First Data FD40 User Manual
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First Data FD40 User Manual

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FD40 User Guide
Version 16.0
June 2015
First Data Merchant Solutions is a trading name of First Data Europe Limited, a private limited company incorporated in England (company number 02012925)
with a registered address at Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF. First Data Europe Limited is authorised and regulated by the UK
Financial Conduct Authority (FCA register No. 582703).
© 2015 First Data Corporation. All Rights Reserved. All trademarks, service marks, and trade names referenced in this material are the property of their
respective owners. All rights reserved. No part of this document may be published, copied or shared with express prior content from First Data Corporation.

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Summary of Contents for First Data FD40

  • Page 1 First Data Merchant Solutions is a trading name of First Data Europe Limited, a private limited company incorporated in England (company number 02012925) with a registered address at Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF. First Data Europe Limited is authorised and regulated by the UK Financial Conduct Authority (FCA register No.

  • Page 2: Table Of Contents

    Table of Contents Document purpose ..........................3 Terminal hardware features ........................3 Box contents ............................3 Payment application setup ........................4 Application startup ........................4 Application idle screen .........................4 Set date and time ........................4 Communication ports & power supply ....................5 Keypad ...............................6 Entering card data ..........................7 Microprocessor cards ........................7 Magnetic stripe cards ........................8 Contactless and NFC devices .....................9...

  • Page 3: Document Purpose

    1 Document purpose This Manual describes the features and functions of the FD40 Clover™ Terminal (FD40) and Payment Application together with the installation and setup instructions. 2 Terminal hardware features The FD40 Terminal includes the following features: • WinCE 6.0 Operating system •...

  • Page 4: Payment Application Setup

    If the First Data Payment Application is installed on the FD40 the following features will be available. 4.1 Application startup After power is applied to the FD40, the Terminal will initialise the Operating System and start the Payment Application. This will take 30 seconds and the Terminal will show the boot up screen.

  • Page 5: Communication Ports & Power Supply

    5 Communication ports & power supply The FD40 is powered by the supplied dual USB cable which connects directly to the Clover™ Station printer via the USB ports provided. FD40 cable description: • Dual USB AC communication connector (x2)

  • Page 6: Keypad

    6 Keypad The FD40 has a 3x5 keypad layout that supports alphanumeric key input. Example Enter ‘A’: Press Alpha and then the 2 key. Example Enter ‘F’: Press Alpha, Alpha, Alpha and then the 3 key. Lower case alpha character may be entered by pressing the green ENTER + ALPHA key to disable the shift lock.

  • Page 7: Entering Card Data

    7 Entering card data Card details can be captured by the FD40 by using card data read from the Chip Card reader located on the front of the Terminal, the Near Field sensor located on the top of the terminal or from the Magnetic Stripe Reader located on the right side of the Terminal.

  • Page 8: Magnetic Stripe Cards

    Magnetic stripe cards For cards with Magnetic Stripe only or if the Chip Reader fails and a fall back is allowed, the card data will need to be captured by swiping the card as shown in the image below. The Magnetic Stripe should be down and facing inwards to the Terminal.

  • Page 9: Contactless And Nfc Devices

    Contactless and NFC devices For Contactless card transactions present the contactless enabled card to the terminal as shown in the image below, the LED lights will turn green when the card has been re...

  • Page 10: Transaction Processing

    Station and the FD40 handles the Transaction flow. Sale transaction When a sale transaction is started via the Clover Station the FD40 will ask the customer to insert, swipe or present their card. If the card has a chip on it, insert the card in the reader (see 7.1), the EMV processing screen is shown and depending on the card the customer may be asked to enter their PIN or a prompt will appear on the Clover Station to capture a signature on the Clover screen.
  • Page 11 EMV processing screen PIN entry screen Enter PIN via the FD40 keypad...
  • Page 12 Processing screen Card removal screen Approval screen...

  • Page 13: Refund Transaction

    Refund transaction When a refund transaction is started via the Clover Station, the FD40 will ask the customer to insert or swipe their card. If the card has a chip on it, insert the card in the chip reader (see 7.1). The EMV processing screen is shown and depending on the card the customer is asked to enter their PIN or a prompt will appear on the Clover Station to capture a signature.
  • Page 14 EMV processing screen Processing screen Card removal screen Approval screen...

  • Page 15: Optional Transaction Features

    9 Optional transaction features TIP processing If TIP processing is available the Customer will be asked to enter and confirm the TIP amount in the following way: First the Customer is asked if they want to add a TIP amount. If confirmed OK, the Customer must enter the TIP amount and finally confirm the total amount.

  • Page 16: Service Menu

    To access the Service Menu, press the red key on the idle screen or touch the right bottom button on the touch screen. The FD40 will ask for a Password before showing the Service Menu consisting of the following items:...

  • Page 17: Show Parameters

    This function is used to initialise the internal EMV Kernels for maintenance reasons. This function will not be needed in standard working mode Init PIN Pad complete screen 10.3 Display application versions This function allows the user to review the current versions of the software loaded into the FD40 terminal. SW version screen...

  • Page 18: System Idle Menu

    11 System idle menu If a payment application is not loaded into the FD40, it will by default boot up into System Mode. Below is the IDLE Menu that will be displayed. Selections may be made by touching the button on the screen or entering the corresponding number on the keypad.

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