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Polycom SoundPoint IP 650 User Manual

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User Guide

®
for the SoundPoint
IP 650
SIP 2.0
November, 2006 Edition
1725-12640-001 Rev. A
SIP 2.0

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Summary of Contents for Polycom SoundPoint IP 650

  • Page 1: User Guide

    User Guide ® for the SoundPoint IP 650 SIP 2.0 November, 2006 Edition 1725-12640-001 Rev. A SIP 2.0...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    SoundPoint IP 650 SIP phone. As well, be sure to read the Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 650 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.
  • Page 4 User Guide SoundPoint IP 650...

  • Page 5: Table Of Contents

    Attaching the Base ......... . 1–6 Features of Your SoundPoint IP 650 SIP Phone ..... 1–9 Using the Navigation Keys .
  • Page 6 Supporting Shared Lines ........2–19 3 Using the Basic Features of Your SoundPoint IP 650 SIP Phone .

  • Page 7: Contents

    Using the Busy Lamp Field ........5–8 6 Troubleshooting Your SoundPoint IP 650 SIP Phone ..6–1 Power and Startup .
  • Page 8 User Guide SoundPoint IP 650 viii...

  • Page 9: Getting Started With Your Soundpoint Ip 650 Sip Phone

    SoundPoint IP 650 SIP Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 SIP phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP 650 SIP package: • Polycom SoundPoint IP 650 SIP phone Directories Menu Services Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ Hold OPER •...

  • Page 11: Assembling Your Soundpoint Ip 650 Sip Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 650 SIP Phone This section describes how to assemble your SoundPoint IP 650 SIP phone: • Connect network and power source •...

  • Page 12: Connecting Network And Power Source

    3. Connect the country-specific AC cord to the power adapter. Power Adapter (24V DC) PC Connection (optional) Network Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...

  • Page 13: Connecting The Handset And Optional Headset

    Getting Started with Your SoundPoint IP 650 SIP Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant...

  • Page 14: Attaching The Base

    Support>Audio Conferencing Products tab and enter the word headsets in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 650 in one of two ways: • As a desk mount •...
  • Page 15 Getting Started with Your SoundPoint IP 650 SIP Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). The wall mount is not included in SoundPoint IP 650 SIP package. Contact your Note system administrator if you require one.

  • Page 17: Features Of Your Soundpoint Ip 650 Sip Phone

    Getting Started with Your SoundPoint IP 650 SIP Phone Features of Your SoundPoint IP 650 SIP Phone Directories Menu Services Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ Hold OPER The features of the SoundPoint IP 650 SIP are: 1.
  • Page 18 User Guide SoundPoint IP 650 — T ransfer —Transfer of current call to third party. — —Dials most recently dialed party. Redial — —Access local (your phone) and global (your Menu organization) features. — —Receive text and voice messages. Messages —...
  • Page 19 Getting Started with Your SoundPoint IP 650 SIP Phone 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress.

  • Page 20: Using The Navigation Keys

    User Guide SoundPoint IP 650 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Caller display information—first party, second party, number of calls — Information display line (in order of precedence highest to lowest) •...

  • Page 21: Customizing Your Soundpoint Ip 650 Sip Phone

    Customizing Your SoundPoint IP 650 SIP Phone You can customize your SoundPoint IP 650 SIP phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contact in different ways.

  • Page 22: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Time and Date The time and date appears on the graphic display of the SoundPoint IP 650 SIP phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 23: Display Contrast

    Customizing Your SoundPoint IP 650 SIP Phone 4. Scroll through the options under each of these selections using the 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle Menu display.

  • Page 24: Backlight Intensity

    4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press or the Exit soft key repeatedly to return to the idle Menu display. Backlight Intensity Backlight intensity on the SoundPoint IP 650 SIP phone has three modes: • Backlight On • Backlight Idle •...
  • Page 25 Customizing Your SoundPoint IP 650 SIP Phone • Incoming calls • Ending a call, holding a call, resuming a call by the other party • A voice or instant message received • A USB device plugged in or unplugged If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: •...

  • Page 26: Headset Memory Mode

    User Guide SoundPoint IP 650 5. Select Backlight Idle Intensity. 6. Use the to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is low. Headset Memory Mode This feature is especially useful for permanent or full-time headset users.

  • Page 27: Ring Type

    Customizing Your SoundPoint IP 650 SIP Phone To activate Headset Memory Mode: Press twice. >> The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated. Pressing Answer soft key to receive a call will now connect to the your headset automatically.

  • Page 28: Language Support

    User Guide SoundPoint IP 650 Language Support Many languages are supported by the SoundPoint IP 650 SIP phone. To change the language: 1. Press Menu 2. Select Settings > Basic > Preferences > Language. 3. Scroll through the list of available languages.

