Solutions For Common Problems; Network Card Installation Problems - SMC Networks EtherPower II 1000 User Manual

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ROUBLESHOOTING

Solutions for Common Problems

Problems are often caused by cabling errors, conflicts with other
devices installed in the same computer, or software that has been
configured incorrectly. If you encounter a problem with the
EtherPower II 1000 network card, use the following checklists to
identify and correct the problem.

Network Card Installation Problems

If your computer can't find the EtherPower II 1000 card or the
network driver doesn't install correctly, check the following items
before contacting SMC Technical Support.
Make sure the card is securely seated in the PCI slot. Check for
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any hardware problems, such as physical damage to the card's
edge connector.
Try the card in another PCI busmaster slot. If all fails, test with
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another EtherPower II 1000 card that is known to operate
correctly.
Check for resource conflict in the PCI configuration. See
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section "PCI Compatibility" in this chapter.
Make sure your computer is using the latest BIOS available.
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If there are other network cards in the computer, they may be
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causing conflict. Remove all other cards from the computer
and test the EtherPower II 1000 separately.
Check for a defective computer or PCI bus by trying the
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network card in another computer that is know to operate
correctly.
Make sure your computer is using the latest BIOS available.
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