Contacting Technical Support; Obtaining Support Telephone Numbers; Preparing To Call Technical Support - HP Pavilion zv5000 - Notebook PC Startup Manual

Additional Information, Help and Updates

Contacting Technical Support

Obtaining Support Telephone Numbers

If you cannot solve a notebook problem by using the online Help
and Support Center installed on your notebook or the
documentation included with the notebook, you may need to
contact HP. To obtain a list of worldwide customer support
telephone numbers or to locate the HP office near you, use one of
the following methods:
Select Start > Control Panel > Performance and
Maintenance > System icon. Then, near the lower edge
of the System Properties window, select the Support
Information button.
Refer to the Worldwide Telephone Numbers booklet (English
only) included with your notebook to contact a an HP
Customer Care Center.
Visit the HP Web site at:
http://www.hp.com/support

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
Product name, serial number, and product number are provided
on Service ID tag affixed to the bottom of the notebook.
Purchase date on the invoice.
Conditions under which the problem occurred.
Error messages that have been displayed.
Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > System icon > General tab.
Brand and model of an optional printer.
2–4 Startup Guide