VTech CS6419 User Manual page 10

• Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
• The telephone line cord may be malfunctioning. Install a new telephone line cord.
• Remove and install the battery again and then place the
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for
this to take place.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and your caller's telephone service providers must use equipment
compatible with the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (DSL - digital subscribe line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
My handset beeps and is not performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
• Move the handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unplugging the electrical power to the base. Wait for 5
seconds and plug it back in again. Allow up to one minute for the cordless handset and the
telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base to
another outlet.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn't solve the problem, relocate
your telephone or modem farther apart from each other, or use a different
surge protector.
• The location of your telephone base can impact the performance of your cordless phone.
For better reception, install the telephone base in a centralized location within your home
or office, away from walls or other obstructions. In many environments, elevating the
telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local telephone
service. Contact your telephone service provider (charges may apply).
• If other telephones in your home are having the same problem, the problem is in the wiring
or local telephone service. Contact your telephone service provider (charges may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone.
If you still hear other calls, the problem is probably in the wiring or local telephone service.
Contact your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.
OUT OF RANGE OR NO PWR AT BASE shows on the handset screen.
• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 5 seconds, then plug in the
power adapter and reinstall the battery. Place the handset in the telephone base and allow
up to one minute for the handset and telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
NEW VOICEMAIL and
If NEW VOICEMAIL and
•
signal from your telephone service provider that you have a voicemail message waiting
for you to retrieve from your telephone service provider. Contact your telephone service
provider for more information on how to access your voicemail.
Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone base.
If this does not fix the problem, do the following (in the order listed):
. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base .
5. Wait for the cordless handset to synchronize with the telephone base. Allow up one
minute for this to take place.
show on the display and I don't know why.
appear on the display, then your telephone has received a
0
handset in the telephone base.