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Table of Contents
Troubleshooting
Related Manuals for DirecTV H21
Summary of Contents for DirecTV H21
- Page 1 T racks Rock: Boneyard Rock: Fred Rock: Liquid : Rock: XMU Talk: High Voltage rban: G roove HBO (East) HBO (West) HBO Family (East) HBO Family (West) HBO HD BO Si DIRECTV ® t ure HBO2 (East) HBO2 (West) Starz (East) Starz (West) Starz Edge Starz InBlack tarz -...
-
Page 2: Important Safety Instructions
Safety & Care To reduce the risk of fire or Your DIRECTV® HD Receiver has been designed and manufactured to stringent quality and safety standards. You should, electric shock, do not expose this however, be aware of the following important precautions for safe and optimal use of the equipment. - Page 3 • Th e mains power connector at the boack of the unit or at the outlet should be accessible to allow quick shutdown in case of emergency. • CAUTION: Electric Shock — never attempt to disassemble the DIRECTV HD Receiver yourself; always take it to a qualifi ed service person when repair is required.
-
Page 4: Table Of Contents
Getting Started Table of Welcome ............................2 Contents Installation and Activation ......................4 DIRECTV HD Receiver Front Panel .................... 5 DIRECTV HD Receiver Rear Panel ..................... 6 What’s On Watching TV ..........................11 The Guide ............................ 15 Autotune ............................17 Pay Per View.......................... - Page 5 ® Activate Your DIRECTV Service ....................69 Programming Your Remote Control .................... 70 Using an IR/RF Remote to Control Your DIRECTV HD Receiver ........... 71 High-Def 101 About High-Definition ........................ 74 Options For Changing Video Output ..................77 Supported Resolutions ........................79 Wide-Screen vs.
-
Page 7: Getting Started Table Of
Chapter 1 Welcome Installation and Activation DIRECTV HD Receiver Front Panel DIRECTV HD Receiver Rear Panel Getting Started... -
Page 8: Welcome
225 channels, including our awesome HD selections and over 30 premium movie channels, updates at DIRECTV.com. with something to please everyone in the family. DIRECTV Pay Per View off ers a handy choice in recent hit movies, plus exciting live sports, concerts and specials, even Pay Per View selections in HD. - Page 9 What You Can Watch With the DIRECTV HD Receiver, you have access to all types of televised programming, including: DIRECTV high-defi nition and standard-defi nition digital programming via satellite, including network channels if off ered in your area (DIRECTV service subscription required).
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Page 10: Installation And Activation
If you or a professional installer have not yet connected your DIRECTV® HD Receiver and other components, please see Appendix A, Installation at the end of this User Guide. Following activation, you will need to activate your DIRECTV® service. If you have not activated already, see page 69 for more information. -
Page 11: Directv Hd Receiver Front Panel
Your equipment may not look exactly like the model illustrated. came with your DIRECTV HD Receiver Front Panel DIRECTV HD 1) POWER – Turns your DIRECTV HD Receiver on or off . Your Receiver still tunes and receives Receiver. Write messages when powered off . down the card 2) REMOTE SENSOR –... -
Page 12: Directv Hd Receiver Rear Panel
Your equipment may not look exactly like the model illustrated. DIRECTV HD Receiver Rear Panel The Rear Panel 1) SATELLITE IN – Use to connect the DIRECTV HD Receiver to the satellite dish antenna. may look 2) USB – For future services and accessories. Additional hardware may be required. - Page 13 HD Receiver requires a land-based telephone line connection to communicate periodically with DIRECTV. 12) POWER – Use to connect the power cord for your DIRECTV HD Receiver. We recommend you use a surge protector to safeguard your DIRECTV HD Receiver from power spikes. Your...
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Page 15: What's On
11 Watching TV 15 The Guide Chapter 2 17 Autotune 19 Pay Per View What’s On... -
Page 17: Watching Tv
Welcome package) to get familiar with our channel With the MODE switch to the left (under the DIRECTV logo), press PWR. To access the channel numbers. of your choice, simply key in its numbers on your remote (the channel will appear in a second or two, or press ENTER after the numbers and it will appear right away). -
Page 19: The Channel Banner
5) Audio Options – A “fi lled in” icon indicates alternate audio options are available. A “hollow” icon, no alternate audio options are available. Audio Options 6) Messages – A “fi lled in” icon indicates new DIRECTV messages in Caller ID & Messages. A “hollow” icon, there are no new or unread messages. Messages 7) Parental Controls –... -
Page 21: The Guide
The Guide ® Overview of the DIRECTV Advanced Program Guide Th e Guide displays listings of current and upcoming programs for up to 7 days in advance. Find out what’s on (now or later), change the channel, fi nd and purchase a pay per view movie or event, or search for a program you’re interested in. - Page 22 Getting Around in the Guide Press the GUIDE key on your remote, then choose how you want to fi lter the Guide (or press GUIDE twice to skip the fi lter). Select All Channels, or channels in a specifi c category. Moving through the Guide is simple: Th e UP, DOWN, LEFT and RIGHT arrow keys move you through listings and time slots.
