Contacting Technical Support - HP Compaq Getting Started

Contacting technical support

If the solutions in the "Troubleshooting" section of this guide did
not address your problem, contact technical support.
Click Start, click Help and Support, and then click Contact
support to start a chat session with a support specialist. You
can also refer to the Worldwide Telephone Numbers booklet,
included with the computer, for contact information.
The service tag, located on the bottom of the computer, provides
important information that you may need when contacting
technical support.
Component
• Product name
f Serial number (s/n)
e Part number/product
number (p/n)
o Model description
e Warranty period
Description
This is the product name
affixed to the front of your
computer.
This is an alphanumeric
identifier that is unique to each
product.
This number provides specific
information about the product's
hardware components. The
part number helps a service
technician to determine what
components and parts are
needed.
This is the number you use to
locate documents, drivers, and
support for your computer.
This number describes the
duration (in years) of the
warranty period for this
computer.