Troubleshooting - Lexmark 2000-Sheet Drawer Optra T User Manual

Troubleshooting

Problem
The elevator tray does not raise
when the loading door is closed, or
the elevator tray does not lower
when the door is opened and the
elevator down button is pushed.
The elevator tray lowers
unexpectedly.
More than one sheet of paper is fed
or a sheet is fed improperly.
A paper jam occurs.
Rubber feed rollers do not turn to
advance paper.
Consistent misfeeds or jams in the
drawer.
Service Messages
Short Paper Error
Action
Check the following:
• The printer is properly attached to the 2000-sheet
drawer.
• The printer is powered on.
• The power cord is plugged firmly into the back of the
2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power to it.
Check to see if your printer is out of paper or has a paper
jam.
Remove the paper in the printer paper path and check
the paper stack to ensure the paper has been loaded
properly. Be sure to remove the top and bottom sheets of
each ream of paper that is loaded. See page 20.
Check the following:
• The power cord is plugged firmly into the back of the
2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power to it.
Try the following:
• Flex the paper.
• Turn the paper over.
Check the following:
• Paper drawer is properly installed.
• Paper is loaded correctly.
• Paper is not damaged.
• Paper meets specifications.
• Paper guides are positioned correctly for the paper
size selected. See page 12.
A service message indicates printer failure that may
require service.
Turn the printer off, wait about 10 seconds, and then turn
the printer on.
If the error recurs, write down the error number, the
problem, and a detailed description. Call service.
Make sure the paper size selector knob is set to the
correct paper size. See page 12.
2000-Sheet Drawer User's Guide
19