Troubleshooting - Transcend MP320 User Manual

If a problem occurs with your MP320, please first check the information listed below before taking your MP320
for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service
center, or local Transcend branch office. We also have FAQ and Support services on our website at
http://www.transcendusa.com.
Operating system cannot detect the MP320
Check the following:
1. Is your MP320 properly connected to the USB port? If not, unplug it and plug it in again.
2. Is your MP320 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port
on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user‟s manual of your computer (or motherboard) to
enable it.
Cannot Power ON
Check the following:
1. Is the MP320 connected to your computer? If yes, unplug it.
2. Is the Hold switch enabled? If yes, switch it to the "OFF" position.
3. Is the battery out of power? If yes, please recharge the battery.
Cannot transfer MP3, WMA, WMA-DRM10, or WAV files to the MP320
Uninstall and re-install the driver. If this doesn‟t work, try Resetting the MP320.
Buttons aren't working
Is the Hold switch enabled? If yes, set it to the "OFF" position.
Cannot hear track playback
1. Have you downloaded any music files onto the MP320? If no, then you must first do so from your
computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of
32Kbps–320Kbps are supported.)
2. Are the earphones properly connected to the earphones jack? If not, reconnect them.
3. Is the volume loud enough? If not, increase the volume level until the music can be heard.
Track name does NOT display correctly on the screen
1. The default language of the MP320 is English. Please set the language option first.
2. ID3 tag information has display priority on the screen of the MP320. You can modify the ID3 tag by
using Windows Media Player or Winamp.
3. If the ID3 tag is empty, just the file name will be displayed on the screen.
Cannot enter the RECORD Mode
To make sure the recorded file will not be lost, two safety mechanisms are provided.
1. If the remaining battery capacity is less than 10%, you cannot enter the RECORD Mode.
2. During recording, if the remaining battery capacity goes below 10% the MP320 will automatically
save the recording.
Track playback sounds intermittent
Troubleshooting︱
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