Dispenser Troubleshooting - Models With Lever Dispensing - Follett Symphony 12 Series Installation, Operation And Service Manual

Ice capacity test
Icemaker production capacity can only be determined by weighing ice produced in a specifi c time period.
1. Remove top panel and hopper lid of unit.
2. Weigh and record weight of container used to catch ice.
3. Run icemaker for at least 15 minutes.
4. Catch ice for 15 or 20 minutes.
5. Weigh harvested ice and record total weight.
6. Subtract weight of container from total weight.
7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs).
8. Calculate production using following formula:
1440 min. x wt. of ice produced
Total test time in minutes
9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water
temperatures in Ice Production Table (see page 22).
Dispenser troubleshooting
Disconnect power to unit before putting hands or arms in storage area or attempting any
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repair or service to equipment.
Before calling for service
1. Check that no ice is in the dispenser bin area.
2. Check that congealed ice is not causing a jam
3. Check that all switches and circuit breakers are on
4. Check that all drains are clear.
Troubleshooting the dispenser – models with lever dispensing
Problem
Does not dispense ice.
Dispense wheel rotates
continuously.
Icemaker runs continuously.
Does not dispense water.
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Indicators
1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.
4. Storage hopper cover
(inside dispenser cabinet)
off or ajar.
Dispense switch contacts
burned shut.
Faulty or incorrectly positioned
bin stat.
1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.
24
Production capacity/24 hr. period
Corrective Action
1. Check switch – turn on or replace if faulty.
2. Replace switch.
3. Check motor and capacitor and replace
as required.
4. Secure cover.
Replace dispense switch.
Check for proper positing – if stat does
not open when ice is places on capillary
tube, replace stat.
1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch – turn on or replace if faulty.