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troUBLESHootIng
ProBLEm
PoSSIBLE CAUSE
motor starts but no ground
•
No coffee beans in bean
hopper!
coffee coming from
grind outlet
•
Grinder/bean hopper
is blocked.
•
Coffee bean may have
become stuck in hopper
motor starts but operates
•
Grinder is blocked
with a loud 'racket' noise
with foreign item or
chute is blocked.
•
Moisture clogging
grinder.
Unable to lock bean
•
Coffee beans obstructing
bean hopper locking
hopper into position
device.
Portafilter overfills
•
Tamper fan was
removed for cleaning
and not replaced.
Emergency stop?
37
WHAt to do
•
Fill bean hopper with
fresh coffee beans.
•
Remove bean hopper.
Inspect bean hopper
& grinder burrs for
blockage. Replace
parts and try again.
•
Remove bean hopper,
inspect burrs & remove
any foreign body.
•
Clean the burrs and
chute (refer to Care &
Cleaning instructions
on Page 31).
•
Leave burrs to dry
thoroughly before
re-assembling. It is
possible to use a hair
dryer to blow air into
grinder inlet (lower burr)
to dry.
•
Remove bean hopper.
Clear coffee beans
from top of burrs.
Re-lock bean hopper
into position and try
again.
•
Check that the Tamper
Fan is in position and
mounted correctly to
the drive shaft
•
Rotate the portafilter
to the right or the left
to stop the grinder.
•
Unplug power cord
from power outlet.
troUBLESHootIng
ProBLEm
PoSSIBLE CAUSE
grind and tamper
•
No beans in hopper
running continuously
•
Tamper fan has been
removed
Espresso runs out around
•
Portafilter not inserted in
the group head correctly.
the edge of the portafilter
and/or
Portafilter comes out of
•
There are coffee grounds
the group head during an
around the filter basket
extraction
rim.
•
Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
•
Too much coffee in the
filter basket.
Issues with the auto start
•
Clock not set or clock is
set on incorrect time
feature
Err error message
•
A major fault has
occured and machine
on LCd screen
cannot operate.
WHAt to do
•
Fill hopper with beans.
•
Stop operation by
removing handle.
•
Ensure that the tamper
fan has been properly
installed.
Ensure portafilter is
rotated to the right until
the handle is past the
centre and is securely
locked in place. Rotating
past the center will not
damage the silicon seal.
Clean excess coffee from
the rim of the filter basket
after grinding to ensure a
proper seal in group head.
Always ensure filter
basket and portafilter
are dried thoroughly
before filling with coffee,
tamping and inserting
into the group head.
The tamped coffee should
be ~8mm below the top
edge of the filter basket.
Set clock and check auto
start time saved in menu
Contact Sage Customer
Centre UK
Phone: 0844 334 5110.
38
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