Troubleshooting - Transcend MP710 User Manual

If a problem occurs with your MP710, please first check the information listed below before taking your
MP710 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer,
service center, or local Transcend branch office. We also have FAQ and Support services on our websites.
Operating system cannot detect the MP710
Check the following:
•
Is your MP710 properly connected to the USB port? If not, unplug it and plug it in again.
•
Is your MP710 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB
port on your Mac Desktop.
•
Is the USB port enabled? If not, refer to your computer (or motherboard) user's manual to enable it.
The MP710 will not Power ON
Check the following:
•
Is the MP710 connected to your computer? If so, unplug it.
•
Is the battery out of power? If so, please recharge the battery.
cannot transfer files to the MP710
I
Unplug the MP710 from your computer, wait a moment, and plug it back in. If this does not work, try pressing
the "Reset" button
Buttons aren't working
Is the LOCK icon (
cannot hear audio playback
I
• Have you downloaded any music files onto the MP710? If not, then you must first do so from your
computer or the Internet.
• Are the earphones properly connected to the earphone jack? If not, reconnect them.
• Is the volume loud enough? If not, increase the volume level until the music can be heard.
Song/album/artist name is not displayed correctly on the screen
•
The default language of the MP710 is English. Please set the player to the appropriate language first.
•
The MP710 music playback screen displays song details based on each file's ID3 tag information.
You can modify the ID3 tags of your music files by using Windows Media Player or Winamp.
•
If no ID3 tag data is available, only the file name will be displayed on the music playback screen.
Intermittent music playback
Unplug the earphones and plug them back in again to make sure they are securely connected.
MP710 Powers OFF automatically
The MP710 features Sleep Timer and Auto Power Off functions, which are power-saving features. You can
Troubleshooting︱
for 3 to 5 seconds.
) displayed? If yes, press and hold to unlock it.
73