Canon PowerShot G7X User Manual page 173

Appendix
Helpful information when using the camera
10
Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the ON/OFF button is pressed.
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The battery pack runs out of power quickly.
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The lens is not retracted.
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The battery pack is swollen.
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Display on a TV
Camera images look distorted or not displayed on a TV ( = 161).
Confirm that the battery pack is charged ( = 19).
Confirm that the battery pack is inserted facing the correct way ( = 19).
Confirm that the memory card/battery cover is fully closed ( = 19).
Dirty battery terminals reduce battery performance. Try cleaning the terminals
with a cotton swab and reinserting the battery pack a few times.
Battery performance decreases at low temperatures. Try warming the battery
pack a little by putting it in your pocket, for example, ensuring that the terminals
do not touch any metal objects.
Dirty battery terminals reduce battery performance. Try cleaning the terminals
with a cotton swab and reinserting the battery pack a few times.
If these measures do not help and the battery pack still runs out of power soon
after charging, it has reached the end of its life. Purchase a new battery pack.
Do not open the memory card/battery cover while the camera is on. Close the
cover, turn the camera on, and then turn it off again ( = 19).
Battery swelling is normal and does not pose any safety concerns. However, if
battery swelling prevents the battery pack from fitting in the camera, contact a
Canon Customer Support Help Desk.
Before Use
Basic Guide
Advanced Guide
1
Camera Basics
2 Auto Mode /
Hybrid Auto Mode
3
Other Shooting Modes
4
P Mode
5
Tv, Av, M, and C Mode
6
Playback Mode
7
Wi-Fi Functions
8
Setting Menu
9
Accessories
10
Appendix
Index
173