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Page 23: Autotune
Autotune is a great way to see your favorite programs on your schedule. You won’t forget to tune to your favorite team’s playoff game because you got distracted. Just set a program to autotune and your DIRECTV ® Receiver will tune to it automatically when it starts. - Page 24 Use Autotune to record your To record a program on your VCR, make sure you’ve connected your VCR properly to your DIRECTV favorite shows to HD Receiver, then set up your VCR to record at the same time as a scheduled autotune and you’re set.
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Page 25: Pay Per View
The Latest Movies, 24 Hours a Day You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIRECTV ®... -
Page 27: The Menu
Chapter 3 22 Using the Menu 22 Help & Settings 24 Audio Options 25 Dolby Digital 26 Category Sort 26 Pay Per View 27 Search The Menu 28 Date & Time 28 Favorites 29 Caller ID & Messages 30 Parental Controls... - Page 28 Using the Menu Press MENU on your remote to easily access DIRECTV® features. Once the Menu is displayed, use the UP and DOWN arrows to highlight a desired menu item, then press SELECT to access that item. Some menu items will display a submenu, others will take you directly to a new screen. To remove the Menu at any time, press MENU again.
- Page 29 Satellite: Th is option is useful if your DIRECTV® HD Receiver has lost signal strength, or you need to realign your satellite dish. Remote: Use this option to setup your remote to control your TV and other equipment. Audio: Th e Audio option in Setup lets you make lasting adjustments to settings such as language, sound eff...
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Page 30: Audio Options
Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 28 for more details. Parental Controls Check the current restrictions of your Parental Controls by clicking here, and make any adjustments. See page 30 for more details. -
Page 31: Dolby * Digital
Digital Th e recommended audio format for HDTV is Dolby® Digital. Your DIRECTV HD Receiver is capable of reproducing 5.1-encoded audio: fi ve discrete channels of What is 5.1 full-range digital audio, plus one channel of low-frequency (subwoofer) audio, for use by A/V receivers Audio? capable of decoding the 5.1-channel signal. -
Page 32: Category Sort
TV. Pay Per View Th is option enables you to check out DIRECTV® Pay Per View listings by category. Th is option only appears in the Menu over the Guide. While in the Guide, press MENU, then select Pay Per View. You will see three choices for sorting the listings. -
Page 33: Search
Search Would you like to locate a particular program, movie or sports event you want to see — even shows starring a favorite actor, or games with your favorite team? Search off ers some easy ways to spot just what you want to watch. -
Page 34: Date & Time
Date & Time Th is option gives you a convenient way to jump several days ahead in the Guide, without having to scroll through pages of programs. Favorites Favorites allows you to set up a special, customized Guide that shows only those channels you choose. So you can have easy access to the channels you like best, or perhaps a grouping of family channels just for the kids. -
Page 35: Caller Id & Messages
Caller ID & Messages Th is feature lets you receive important messages from DIRECTV about your service. Also, if you have Caller ID service*, you can also view phone calls you’ve received or turn call notifi cation on or off . Press MENU to display the Menu, select Caller ID &... -
Page 36: Parental Controls
Parental Controls Parental Controls enables parents to place certain restrictions on just who’s watching what, and require a passcode to view restricted programming. Whether it’s for mature content or spending amounts, you’re always able to keep limitations where you want them for the whole family. Press MENU to display the Menu, SELECT Parental, then Edit Settings, and you’ll see the current status showing any restrictions. - Page 37 TV Programs SELECT the TV tab, then highlight and select the TV rating you desire. You can also set ratings for particular content (for example, Fantasy Violence, Dialogue), each of which is described when highlighted. Other Shows To block programming that has no rating — such as news and sports — select the Other tab. Channel Blocks You can block viewing of a certain channel or channels from this menu.
