Contacting Technical Support - HP Compaq 8710p Getting Started Manual

Troubleshooting

Contacting technical support

If the computer is connected to the Internet, select Start >
Help and Support > Contact support to start a chat session
with a support specialist or to access the technical support
telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
■
❏
❏
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
■
accessories connected to the computer.
Operating system version number and registration
■
number.
To display the operating system version number and
registration number, select Start > Help and Support >
My HP Computer. (On some models, the registration
number may be identified in the Operating System table
as the Product Id).
4–8
The service tag label is on the bottom of the computer.
To display the service tag information on the
computer screen, select Start > Help and Support >
My HP Computer.
Getting Started