Buick 2003 Park Avenue Warranty And Owner Assistance Information
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Buick 2003 Park Avenue Warranty And Owner Assistance Information

Buick 2003 Park Avenue Warranty And Owner Assistance Information

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Download this manual See also: Owner's Manual
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an alternative dispute resolution program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name
Street Address
City & State
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Summary of Contents for Buick 2003 Park Avenue

  • Page 1 GM’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.
  • Page 2 Genuine GM Protection Plan from General Motors. © 06/07/02 Buick Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, and the BUICK emblem are registered trademarks of General Motors Corporation.

  • Page 3: Table Of Contents

    2003 Buick Warranty and Owner Assistance Information An Important Message to Buick Owners....1 Paint, Trim and Appearance Items .......8 Buick’s Commitment to You ........1 Chemical Paint Spotting ........8 Vehicle Operation and Care ........1 Warranty Coverage — Extensions .......8 Maintenance Records ........1 Warranty Service —...
  • Page 4 2003 Buick Warranty and Owner Assistance Information Owner Assistance ..........21 State Warranty Enforcement Laws .....23 Customer Satisfaction Procedure .......21 Warranty Information for California Only ....24 Assistance For Text Telephone (TTY) Users ..23 Special Policy Adjustment Programs Beyond Buick Roadside Assistance .......23 the Warranty Period ........25...

  • Page 5: An Important Message To Buick Owners

    Considering the investment you have made in your GM dealers may provide assistance after the limited Buick, we know you will want to operate and maintain it warranty period has expired when the problem results properly. We urge you to follow the maintenance from a defect in material or workmanship.

  • Page 6: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The 2003 warranty coverages are summarized below. Please read General Motors Corporation New Vehicle Limited Warranty on page 3 , Things You Should Know About the New Vehicle Limited Warranty on page 7 , and Emission Control Systems Warranties on page 11 for complete details.

  • Page 7: General Motors Corporation New Vehicle Limited Warranty

    General Motors Corporation New Vehicle Limited Warranty General Motors Corporation will provide for repairs to Bumper–to–Bumper Coverage the vehicle during the warranty period in accordance The complete vehicle is covered for 3 years or with the following terms, conditions and limitations. 36,000 miles, whichever comes first, except for other What Is Covered coverages listed here under “What Is Covered”...
  • Page 8 Obtaining Repairs to be covered for up to 6 years or 100,000 miles whichever comes first. To obtain warranty repairs, take the vehicle to a Buick dealer facility within the warranty period and request the Important: Cosmetic or surface corrosion (resulting needed repairs.

  • Page 9: What Is Not Covered

    What Is Not Covered Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, Tire Damage or Wear or totaled. Damage or Corrosion Due to Environment, Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and Chemical Treatments or Aftermarket breaks resulting from pothole impact, curb impact,...
  • Page 10 • Items such as: Payment for loss of time or pay • Filters • Vehicle rental expense • • Brake Pads / Linings Lodging, meals, or other travel costs • • Clutch Linings State or local taxes required on warranty repairs •...

  • Page 11: Things You Should Know About The New Vehicle Limited Warranty

    Warranty Repairs — Component Tire Service Exchanges Any authorized Buick or tire dealer for your brand of tires can assist you with tire service. If, after contacting In the interest of customer satisfaction, General Motors one of these dealers, you need further assistance or may offer exchange service on some vehicle you have questions, please contact Buick’s Customer...

  • Page 12: Paint, Trim And Appearance Items

    Although no defect in the factory applied paint causes Applies only to new vehicles held exclusively in new vehicle inventory. this, Buick will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this •...

  • Page 13: Warranty Service - United States And Canada

    Customer Assistance Center. If you have changed your residence, visit any This warranty applies to GM vehicles registered in the Buick dealer in the United States or Canada for United States and normally operated in the United States warranty service.

  • Page 14: Original Equipment Alterations

    Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure Defects in the mechanical, electrical, sheet metal, paint, resulting from modification or alteration to the vehicle’s trim, and other components of your vehicle may occur at original equipment as manufactured or assembled the factory or while it is being transported to the dealer by General Motors.

  • Page 15: Emission Control Systems Warranties

    Emission Control Systems Warranties This section outlines the emission warranties that Emission Defect Warranty General Motors provides for your vehicle in accordance General Motors Corporation warrants to the owner that with the U.S. Federal Clean Air Act. Defects in the vehicle: material or workmanship in GM emission parts may also •...