- Page 38 Now, lock it Once you’ve set the restrictions you want, choose Lock Now from the left menu. You’ll be directed to create a passcode (which you’ll want to make easy enough to remember, but hard enough that the little ones won’t guess it!). Th is passcode will be your entry to unlocking and adjusting limitations in the future.
- Page 39 Note: If you have Parental Controls set and temporarily unlocked, turning the receiver power off will relock the box. Making multiple entries aimed at guessing the passcode is discouraged by a time delay; each invalid passcode entered lengthens the delay for subsequent entry by one second. Don’t use To change your passcode at any time: obvious...
-
Page 41: Other Info
Chapter 4 36 Troubleshooting 45 Limited 90-Day Warranty 50 Product Information 51 DIRECTV PROTECTION PLAN 53 FCC Customer Information Other Info... -
Page 42: Troubleshooting
System Upgrades Your DIRECTV HD Receiver is able to receive upgrades or modifi cations to some of its features and functions. Th ese modifi cations will occur automatically, usually at times when the receiver would likely be turned off . If your receiver is on when an upgrade or modifi cation is sent, you may experience a disruption in reception for a minute or two. - Page 43 Wrong picture, blue screen, snow or black/blank picture 4. TV Input Th e DIRECTV HD Receiver and most TVs and VCRs let you toggle between video sources. If you 5. Power don’t see the signal you think you should be seeing, try using these buttons to toggle between the...
- Page 44 DIRECTV HD Receiver will not turn on Check to make sure the power cord is plugged into the DIRECTV HD Receiver and the wall outlet. Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
- Page 45 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again. Unplug DIRECTV HD Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.
- Page 46 Connections section for instructions about connecting your satellite receiver. it is unlikely Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV HD to become Receiver is connected to.
- Page 47 If neither of those work, restart your DIRECTV HD Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV HD Receiver. You can also press MENU, press SELECT on Help & Settings, When all then SELECT Setup.
- Page 48 Check that nothing is between the remote control and the remote sensor. care and Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV fresh position so the remote will control the DIRECTV HD Receiver.
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Page 49: Running The System Test
Running the System Test Th e System Test allows you to run a basic diagnostics check on your DIRECTV HD Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver. -
Page 50: Factory Defaults
To reset all the remote control and clear all but DIRECTV mode, follow these steps: remote before you 1) Point the remote away from your DIRECTV HD Receiver and components. Press and hold MUTE and re-program SELECT until the light above the slide switch on the remote fl ashes twice (about 5 seconds). -
Page 51: Limited 90-Day Warranty
(whichever is deemed necessary) if it becomes defective or inoperative. Th is exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. - Page 52 Any modifi cations or other changes to the product, including but not limited to software or hardware modifi cation in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifi cations, “hacks” or utilizing...
- Page 53 Also keep the original box and packing material in case you need to return your product. Before Requesting Repair Service... Please check the troubleshooting section of this guide. Th is may save you a call to DIRECTV Customer Care.
- Page 54 To Get Warranty Service... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.
- Page 55 SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245...
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Page 56: Product Information
Product Information Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. Th ese numbers are located on the product. (You may have noted some of this information on page 67 when you connected the cables to your receiver.) Model No. -
Page 57: Directv Protection Plan
Note *A fee of $49 for standard IRD equipment, $249 for DIRECTV DVR, DIRECTV PLUS DVR or Ultimate TV equipment, $400 for HD equipment, or $1,000 for DIRECTV HD DVR equipment will be charged to your DIRECTV bill if the defective equipment that we are replacing for you is not returned within 30 calendar days. - Page 58 Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at DIRECTV.com. (Note: Annual payment option no longer available.)
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Page 59: Fcc Customer Information
El Segundo, CA 90245 1-800-DIRECTV Trade Name: DIRECTV Type of Equipment: DIRECTV Satellite Receiver Model Number: H21 Federal Communications Commission (FCC): Th is equipment complies with both Part 15 and Part 68 of the FCC rules. Th is equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules. - Page 60 Reorient or relocate the receiving satellite dish antenna. Increase the separation between the equipment and the DIRECTV HD Receiver. Connect the equipment into an outlet on a circuit diff erent from that to which the DIRECTV HD Receiver is connected.
- Page 61 Th e digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). operation. If this DIRECTV HD Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
- Page 62 If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.
