An Important Message To Buick Owners; Buick's Commitment To You; Vehicle Operation And Care; Maintenance Records - Buick 2003 Park Avenue Warranty And Owner Assistance Information

An Important Message to Buick Owners...

Buick's Commitment to You

We are committed to assure your satisfaction with your
new Buick.
Your Buick dealer also wants you to be completely
satisfied and invites you to return for all your service
needs both during and after the warranty period.

Vehicle Operation and Care

Considering the investment you have made in your
Buick, we know you will want to operate and maintain it
properly. We urge you to follow the maintenance
instructions contained in your owner's manual.
If you have questions on how to keep your Buick in
good working condition, see your Buick dealer, the place
many Buick customers choose to have their
maintenance work done. You can rely on your Buick
dealer to use the proper parts and repair practices.

Maintenance Records

Retain receipts covering performance of regular
maintenance. Receipts can be very important if a
question arises as to whether a malfunction is caused
by lack of maintenance or a defect in material or
workmanship.
A "Maintenance Record" is provided in the maintenance
schedule section of the owner's manual for your
convenience in recording services performed.

Owner Assistance

Your Buick dealer is best equipped to provide all your
service needs. Should you ever encounter a problem
during or after the limited warranty period that is
not resolved, talk to a member of dealer management.
Under certain circumstances, General Motors and/or
GM dealers may provide assistance after the limited
warranty period has expired when the problem results
from a defect in material or workmanship. These
instances will be reviewed on a case by case basis. If
your problem has not been resolved to your satisfaction,
follow the "Customer Satisfaction Procedure" as
outlined under Owner Assistance on page 21 .
We thank you for choosing a Buick.
GM Participation in an Alternative
Dispute Resolution Program
See the "Customer Satisfaction Procedure" under
Owner Assistance on page 21 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
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