Consult The Manager Or The Assistant While In A Call; Transfer A Call To The Assistant Phone - Alcatel-Lucent OmniTouch 8082 User Manual

• Manager doesn't receive the calls and Assistant receives them
When a caller is calling the Manager phone, the call is directly forwarded to the Assistant phone if the caller is not a
priority caller (not registered on the "White list").
In this filtering mode, the manager is not notified of incoming calls routed to the assistant. The manager cannot pick
up the incoming call. The manager can see the name of the caller in the history preview pane and the assistant's
presence status changes to "busy".
• Manager monitors the calls & Assistant receives them
When a caller is in conversation with the Managers phone, the Assistants phone is informed of the call if the contact
is not a prioritary contact (not defined in the "White List").
In this filtering mode, the manager is not notified of incoming calls routed to the assistant. If necessary, the manager
can pick up the incoming call before the assistant answers the call. The assistant can see the name of the caller in
the history preview pane and the manager's presence status changes to "busy".
The manager picks up the incoming call:
Monitored call
Control
Answer displayed call
• Manager receives the calls & Assistant monitors them
In this filtering mode, the assistant is notified of the incoming call on the manager phone. If necessary, the assistant
can pick up the incoming call before the manager answers the call.
The assistant picks up the incoming call:
Monitored call
Answer displayed call
• Off
The manager/assistant feature is deactivated. There is no routing and monitoring between the two phones.

Consult the manager or the assistant while in a call

9.3
When the manager or the assistant is in a call, they can call the manager or the assistant for a consultation call.
The manager is in a call
Manager
To call the manager
Assistant
To call the assistant

Transfer a call to the assistant phone

9.4
During a call, the manager can directly transfer the call to the assistant.
The manager is in a call
To assistant
The call is forwarded to the assistant
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