  • Page 29: Adjusting The Volume

    Customizing Your SoundPoint IP 650 SIP Phone Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

  • Page 30: Managing Contacts

    User Guide SoundPoint IP 650 Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. These shortcuts can be used while placing calls or performing transferring and conferencing functions.
  • Page 31 Customizing Your SoundPoint IP 650 SIP Phone 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages.

  • Page 32: Editing Contacts

    User Guide SoundPoint IP 650 11. Press or the Exit soft key repeatedly to return to the idle display. Adding Contacts From Call Lists To add a contact from a call list: 1. Do one of the following steps: Press Select Call Lists >Missed Calls, Received Calls, or Placed Calls as...

  • Page 33: Deleting Contacts

    Customizing Your SoundPoint IP 650 SIP Phone 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5.

  • Page 34: Placing A Call To A Contact

    User Guide SoundPoint IP 650 Placing a Call to a Contact To place a call to a contact: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 35: Managing Incoming Calls

    Customizing Your SoundPoint IP 650 SIP Phone Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party.

  • Page 36: Rejecting Calls

    User Guide SoundPoint IP 650 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1.

  • Page 37: System Customizations

    The following section details customizations of your SoundPoint IP 650 SIP phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 650 SIP phone can support up to 12 lines with or without a SoundPoint IP Expansion Module. For more information, refer to Using the SoundPoint IP Expansion Module on page 5-1.

  • Page 38: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 650 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it.

  • Page 39: Supporting Shared Lines

    Customizing Your SoundPoint IP 650 SIP Phone Supporting Shared Lines Your SoundPoint IP 650 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared.
  • Page 40 User Guide SoundPoint IP 650 2 - 20...

  • Page 41: Using The Basic Features Of Your Soundpoint Ip 650 Sip Phone

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Your SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 42: Placing A Call

    5-1. If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 650 SIP phone: • using the handset •...
  • Page 43 Using the Basic Features of Your SoundPoint IP 650 SIP Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad.

  • Page 44: Answering A Call

    Headset Memory Mode on page 2-6. Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 650 SIP phone: • using the handset • using the speakerphone •...
  • Page 45 Using the Basic Features of Your SoundPoint IP 650 SIP Phone Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or Do Not Disturb during ringing. The Do Not Disturb mode stays active when the call is dropped and will remain so until toggled off.
  • Page 46 User Guide SoundPoint IP 650 • If your phone is configured for multiple Line Keys per line: — The second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears.
  • Page 47 Using the Basic Features of Your SoundPoint IP 650 SIP Phone Answer the incoming call. This places the original call on hold and refreshes the soft key labels. Note Incoming calls may be forwarded by pressing the Forward soft key. For more...

  • Page 48: Ending A Call

    User Guide SoundPoint IP 650 Ending a Call To end a call: Do one of the following steps: >> — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speakerphone Mode, or if in Headset Mode.

  • Page 49: Putting A Call On Hold

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone — Press and select Call Lists > Placed Calls, and then scroll through the list to find the specific call. 2. Press the Dial soft key. Note These steps also apply to the Missed Call and Received Call lists.

  • Page 50: Setting Up A Conference

    User Guide SoundPoint IP 650 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use the switch between the calls, then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second...
  • Page 51 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.

  • Page 52: Transferring A Call

    User Guide SoundPoint IP 650 Transferring a Call A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.
  • Page 53 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 3. As soon as the ring-back sound is heard or after the party answers, press T ransfer or the Trnsfer soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed.

  • Page 54: Forwarding Calls

    User Guide SoundPoint IP 650 — Press , select Call Lists, select the appropriate list, use to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them.
  • Page 55 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 3. Enter a number to forward all future incoming calls to. You can also enter the SIP URL or IP address. For more information on using a SIP Note...

  • Page 56: Enabling Do Not Disturb

    User Guide SoundPoint IP 650 Enabling Do Not Disturb Press to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
  • Page 57 Using the Basic Features of Your SoundPoint IP 650 SIP Phone For example in the figure below, press the fourth Line Key to dial the shipping department. Note Press the Up arrow key from the idle display to access the Speed Dial Index list directly.
  • Page 58 The index can be any value between the next available index value and the maximum (9999). Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”.

  • Page 59: Using Voice Mail

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.
  • Page 60 User Guide SoundPoint IP 650 3 - 20...

  • Page 61: Using The Advanced Features Of Your Soundpoint Ip 650 Sip Phone

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone on page 3-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 62 User Guide SoundPoint IP 650 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-665-9266. To answer an incoming call when configured for multiple call appearances: Do one of the following steps: >>...

  • Page 63: Using Text Messaging

    Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display.
  • Page 64 User Guide SoundPoint IP 650 — Press Menu Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using Messages appear first to last in sent order.