  • Page 16: California Emission Control Warranty

    Emission Performance Warranty 2. California Emission Control Warranty Some states and/or local jurisdictions have established This section outlines the emission warranties that periodic vehicle Inspection and Maintenance (I/M) General Motors provides for your vehicle in accordance programs to encourage proper maintenance of your with the California Air Resources Board.
  • Page 17 Emission Control Warranty. Where a warrantable condition exists, GM will repair Any authorized Buick dealer will, as necessary under your vehicle at no cost to you including diagnosis, these warranties, replace, repair, or adjust to General parts and labor.

  • Page 18: Owner's Warranty Responsibilities

    Owner’s Warranty Responsibilities: What Is Covered The parts covered under the Emission Control System As the vehicle owner, you are responsible for the Warranties are listed under the “Emission Warranty performance of the scheduled maintenance listed in Parts List” later in this section. your owner’s manual.
  • Page 19 Important: Certain parts may be covered beyond Intake Air Temperature Sensor these warranties if shown with asterisk(s) as follows: Malfunction Indicator Lamp • (*) 7 years/70,000 miles, whichever comes Manifold Absolute Pressure Sensor first, California emission coverage. Mass Air Flow Sensor (7/70 Tracker Only *) •...
  • Page 20 Fuel Management System Charge Air Control Actuator Common Rail Assembly Charge Air Control Solenoid Valve (6.6L DURAMAX™ Diesel) * Charge Air Control Valve Diesel Fuel Injection Pump * Charge Air Cooler (6.6L DURAMAX™ Diesel) * Diesel Fuel Injection Pump Timing Adjust Diesel Fuel Injector Control Module –...
  • Page 21 Ignition System Exhaust Manifold with Catalytic Converter attached ** Camshaft Position Sensor(s) Exhaust Manifold Gasket Crankshaft Position Sensor(s) Exhaust pipes and/or Mufflers (when located between catalytic converters and exhaust manifold) Distributor * Positive Crankcase Ventilation System Distributor Cap Oil Filler Cap Distributor Pick Up Coil PCV Filter Distributor Rotor...
  • Page 22 Evaporative Emission Control System Hoses (Gasoline Engines) Housings Canister Mounting Hardware Canister Purge Solenoid Valve Pipes Canister Vent Solenoid Pulleys Fuel Feed and Return Pipes and Hoses Sealing Devices Fuel Filler Cap Springs Fuel Limiter Vent Valve * Tubes Fuel Tank Filler Pipe (with restrictor) Wiring Fuel Tank(s) * * 7 years/70,000 miles, whichever comes first, California...

  • Page 23: Things You Should Know About The Emission Control Systems Warranties

    GM parts. using any replacement part. Buick will consider reimbursement for the expense incurred (including The warranty obligations not dependent upon the use of diagnosis), not to exceed the manufacturer’s suggested...

  • Page 24: Claims Procedure

    If, in an emergency situation, it is necessary to have the warranty within a reasonable time (not to exceed repairs performed by other than a Buick dealer and you 30 days after receipt of the vehicle by the dealer, believe the repairs are covered by emission warranties, or within the time period required by local or state law).

  • Page 25: Owner Assistance

    Your satisfaction and goodwill are important to your resolved by the dealer without further help contact the dealer and to Buick. Normally, any concerns with Buick Customer Assistance Center by calling the sales transaction or the operation of your vehicle will 1-800-521-7300.
  • Page 26 STEP THREE: Both General Motors and your GM You make contact the BBB using the toll-free telephone dealer are committed to making sure you are completely number or write them at the following address: satisfied with your new vehicle. However, if you BBB Auto Line continue to remain unsatisfied after following the Council of Better Business Bureaus, Inc.

  • Page 27: Assistance For Text Telephone (Tty) Users

    TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. State Warranty Enforcement Laws The TTY for the Buick Customer Assistance Center is: Laws in many states permit owners to obtain a 1-800-832-8425 in the United States replacement vehicle or a refund of the purchase price 1-800-236-3830 in Canada under certain circumstances.

  • Page 28: Warranty Information For California Only

    Warranty Information for California Only • The same nonconformity has been subject to repair 4 or more times by General Motors or its agents California Civil Code Section 1793.2(d) requires that, AND the buyer has notified General Motors of the if General Motors or its representatives are unable to need for the repair of the nonconformity;...

  • Page 29: Special Policy Adjustment Programs Beyond The Warranty Period

    Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish Buick is proud of the protection afforded by its warranty to write or e-mail Buick, refer to the address below. coverages. In order to achieve maximum customer...
  • Page 30 Canada Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and Customer Assistance Centre,163-005 U.S. Virgin Islands) General Motors of Canada Limited 1908 Colonel Sam Drive General Motors de Mexico, S. de R.L. de C.V. Oshawa, Ontario L1H 8P7 Customer Assistance Center 1-800-263-3777 (English) Paseo de la Reforma #2740 1-800-263-7854 (French)

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