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Page 63: Installation
62 Making the Video Connections 64 Making the Audio Connections 66 Making the Basic Connections 68 Guided Setup 69 Activate Your DIRECTV Service 70 Programming Your Remote Control Installation 71 Using an IR/RF Remote to Control Your DIRECTV HD Receiver... -
Page 64: Before You Begin
Th is is your “dish” and related hardware, affi xed to your roof or other surface, which picks up the broadcast signals from our satellites. DIRECTV HD Receiver (or Satellite Receiver) Your DIRECTV HD Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming. Access Card Contains information about your DIRECTV®... - Page 65 Cables & Connections HDMI Jack and Cable Th e DIRECTV HD Receiver incorporates HDMI™ [or High-Defi nition Multimedia Interface] technology. HDMI off ers a high-quality connection that combines the video and audio signal into a single cable. Note: You may need to...
- Page 66 HDMI, component or S-Video cables, or your TV does not have HDMI, component or S-Video jacks. Th e DIRECTV HD Receiver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on the DIRECTV HD Receiver.
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Page 67: Choose Your Setup
Note that the back panels of your TV and other equipment may not exactly match those illustrated. All A/V jacks and inputs are Connecting Your DIRECTV HD Receiver to your TV or VCR color coded. Always match the color of the plug to the Depending on the inputs on the back of your TV or VCR, you have the following options for same color of the jack. -
Page 68: Making The Video Connections
• Good (Non-HD): Connect one end of the S-Video cables to the S-VIDEO OUT jacks on the an onscreen menu. If you have DIRECTV HD Receiver. Connect the other end to the S-Video input on your TV. Note: Th e S- trouble changing the video Video cable will not provide an HD signal to your TV. - Page 69 *Note: Do not confuse the component YPbPr cable with a standard Audio/Video (RCA-type) cable. Observe the Red, Green, Blue color-coding. You will not get HD video if you use the Video Out connector on your DIRECTV HD Receiver or TV.
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Page 70: Making The Audio Connections
• Good: For analog audio, connect the white (L) and red (R) RCA-type cables from the DIRECTV HD Receiver to your TV. Note If your TV only has one audio input jack use AUDIO L (white) jack on the back of the DIRECTV HD Receiver to make the connection. - Page 71 HDMI DIGITAL COAXIAL DIGITAL OPTICAL RCA-type (S/PDIF) * NOTE: For BEST audio quality, use the HDMI cable for audio and video. (See “Making the Video Connections.”) DIRECTV HD ® Receiver SATELLITE IN SATELLITE IN DIGITAL AC IN AC IN PHONE...
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Page 72: Making The Basic Connections
Making the Basic Connections 1) Connect DIRECTV HD Receiver to Satellite Dish. Connect the RG-6 RF coaxial cable from your satellite dish to the jack labeled SATELLITE IN on the DIRECTV HD Receiver. If your You’re almost installation includes an SWM (Single Wire Multiswitch), you should connect the RG-6 RF done! coaxial cable from your SWM to the SATELLITE IN jack. - Page 73 Connect Other Cables – The back panels of your equipment may not look exactly like those illustrated. While you’re looking at the DIRECTV HD ® Receiver back of your DIRECTV HD Receiver, write down the serial SATELLITE IN DIGITAL AC IN...
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Page 74: Guided Setup
Now that your receiver and equipment are all hooked up and plugged in, you’re ready to complete setup to begin enjoying your DIRECTV® service. 1) Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far- left position. -
Page 75: Activate Your Directv Service
5 minutes or more while a stationary image is displayed on the TV. To dismiss the screen saver and return to what you were doing, press any key on the remote. Burn-in may cause permanent damage to your TV and DIRECTV is not liable for any damages that may be caused to your TV. -
Page 76: Programming Your Remote Control
Guided You can program the DIRECTV® R emote Control to operate your TV power, volume and mute, Setup, you can additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV HD Receiver. -
Page 77: Using An Ir/Rf Remote To Control Your Directv Hd Receiver
IR. (An IR remote must be pointed at its associated device for it to respond.) If you have an RF Capable Remote, you can use it to operate the DIRECTV HD Receiver without having to point your remote directly at it, such as when the receiver is installed in a cabinet, or you use the remote from another room in your house. -
Page 79: High-Def 101
Appendix B 74 About High-Definition 77 Options For Changing Video Output 79 Supported Resolutions 80 Wide-Screen vs. Standard Formats High-Def... - Page 80 “ Digital TV” refers to a television that can receive and display digital images. Following are terms you might see used regarding Digital TV broadcasts. Although your DIRECTV HD Receiver is a “true” HD receiver, the type of TV or monitor you plug it into (SD, ED, or HD) can aff ect the resolution of the TV picture you see.
