HP SureStore Optical Jukebox 160ex Service Manual page 83

Table 4-1 Troubleshooting
Problem
Disk inserted in the
mailslot but LOAD
ERROR or FAILED
displays.
Disk inserted in the
mailslot but
RESERVED displays
Disk inserted in the
mailslot but
MAILSLOT EMPTY
displays
Chapter 4
Troubleshooting and Diagnostics
Recovery Procedures for Operation/Installation Errors
What to do
• Press . Insert the disk in the
CANCEL
mailslot again. See "Loading an Optical
Disk into the Jukebox" in this chapter for
the correct disk loading orientation.
• If the light bar on the front panel is
orange, cycle power to the jukebox.* Try to
load the disk again when READY displays.
• Check to see if the mailslot rotates in. If
the mailslot does not rotate in, the mailslot
cabling or sensors may be the cause.
Remove the mailslot assembly and check
the mailslot cabling (refer to Chapter 5,
"Replacing the Mailslot Assembly"). If the
cables are good, replace the mailslot
assembly.
The SECURE MS configuration is set. Disks
cannot be loaded.
• If appropriate, change this setting. See
"Setting an Operating Configuration" in
Chapter 3. The current administration
password is required.
The mailslot sensors do not detect a disk in
the mailslot.
• Remove and reinsert the disk. If the same
error reappears, the mailslot sensors may
be defective.
4-9