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On/Off Problems
START
Is the phone
consuming more than
Use
1mA when the phone
Dummy Battery
(VBATT)
is powered off
No
Is it possible to
No
power on the phone
Is the
phone consuming
any current when
No
Connect a charger
powering on the
phone
Yes
Is the current
consumption between
No
10mA to 70mA
Yes
Yes
Flash
CDA Software
the phone with
Flash
correct CDA
Successful
software
Yes
1. Customize the phone into DPY/Z
Flash
2. Startup the phone and wait for
The phone with
the configuration to take place
Yes
ITP software
(takes less than a minute)
successful
3. Customize with correct CDA
4. Activate the phone
No
Go to
No
Flash Problems
TROUBLESHOOTING
Go to
Yes
Dead phone
Problems part 1
Go to
Current
Is it possible to power
Yes
Yes
Consumption Test
off the phone
After this go to
Charging Test.
No
Is the phones
behavior as normal
Go to
Yes
Optimized
Key Problems
charging
No
Go to
Dead Phone
Problems part 1
Press
Go to
2 and 5
System Connector
Connect USB
No
Protection Test..
Run Pre-config 1 and 2
After this go to
Run DPY/Z
Successful
Flash Problems
Flash
No
Flash process
No
started
Yes
Problem
No
solved
Yes
Problem
Claim for a
Yes
solved
SW Upgrade
On/Off Problems - Flash Problems
Flash Problems
Flash process
No
Start-up when using
EMMA III SW
Yes
Download
Power Up the Phone
ITP SW by using
Connect
No
EMMA III SW
USB Cable From PC
Is Download
Passed
Is the phone
5 Volt DC at
Yes
Indicate charging
MP 131 (C2414)
Yes
No
Go to
3.3 Volt
USB/VBUS
Pk-Pk Pulses at
Charging Problems
MP 124 (C2436)
Yes
Disconnect the
1.8 Volt
phone from the
Yes
Pk-Pk Pulses at
TRS Fixture
MP 112 (C2434)
Max
Max
2 Ohm between
0.5 Ohm between
MP 127 (X2400_Pin 10)
MP 127 (X2400_Pin 10)
No
and MP 126
and MP 125
(Z2400_Pin 3)
(Z2400_Pin 2)
Yes
Max
Max
2 Ohm between
0.5 Ohm between
MP 129 (X2400_Pin11)
MP 129 (X2400_Pin 11)
No
and MP 130
and MP 130
(Z2400_Pin 4)
(Z2400_Pin 1)
Yes
Replace
Problem
N2424
solved
SEMC Troubleshooting Manual
START
Step 1:
Perform System Connector Protection Test
If successful go to step 2.
Step 2:
Phone with Normal SW
Use TRS Fixture
Connect:
Display, Keyboard Flex Module and VBATT
and try to Flash the phone by using
EMMA III SW
SL 5 Replace
Yes
D2020
SL 4 Escalate
SL 5 Replace
No
R2434
SL 4 Escalate
1.8 Volt DC
SL 5 Replace
No
at
No
D2000
MP 97 (R2448)
SL 4 Escalate
Yes
Replace
No
D2400
Replace
No
System Connector
X2400
SL 5 Replace
Yes
Z2400
SL 4 Escalate
Replace
No
System Connector
X2400
SL 5 Replace
Yes
Z2400
SL 4 Escalate
Claim Component
Yes
N2424
SL 5 Replace
No
D2000
SL 4 Escalate
1217-3942 rev. 1
W890
8
(119)
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Table of Contents
Troubleshooting