  • Page 65: Using Buddy Lists

    Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 650 SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 66: Managing Buddies

    User Guide SoundPoint IP 650 Press the MyStat soft key. 2. Use to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

  • Page 67: Integrating With Microsoft Live Communications Server 2005

    Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To block or unblock a contact from your buddy list: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 68: Restarting Your Phone

    User Guide SoundPoint IP 650 To view and change your privacy list: 1. Press Menu 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use to scroll through the list to find the contact. 4. Press the Edit soft key.
  • Page 69 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To restart the phone: Do one of the following steps: >> — Simultaneously press and hold , and Messages for more than 3 seconds or until a beep is heard.
  • Page 70 User Guide SoundPoint IP 650 4 - 10...

  • Page 71: Using The Soundpoint Ip Expansion Module

    Expansion Module. The SoundPoint IP Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field. Up to three SoundPoint IP Expansion Modules can be...

  • Page 72: Parts List

    If you are missing any items, contact your system administrator. Connecting the SoundPoint IP Expansion Module This section describes how to attach the SoundPoint IP Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Expansion Modules. 5 - 2...
  • Page 73 Using the SoundPoint IP Expansion Module To connect a SoundPoint IP Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 650 or the SoundPoint IP Expansion Module. Menu Messages Do Not Disturb 2. Align the SoundPoint IP Expansion Module at the top of the groove lines on the SoundPoint IP 650 phone and slide it downwards until it clicks into position.

  • Page 74: Features Of The Soundpoint Ip Expansion Module

    4. Graphic Display—Shows information about lines or speed dials. 5. Power Contact —Not visible when connected. Power is automatically transferred from the host SoundPoint IP 650 phone to the SoundPoint IP Expansion Module(s) upon connection. Units may be plugged in and unplugged at any time.

  • Page 75: Adjusting The Display Contrast

    Adjusting the Display Contrast You can adjust the display contrast on a SoundPoint IP Expansion Module through use of the Menu key on the SoundPoint IP 650. To adjust the contrast on the display to a comfortable level: 1. Press Menu 2.

  • Page 76: Answering A Call

    User Guide SoundPoint IP 650 Answering a Call When a SoundPoint IP Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a call using one of the Line Keys. To answer a call using a SoundPoint IP Expansion Module Line Key:...
  • Page 77 The index can be any value between the next available index value and the maximum (9999). Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”.

  • Page 78: Using The Busy Lamp Field

    The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 650 phone with the attached Expansion Module. For more information, contact your system administrator.

  • Page 79: Troubleshooting Your Soundpoint Ip 650 Sip Phone

    Troubleshooting Your SoundPoint IP 650 SIP Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.

  • Page 80: Power And Startup

    User Guide SoundPoint IP 650 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 SIP Do one of the following steps: phone has no power. • Verify that no lights appear on the unit when it is turned on.

  • Page 81: Controls

    Troubleshooting Your SoundPoint IP 650 SIP Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following steps: IP 650 SIP phone does not • Check for a response from other respond.

  • Page 82: Access To Screens And Systems

    User Guide SoundPoint IP 650 Access to Screens and Systems Symptom Problem Corrective Action There is no response from The SoundPoint IP 650 SIP Do one of the following steps: feature key presses. phone is not in active state. •...

  • Page 83: Calling

    Troubleshooting Your SoundPoint IP 650 SIP Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 650 SIP • Check that the display is illuminated.

  • Page 84: Displays

    The display is flickering. Certain type of older fluorescent Do one of the following steps: lighting causes the display to • Move the SoundPoint IP 650 SIP appear to flicker. phone away from the lights. • Replace the lights. Audio...
  • Page 85 Troubleshooting Your SoundPoint IP 650 SIP Phone 6 - 7...
  • Page 86 User Guide SoundPoint IP 650 6 - 8...

  • Page 87: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 88 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 89 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 90 User Guide SoundPoint IP Regulatory Notices - 4...
  • Page 91 # key, page down shortcut 1–12 features advanced 4–1 * key, page up shortcut 1–12 basic 3–1 list of 1–9 SoundPoint IP 650 1–9 AC power 1–4 SoundPoint IP Expansion Module 5–1 answering calls 3–4 forwarding calls 3–14 assembling your phone 1–3 assigning speed dial keys 3–16...
  • Page 92 User Guide SoundPoint IP 650 missed call lists 2–9 SoundPoint IP 650 adjusting backlight intensity 2–4 multiple call appearances 4–1 adjusting display constrast 2–3 multiple calls, hold 3–10 adjusting volume 2–9 multiple keys per line 2–18 advanced features 4–1 multiple lines answering calls 3–4...
  • Page 93 Index text messaging 4–3 time and date 2–2 transferring calls 3–12 troubleshooting audio problems 6–6 calling problems 6–5 controls problems 6–3 display problems 6–6 power and startup problems 6–2 screen and system problems 6–4 up arrow key, Speed Dial Index shortcut 3–17 using SIP URL for calling 3–3 voice mail 3–19 volume 2–9...

  • Page 94: Index

    User Guide SoundPoint IP 650 Index – 4...

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