- Page 81 Resolution & Interlacing Two elements that determine the quality of a TV picture are: Resolution If you’ve ever looked very closely at your TV, you have noticed the picture is actually made up of many lines scanning across the screen. Th e set of lines that make up a complete image are called a “frame.” For TV equipment and broadcasts, resolution is defi...
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Page 82: Aspect Ratio
What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? Th e DIRECTV HD Receiver lets you choose from a variety of screen formats to deal with those scenarios. You can set up your preferences for format during Guided Setup and change them at any time. - Page 83 Options For Changing Video Output In order to optimize the display of programs on your television, you may occasionally need to change The FORMAT the resolution and/or screen format. Th ere are two keys that can be used to make changes: the key, made FORMAT key on the remote control and the RESOLUTION key on the front panel of the receiver.
- Page 84 RESOLUTION Key on Receiver Front Panel number that your Th is key is used to cycle all available resolutions on your DIRECTV HD Receiver. It does not cycle TV supports by format settings. If video and audio are not appearing, it may be because the current resolution setting pressing the is not supported by your television.
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Page 85: Supported Resolutions
Supported Resolutions Th e following table shows the resolutions that can be output from each type of connection: Output Connection Available Resolutions YPbPr 1080i, 720p, 480i, 480p HDMI 1080i, 720p, 480i, 480p S-Video 480i Video (RCA Type/Yellow) 480i NOTES: 720p and 1080i are HD formats. 480i and 480p are not. S-Video and RCA outputs display all resolutions as 480i. -
Page 86: Wide-Screen Vs. Standard Formats
Wide-Screen vs. Standard Formats You can watch 4:3 TVs Showing 16:9 programs HD programs For a standard 4:3 TV showing a wide screen program, the program is too wide to fi t on the screen. To on a standard alleviate this, choose: TV, but you Letterbox won’t really be... - Page 87 If your display is a 4:3 format TV or monitor, your format options include these: For 4:3 program signals: Fills TV Screen Only Letterbox For 16:9 program signals: shows the entire original 16:9 Letterbox Stretch Crop image without distortion.
- Page 88 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fi t the screen. Your choices here include: Pillar box Here the 4:3 image is shrunk until the entire height of the program fi ts on your TV. Since the aspect Fortunately, you ratio is maintained, the image is no longer wide enough to fi...
- Page 89 If your display is a 16:9 format TV or monitor, your format options include these: For 4:3 program signals: Pillar Box Stretch Crop For 16:9 program signals: Fills TV Screen Only Pillar Box shows the entire original 4:3 image without distortion.
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Page 91: Index
Optical 37 GUIDE key 16 Access card 5, 43, 44, 69 Digital TV 74 Adult Channels 30 DIRECTV HD Receiver Problems Analog TV 74 ARROW keys 5 HDMI 7, 59, 62, 64, 79 DIRECTV mode 51 Aspect Ratio 76, 77... - Page 92 Program Guide 36, 37, 47, 69 keys 5, 11, 13, 16, 19, 22, 28, 31, Index date & time 36, 37, 47, 69 36, 37, 38, 40, 41, 42, 43, 44, MENU key 62, 68 quick menu 36, 37, 47, 69 68, 69, 70 MENU Key 5, 22, 26, 27, 32, 33, scrolling 36, 37, 47, 69...
- Page 93 Index Temporarily unlock 32 Timer 39 To Do List 19 Troubleshooting 36 Tuning to a program 77 TV Aspect Ratio 30 Unlock a Particular Program 32 User profi le spending limit 2 Video Output 59, 77 Warranty 45, 46, 47, 48, 50, 60 YPbPr Video/Connection 59, 79...
- Page 94 Notes...
- Page 95 Notes...
- Page 96 SOCIAL SECURITY NUMBER AND/OR MAJOR CREDIT CARD. DEPOSIT OR PREPAYMENT MAY BE REQUIRED. Program- ming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is sold separately and independent- ly of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware. Activate your DIRECTV programming today at 1-800-DIRECTV (1-800-347-3288).
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Page 97: Icon Reference
Icon Reference Other Icons Arrow Icons Denotes one or more alternate audio tracks available Indicate that a show’s start or end time is earlier or for a program. later than is visible in the Guide program cell. Denotes that no alternate audio tracks available. LEFT and RIGHT arrows move the highlight in the indicated direction.