Oki MB760dnfax User's Manual And Troubleshooting Manual page 20

TROUBLESHOOTING FOR THE HARDWARE
Message
READY (FACE DOWN STACKER
FULL)
1
Check the toner cartridge
Cannot copy
Check DEPARTMENT COUNTER
Add paper
2
Call for service
3
Check staple cartridge
Examine Stapler
Saving energy - press START button.
4
CHANGE TRAY TO CORRECT
PAPER SIZE
Time for periodic maintenance
5
POWER FAILURE
ERASING DATA
6
Check paper size setting on touch
panel for Multi-Purpose tray. Check
the direction or size of the paper.
Set the paper on the multi-Purpose
Tray (MPT) again.
Check the direction or size of the
paper on the multi-purpose tray and
7
press START
Reboot the machine
Problem Description
The stacker of the equipment is full of
paper.
The terminal of the toner cartridge is
stained.
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
No paper is left in a tray or on the
multi-Purpose Tray (MPT).
The equipment requires adjusting by
a service technician.
No staples are left in the stapler of the
finisher.
Staple jam has occurred in the stapler
of the finisher.
The equipment has entered into the
energy saving mode since it has not
been used for a certain time.
No paper suitable for the original is
set.
The size of the original is not detected
correctly because the original is sent
from the Reversing Automatic
Document Feeder at a skew.
The equipment requires inspection
and maintenance by a service
technician.
A job was interrupted by a power
failure or some other reason.
The Data Overwrite Enabler is
clearing the data.
Paper misfeed has occurred because
of a mismatch between the paper size
placed in the multi-Purpose Tray
(MPT) and the size registered for the
multi-purpose tray in the equipment.
The paper placed on the multi-
Purpose Tray (MPT) misfed.
The direction or the size of the paper
placed on the multi-Purpose Tray
(MPT) is incorrect.
The side guides of the multi-Purpose
Tray (MPT) do not fit the paper length.
An error has occurred in the
equipment and it stopped normal
operation.
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Corrective Action
Remove the paper from the stacker of the equipment.
Wipe the terminal with a soft cloth.
Ask your administrator for details of setting the limit for the number
of copies.
Set paper in the tray or on the multi-Purpose Tray (MPT). The
touch panel indicates which tray (or the multi-Purpose Tray (MPT))
has no paper.
Contact your dealer with the error code displayed on the right side
of the touch panel.
Never attempt to repair, disassemble or modify the equipment
by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for maintenance or
repair of the internal parts of the equipment.
Refill the staples.
Remove the jammed staples.
Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT],
[FAX] and [POWER SAVE] buttons to clear the energy saving
mode.
Place the suitable size paper for the original in the tray.
Replace the original while aligning the side guides of the Reversing
Automatic Document Feeder to its width so that it will be placed
straight.
Contact your dealer for maintenance.
The print or fax job may be incomplete. Press [JOB STATUS] to
check whether any jobs are unfinished.
To clear the messages, press the [RESET] button twice.
This message is displayed if the Data Overwrite Enabler is
installed. You can operate the equipment while the message is
displayed.
Register the paper size correctly. Just removing the misfed paper
does not prevent another paper from being misfed.
Remove the misfed paper and set the paper again.
Check the direction and the size of the paper and then replace it on
the multi-Purpose Tray (MPT).
Align the side guides of the multi-Purpose Tray (MPT) to the paper
length.
Rebooting the equipment may correct the error: Press the
[AUTHENTICATION] and [POWER] buttons on the control panel
simultaneously until a "pip" sound is heard to turn the power OFF,
and then turn it back ON with the [POWER] button.