 76 Detach the camera or microphone module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided adhesive.) If it is necessary to replace the WLAN antennas: Release the WLAN antenna cable from the routing path (1) of the display enclosure. Carefully peel back the metallic tape (2) to release the wireless antenna transceivers from the display enclosure.
  • Page 77 Remove the WLAN antenna cable (3) from the display enclosure. If it is necessary to replace the display cable: Release the cable from the routing path (1) along the display enclosure. Remove the cable (2). IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer’s performance.
  • Page 78 Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 79: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 80: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 81: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 82 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 83: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 85: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 86: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 88: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 89: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 41.68 cm 16.41 in Depth 27.95 cm 11.0 in Height (front to back) ● Touch 3.09 cm 1.22 in ● Non-touch 2.99 cm 1.18 in Weight ● Touch 3.08 kg (depending on 6.78 lbs (depending on configuration) configuration)

  • Page 90: 43.94 Cm (17.3 In) Display Specifications

    43.94 cm (17.3 in) display specifications Metric U.S. Dimensions Diagonal size 43.94 cm 17.3 in Thickness 4.2 mm 0.165 in Brightness 300 nits (cd/m Resolution ● Touch 1920x1080 ● Non-touch 3840x2160 Backlight WLED Surface treatment AntiGlare Companion standard ● Touch ●...

  • Page 91: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 92: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 93 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 94: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 95: Index

    5 drive light 4 hinge kit power 9 spare part number 61 right TouchPad 8 esc key, identifying 11 HP PC Hardware Diagnostics (UEFI) Ethernet, product description 2 using 71 camera HP Recovery Manager identifying 6 correcting boot problems 77...
  • Page 96 HP Recovery media memory card reader, identifying 4 power button, identifying 9 creating 73 memory card, identifying 4 power connector, identifying 4 recovery 76 memory module power cord HP Recovery partition product description 1 requirements for all countries recovery 76...
  • Page 97 74 supported discs 74 system board system 75 removal 52 USB flash drive 76 spare part numbers 19, 52 using HP Recovery media 74 system recovery 75 recovery media system restore point creating 73 creating 74 creating using HP Recovery...

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