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TROUBLESHOOTING TIPS
RUN THE SYSTEM TEST
The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver.
First make sure that:
1.
All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, "Connections to TV and Equipment" for more
information.
2.
There are batteries in the remote control and they are working correctly.
3.
The access card is inserted in the DIRECTV
Follow these steps to run the diagnostics system test on your DIRECTV
1.
Turn on your TV and the DIRECTV
2.
Slide the mode switch to the DIRECTV position and, then press MENU.
3.
Select "Settings & Help".
4.
Select "Settings" then "Info & Test".
5.
Select "Run System Test".
6.
If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish,
phone connection and access card.
7.
If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000.
8.
You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line
or satellite signal can give temporary false readings.
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