Lifescan InDuo blood glucose meter User Manual page 24

20
GETTING YOUR InDuo
The control solution test troubleshooting
There are several reasons why a control solution test result may fall outside the
expected range (as printed on the OneTouch
Probable reasons
Error in performing the test
Failure to shake the OneTouch
control solution vial vigorously
Expired or contaminated OneTouch
Ultra control solution
InDuo TM meter, OneTouch
control solution, or test strips that are
too warm or too cool
Failure to discard the first drop of
OneTouch ® Ultra control solution
OneTouch ® Ultra test strip
deterioration
InDuo meter malfunction
TM
Improper coding of the meter
SYSTEM READY FOR USE
TM
® Ultra
®
® Ultra
® Ultra test strip vial label).
Action
Repeat the test, closely following the
instructions on pages 16–18
Shake the control solution vial and
repeat the test
Check the expiration date or use new
control solution
Check that the room temperature is
between 68–77°F (20–25°C)
Repeat the test
Repeat the test with a new vial of test
strips. Remember to recode the meter
Call InDuo TM Customer Services at
1-877-520-9056
Check that the meter is coded correctly